Enterprise Rent-A-Car

Reviews

• CF

  Carlton Franklin

  3 days ago
  5.0
  It has been a great experience, I am totally satisfied and grateful for enterprises services.
• SG

  Selender Gamble

  Oct 29, 2025
  5.0
  What a great experience with enterprise car rental. I highly recommend for doing business with them. Nice and friendly employees in both locations (Ft. Pierce, FL)
• SR

  Stefan R

  Oct 3, 2025
  1.0
  I chose this location because I had previously returned a one-way rental here, and the branch manager, Noah, was friendly and professional. It’s also close to where I was staying, so it seemed like a convenient and trustworthy choice. I reserved and completed online check-in the day before, with a pre-authorization of $1001.54 on my credit card — no issues. But when I arrived, I was forced to deal with a staff member named „Kita“, who seemed to be in charge. I’m not sure if she’s the new branch manager, since the Southern location told me Noah was promoted. Either way, her behavior was completely unacceptable. From the start, „Kita“ was rude, dismissive, and indifferent. I asked simple questions about the paid satellite radio and the next scheduled maintenance for the car — she just shrugged and said, “I don’t know,” showing zero interest in helping. While taking photos of the vehicle (a standard and sensible practice), she snapped at me to return inside immediately, glaring like I was the problem. Then, out of nowhere, she quoted a total price over $1400 (deposit 300$ and 100$+?!), above my confirmed reservation price of just over $1000 (+300$ deposit). When I called her out, she begrudgingly corrected it — but honestly, it felt like she was trying to pull one over on me. Next, she claimed my credit card couldn’t be charged. I confirmed the card was fully functional — I had just used it minutes earlier for an Uber. I asked if I could insert the card and enter my PIN instead, but she flatly refused and made zero effort to resolve or escalate the issue. Because of her refusal to provide the car or offer any solution, I was left stranded. I immediately called Enterprise customer service to report her behavior. At that moment, „Kita“ came outside and laughed at me in front of another customer — an appalling, unprofessional act that shows a complete lack of respect and accountability. With no other choice, I took an Uber to the Southern branch, where the staff were helpful, professional, and efficient. They charged my card without issue once I entered my PIN and got me on the road quickly. This entire experience was infuriating, disrespectful, and an absolute failure of customer service. It’s a huge disappointment, especially after my positive experience with Noah. If you value your time and dignity, avoid this branch at all costs. Their staff refuse to take responsibility, solve problems, or treat customers with basic respect. Update to the reponse from Enterprise: As written in the review: I reported her behaviour via phone to customer service with the rental number.
• HK

  Hisqueen Keith

  Oct 2, 2025
  4.0
  Great customer service 👍🏽 I was in and out
• IB

  Ian Bliven

  Aug 26, 2025
  5.0
  Well, I feel like.I got a great deal! And more importantly when I called and went in for pick up ... Noah, gave me Exeptional customer service. It was personable, easy and most importanly I was In and Out quickly and on my way! Id rent a car there anytime i needed to! Thanks Guys

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