Enterprise Rent-A-Car

Reviews

• FM

  Fr. Joshua Martin

  6 days ago
  5.0
  Overall great experience and great customer service
• LS

  LuNa Sam

  Jun 20, 2026
  5.0
  Do not look any further. I always have the best experience here. And David was phenomenal.
• GG

  Gio410

  Jun 18, 2026
  5.0
  David and his team were amazing and super helpful. David was able to work with me and get my reservation confirmed while remaining calm under pressure especially during peak times with rentals going out for the world cup. Thank you!
• SC

  Stefan Comvalius

  Jun 9, 2026
  5.0
  The guys there are super cool, down to earth, and helpful.
• EP

  Erika Patterson

  Jun 1, 2026
  1.0
  To Whom It May Concern, I am writing to express my extreme disappointment with my recent rental experience. What should have been a smooth and exciting trip turned into a stressful and frustrating ordeal due to poor customer service, lack of communication, and serious vehicle maintenance issues. The problems began the day before my trip when David, the manager at the 925 S. US 1 location, called to inform me that the vehicles I had reserved were not available. Instead of offering a solution, he told me to call other locations myself to find vehicles. I had made my reservations in advance, and it should not have been my responsibility to locate replacement vehicles at the last minute. After speaking with customer service, I was told by a representative that my reservation had been rebooked in Port St. Lucie. Unfortunately, this information was false. After calling multiple locations, I discovered that no reservation had actually been secured. Thankfully, Abby at the Bayshore Boulevard location in Port St. Lucie stepped in and provided the level of customer service that I expected from the beginning. She was professional, apologetic, and helped resolve the reservation issue. Unfortunately, the problems did not end there. Shortly after picking up the vehicle, the transmission warning light and oil light came on. When I contacted customer service, I was instructed to drive the vehicle all the way to Orlando for an exchange, despite it being approximately 9:30 p.m. and my trip scheduled to begin in less than six hours. The vehicle also had a nail in one of the tires. After exchanging it, I discovered that the replacement vehicle had a nail in one of its tires as well. These maintenance issues caused approximately eight hours of delays before we were finally able to begin our trip. As we traveled, additional safety concerns became apparent. During heavy rain, the windshield wipers did not function properly, creating a dangerous driving situation. The rubber weather stripping on the door repeatedly detached while we were on the road, further demonstrating the poor condition of the vehicle. To add to my disappointment, the vehicle did not contain the advertised 32-inch television that was listed as one of the features. This was misleading and did not match what was advertised online. Because of the reservation failures, poor communication, inadequate maintenance, and unsafe vehicle conditions, our group experienced significant delays and ultimately missed an important event. This was not only inconvenient but extremely upsetting after investing so much time, effort, and money into planning this trip. I believe this experience reflects a serious breakdown in customer service and vehicle maintenance standards. I am requesting a full review of this matter and appropriate compensation for the inconvenience, delays, safety concerns, and missed event caused by your company’s negligence. I look forward to your prompt response.

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