Tommy's Express® Car Wash

Reviews

• JR

  James Rewis

  Apr 4, 2026
  1.0
  I’m sitting in line maybe 3 cars behind this big dually truck that has sand and mud all on the sides and underneath, they let him go through so I canceled my membership in the line and got out to moved the red ball and let myself out. They don’t care about your vehicle there at all. Disputing because 1 crap wash isn’t worth 46$…
• AH

  Amena Husein

  Mar 23, 2026
  1.0
  I am writing to report a very disappointing and unprofessional experience at Tommy’s Express Car Wash. On Wednesday of last week around 4:30 PM, I went for a car wash and paid for the most expensive package. While vacuuming my car, I noticed that the back window was still dirty. After checking more carefully, I discovered scratches on my car—specifically on the front left side near the hood/engine area, as well as on the doors. There are multiple scratches around the vehicle. I immediately reported the issue to the manager on site. He took photos of my car, license plate, and the damages, and told me they would review the cameras and follow up. Today (Monday), I returned to check on the status of the investigation. Instead of receiving help, I was treated in a very unprofessional manner. Another manager recognized me and said, “you’re the one with the scratch,” and immediately denied responsibility, stating that “the machines do not do this,” without confirming whether the cameras or equipment had been reviewed. When I asked if the cameras had been checked, I was told, “I don’t have to review anything.” When I requested to speak to the manager, she claimed she was the manager and then walked away, went inside, and shut the window, completely ignoring me. This is unacceptable. My car is new, and this was my first wash at this location. I am not trying to take advantage of the situation—I am simply asking for accountability and a proper investigation. I expect a professional response, a review of the footage, and a resolution for the damages caused to my vehicle.
• CS

  Camille Sockwell

  Mar 23, 2026
  5.0
  I love it they are always so friendly and helpful if have any questions or need help with membership or anything
• JC

  Justin Crusel

  Mar 8, 2026
  1.0
  I hate giving a local business 1 star But I have been informing the management about their hydraulic fluid leak that has been an issue on and off for over a year If you notice a cloudy residue on your windshield,paint or windows thats hydraulic fluid wipe it off as soon as possible its not good and will damage the paint on your car
• BB

  Boesenberg

  Feb 25, 2026
  1.0
  Born and Raised Local here. This carwash has been great for about a year up until this new year even early December it seemed to start to go downhill. The sprayers don't wash the soap off of the mirrors anymore ever since they moved the nozzles to spray a diffrent area. The license plate camera never works. The tire belt seems to start slipping every time lately due to over loading the belt. When I've tried to use my membership this past month or two it's been nothing but a hassle . This place is far from convenient, I asked for a month to be compensated or reimbursed or I will be asking to cancel my membership. The manager's Caitlin and Brian said they can't comp a month but they could cancel the membership . Brian canceled membership and advised me that I have 12 days left. I've went through Brickyard carwash recently and it reminded me of when I started using this wash. Brickyard will now be getting my business from now on. I hope someone in charge sees this and makes corrections as I'd really like to use this wash as its conveniently on my way home and they have the potential to be great again.

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