Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, many others reported poor communication and unresponsiveness.
Repair Issues
Numerous reviews highlight significant delays and failures in completing repairs, with many customers expressing frustration over unfulfilled promises and lack of follow-up.
Trustworthiness
Several customers voiced concerns about the company's honesty, citing issues with payments, deposits, and uncompleted work, leading to a perception of the business as untrustworthy.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences, particularly with specific staff members who provided excellent service and support.
SK
scott kellett
Dec 10, 2025
5.0
Shellie was very friendly and attentive to my situation. The tech who did the inspection found things I would not have. Overall a very good experience!
BH
Brian Hoxie
Dec 5, 2025
5.0
We had an oil pressure sensor go out unexpectedly. Cummins was no help finding svc. Another truck shop recommended this place. Dan, the owner, fit us in even with many competing jobs. Diagnosed the prob; fought with Cummins to get the part; installed it immediately upon receipt; and sent us on our way. All while the shop was moving to a new site. Great team!
SL
Stacey Lafleur
Dec 3, 2025
1.0
If I could give no stars I would. They came out in June to give a quote for warranty work. A guy from the warranty company came out and the work was approved. Waited for parts to come in. In the meantime time I had a family emergency and had to leave town for a couple months. I been back now for over a month and every time I call I either get an answering service or told they are moving and will call back to get me on the schedule. Today I called the warranty company and they said they paid them on September 9th. The work still hasn’t been done and it’s December 3rd now. How do you get paid over 4000 dollars and not do the work? Terrible customer service do not use this place at all!
AD
Ariel Diaz
Nov 7, 2025
1.0
WORSE COMPANY EVER, THEY TOOK MY $2,000 DEPOSIT FOR A NEW AWNING OVER A YEAR AGO (08/2024) AND NOTHING, NO RESPONSE, NO EXCUSE, ALL LIES !!
JJ
jsw jsw
Oct 29, 2025
5.0
I took my RV in for an insurance claim and they were very helpful and efficient getting me thru the process. Even though they were dealing with a situation that was completely out of their control, they still found time to answer all my questions and calls promptly and professionally. I cannot say enough about Racheal, Oliver, and everyone else I dealt with at their shop. Thank you again for all of your support and kindness, I really appreciate it! I would highly recommend them if you ever need anything for your RV.