Business Details
https://www.nationalcar.com/en/car-rental-locations/us/fl/ft-myers-sw-florida-intl-airport-351n.html
About
Car Rental Agency
Skip the counter when you rent a car with National in Fort Myers. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Fort Myers today!
Location
Hours
Reviews
4.6
2,612 reviews
5 stars
2,122
4 stars
237
3 stars
93
2 stars
60
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised the friendly and helpful staff, others reported poor service and unprofessional behavior from certain employees.
Reservation Issues
Several customers experienced problems with vehicle availability despite having reservations, leading to frustration and dissatisfaction.
Vehicle Quality
Many reviews highlighted the cleanliness and good condition of the vehicles, although some reported receiving cars with mechanical issues.
Emerald Club Experience
Emerald Club members generally enjoyed a seamless rental process, with quick access to vehicles and bypassing the counter, though some faced challenges with vehicle selection.
Communication Problems
Customers expressed frustration with the lack of communication from customer service, particularly regarding issues with reservations and vehicle problems.
- RRRobinNov 16, 20255.0Why anyone would rent a car from any other car rental company defies explanation! Best trained employees, best selection of cars/SUV’s always, great pricing and the Emerald Aisle makes things so simple!
- PRPatrick ReeveNov 11, 20255.0National makes it easy and always had great experiences over 10 years
- BCBrian CavanaughNov 11, 20255.0I have always had a good experience with National. Easy pick up and drop off and the staff is always friendly. This last time in Fort Myers, I returned the car to Tabitha who was so friendly that she put me in a good mood for the dreaded air travel ahead of me.
- JBJeff BenefieldNov 8, 20255.0Always great. In my work I can’t afford mistakes and National doesn’t make them.
- JBJohn BoeOct 12, 20255.0Arrived at 12am after my flight was delayed for 6 hours (I called National to let them know of the significant delay) to find out that they had no cars left including my reserved one (reserved over a month in advance). Their answer was they would reimburse me for the Uber to my hotel and back over an hour away and I could come back the next day to get my car. No specifics on how to get reimbursed or when a car would be available. Just a vague “we have a lot of returns tomorrow”. I have been a loyal National Car renter for many years. You need to do some serious service recovery on this. There are plenty of other rental car companies around that probably understand the concept of a RESERVATION better. Excellent service recovery by manager Devan! Thanks for still caring about your customers!
Frequently Asked Questions About National Car Rental
What is the address of National Car Rental in Fort Myers?
National Car Rental is located at 10999 Terminal Access Rd, Fort Myers, FL 33913, USA.
What are the operating hours of National Car Rental in Fort Myers?
National Car Rental is open daily from 4:00 AM to 12:30 AM (early morning next day).
Can I skip the counter when renting a car at National Car Rental in Fort Myers?
Yes, you can skip the counter by choosing any car in the aisle and managing your rental through the National app with Emerald Club.
What types of cars can I rent at National Car Rental in Fort Myers?
You can rent economy cars, luxury cars, and other rental cars at National Car Rental in Fort Myers.
How can I make a reservation with National Car Rental in Fort Myers?
You can make a reservation online at https://www.nationalcar.com/en/car-rental-locations/us/fl/ft-myers-sw-florida-intl-airport-351n.html.
What payment options are accepted at National Car Rental in Fort Myers?
National Car Rental accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Does National Car Rental in Fort Myers offer any special discounts?
Yes, they offer special discounts including discounts for active military members.
Is National Car Rental in Fort Myers open for airport pick-up services?
Yes, National Car Rental offers airport pick-up services at Fort Myers.
What car rental agencies are located near National Car Rental in Fort Myers?
Nearby car rental agencies include Avis Car Rental, Budget Car Rental, Alamo Rent A Car, Thrifty Car Rental, Enterprise Rent-A-Car, Sixt Rent A Car, Hertz Car Rental, Payless Car Rental, and Dollar Car Rental.
How can Southwest Florida International Airport help customers reach National Car Rental?
Southwest Florida International Airport (RSW) is nearby, making it convenient for travelers to reach National Car Rental quickly upon arrival at the airport.
Are there any nearby places to visit around National Car Rental in Fort Myers?
Yes, nearby places include Southwest Florida International Airport, Hyatt Regency Coconut Point Bonita Springs hotel, and dining options like Sbarro and Dunkin'.