National Car Rental

4.6
2612 reviews

About

Car Rental Agency
Skip the counter when you rent a car with National in Fort Myers. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Fort Myers today!

Location

National Car Rental
10999 Terminal Access Rd, Fort Myers, FL
33913, United States

Hours

Reviews

4.6
2,612 reviews
5 stars
2,122
4 stars
237
3 stars
93
2 stars
60
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praised the friendly and helpful staff, others reported poor service and unprofessional behavior from certain employees.

Reservation Issues

Several customers experienced problems with vehicle availability despite having reservations, leading to frustration and dissatisfaction.

Vehicle Quality

Many reviews highlighted the cleanliness and good condition of the vehicles, although some reported receiving cars with mechanical issues.

Emerald Club Experience

Emerald Club members generally enjoyed a seamless rental process, with quick access to vehicles and bypassing the counter, though some faced challenges with vehicle selection.

Communication Problems

Customers expressed frustration with the lack of communication from customer service, particularly regarding issues with reservations and vehicle problems.
  • RR
    Robin
    Nov 16, 2025
    5.0
    Why anyone would rent a car from any other car rental company defies explanation! Best trained employees, best selection of cars/SUV’s always, great pricing and the Emerald Aisle makes things so simple!
  • PR
    Patrick Reeve
    Nov 11, 2025
    5.0
    National makes it easy and always had great experiences over 10 years
  • BC
    Brian Cavanaugh
    Nov 11, 2025
    5.0
    I have always had a good experience with National. Easy pick up and drop off and the staff is always friendly. This last time in Fort Myers, I returned the car to Tabitha who was so friendly that she put me in a good mood for the dreaded air travel ahead of me.
  • JB
    Jeff Benefield
    Nov 8, 2025
    5.0
    Always great. In my work I can’t afford mistakes and National doesn’t make them.
  • JB
    John Boe
    Oct 12, 2025
    5.0
    Arrived at 12am after my flight was delayed for 6 hours (I called National to let them know of the significant delay) to find out that they had no cars left including my reserved one (reserved over a month in advance). Their answer was they would reimburse me for the Uber to my hotel and back over an hour away and I could come back the next day to get my car. No specifics on how to get reimbursed or when a car would be available. Just a vague “we have a lot of returns tomorrow”. I have been a loyal National Car renter for many years. You need to do some serious service recovery on this. There are plenty of other rental car companies around that probably understand the concept of a RESERVATION better. Excellent service recovery by manager Devan! Thanks for still caring about your customers!

Frequently Asked Questions About National Car Rental

What is the address of National Car Rental in Fort Myers?

National Car Rental is located at 10999 Terminal Access Rd, Fort Myers, FL 33913, USA.

What are the operating hours of National Car Rental in Fort Myers?

National Car Rental is open daily from 4:00 AM to 12:30 AM (early morning next day).