SIXT Rent a Car Fort Lauderdale Downtown

Reviews

• ME

  Martin E

  2 days ago
  5.0
  This was not my location where I pick up the vehicle even though I did not have any issues other than the vehicle was more bigger and my wife was afraid to drive it. We stopped by to this location to see if they could give us a smaller vehicle I walk inside saw this Russian lady yelling and screaming to one of the agents. This woman was so rude to her. She yelled entitled because she has some sort of status in the company. We were so embarrassed and felt bad for the agent having to deal with these type of customers, even though the customer was very upset and yelling the agent always was nice and offer options. I guess they didn’t have the vehicle that the woman book after many attempts of the agent offered her many solutions the woman was continue to disrespect her. Finally, the woman stepped to the side, and I got to speak to the agent explaining my situation. I felt bad because she was already going through some stress with this lady, but she was nice and offered me a minivan, which I was so happy because the car that we have was so much bigger, and my wife was afraid of driving thank you Six. Thank you KEREN and keep that good energy even though some customers don’t deserve your service.
• CL

  Choco Loco

  2 days ago
  1.0
  Picked up the SUV - and then the liftgate stopped working. We were then told that "we caused this problem" and that it was our fault that it stopped working. Huh??? We had to unload all the luggage through the passenger doors and had to crawl in the back to manually unlock the liftgate (the cover was already removed - showing that the vehicle had this issue before). It started to work again - and continued to work even after opening and closing it many times (with or without all the luggage). SixT - never again! They were terrible in customer service in Europe (Berlin, Germany) and just as bad in Fort Lauderdale! You might think you are saving money but you only get what you pay for (e.g. horrible customer service - with an attitude). Oh - ask them what happens if you don't buy roadside assistance! If your rental car gets a mechanical issue - see if they will be there for you. Good luck!
• BI

  Brianna Irene

  2 days ago
  5.0
  COMING FROM A FL LOCAL - Stop, STOP AND DO NOT BOOK ANYWHERE ELSE. This is THE rental company for any booking. Very last minute THE Kereme and THE Adam took such good care of us, and offering us an amazing free upgrade, they were so helpful, attentive and got us a great deal for a 3 day rental. We’re on our way home, not a single issue. No bs limited mileage, or additional fees. Easy booking for an out of state trip and easy Return. We will ONLY be renting from SIXT FTL!
• AG

  Abhishek Gupta

  Dec 30, 2025
  5.0
  I had a great experience with staff as well as the car provided to me, as I booked it last minute - as I got scammed by another car company asking for 300000 insurance coverage. I came here i booked the basic sedan but it wasn't available and was asked to wait. We were just waiting and then they said that they are ok to upgrade to volvo xc60 for the same price. Can't expect more than this! and just booked it, without any issues.
• HJ

  Hubert Joanis

  Dec 10, 2025
  1.0
  Stay away from Sixt – damage claim trap after a few hours rental I have rented cars many times over the years (around 10 rentals in just the last few months), and this is the first time I’ve ever had a company come after me for damage I did not cause. I rented a GMC Acadia from Sixt at a location near the cruise terminal. When I picked up the car, it had just come out of a very quick wash. The car was still wet, which makes it almost impossible to see small scratches properly. I did walk around the car. It looked fine, nothing obvious, so I left with it. I only had the car for a few hours, basically going from point A to point B with one quick stop then drop the car at the airport. When I returned the vehicle at Miami airport, Sixt used what they described as a camera scanning system at check-in. Later, they claimed there was damage “all around” the car and sent me a bill for 1,167.79 USD. Here’s what really bothered me: They refused to provide “before” photos of the car. Their explanation: They do not take photos at pickup, only at return. (they didnt have the same technology everywhere from what I understand, so it this car havent been to a place with this technoligy before they deceide that every little dammage is yours when you return to a place where they have the camera. They told me that any prior damage would be on the paper rental agreement, and that by signing, I accepted the condition of the car. In other words, they rely entirely on a quick pre-inspection and the customer’s walkaround, and in this case with a car that have been wash very quickly leaving stikes of dirt that could have been scratches but imossible to see, but then they use detailed photos and scanners only at return. At one point, they even cancelled a previous damage claim on the same rental, then later came back with another damage claim and a different damage number. This feels extremely inconsistent and, in my opinion, very unfair. Despite my emails clearly stating that I did not cause any damage and asking for proof (before and after), their final answer was basically: “You remain responsible for the damage.” From my perspective, this process is completely one-sided: You pick up a wet car after a rushed wash, with no photos taken at that moment. You return it a few hours later, and suddenly there is detailed “evidence” of multiple scratches, all documented by their return system and cameras. They then hold you fully responsible and show no willingness to consider that the damage may have pre-existed or that their inspection conditions at pickup were inadequate. I genuinely feel taken advantage of by their process, and it strongly discourages me from ever renting from Sixt again. If you still decide to rent from them despite this, I strongly recommend: Taking your own high-resolution photos and videos of every panel, wheel, bumper, and trim before leaving the lot, especially if the car is wet. Refusing to leave with a vehicle that just came out of a wash where you cannot see the body clearly. As for me, after this experience, my advice is simple: 👉 Stay away from Sixt.

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