Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Ryan, Syreena, and Evan.
Efficiency
Several reviews highlighted quick service and efficient processes for both pickup and drop-off, although some customers experienced long waits.
Vehicle Quality
There were multiple complaints about receiving dirty or poorly maintained vehicles, including issues with broken tail lights and unpleasant odors.
Mixed Experiences
While many customers had positive experiences, there were notable negative reviews regarding rude staff and unprofessional behavior, particularly from management.
Reservation Issues
Some customers reported problems with reservations, including cars not being available despite prior bookings.