Gerber Collision & Glass

Reviews

• TW

  Tiffany Williams

  Feb 5, 2026
  1.0
  I want to start by saying we had a positive first experience with Gerber Collision in Estero, which is why I encouraged our son to have his car towed out of range (which he had to pay a fee for) to their location when his tire disconnected on the highway. From day one, he asked for a timeline. They danced around it and couldn’t give him even an estimate. (I’ve seen the update texts, vague without a timeline) I let our son borrow my car thinking if wouldn’t be too long to repair; after a week I needed my car back and we had to get him a rental car. Our son called in between their T/Th text updates trying to understand when he could expect his car back, and somehow conveniently the person who could answer was never there. How is this an acceptable way to run a business? People have to worry about getting to and from work! The cost transparency was also an issue, it changed often and even after the Manager removed ‘extra charges’ after complaining it was finally back down to what our son was originally quoted. I have worked in customer service my entire life, and this would be unacceptable in any industry. Three weeks and one day is what we had to wait for our son to have his car back, with terrible communication; unacceptable. We will never do business here again, regardless of the convenient location.
• MP

  Megan Perez

  Jan 15, 2026
  3.0
  Between an over priced repair estimate and being told my parts are onack order with no ETA AND no other option but to wait for who knows how long. I decided to remove my car from this shop and get a second opinion. 3k less and only taking about 3 weeks, my car is just about ready for pick up. I will never do business with Gerber Collision. I am giving 3 stars because they are responsive and friendly.
• KD

  Kali Dasi

  Oct 31, 2025
  5.0
  I love working with this company. They are great and on point very professional. Brenda is really awesome. She knows what she’s doing. Super friendly. Got my car fixed in no time.
• TT

  Toni Turchi

  Mar 20, 2024
  5.0
  I have never experienced dealing with a claim before, not in a home, or a vehicle. But if I were to encounter this issue again, I would drive up to Gerber Collision and Glass in Estero without hesitation. I didn’t have to think of a thing. Everything was robotic and everyone kept me up-to-date along the way,. I did business with Brenna Franco, who was extraordinary! If I had a business of my own, I would sweep her off her feet. She is an amazing asset to your organization. You’re very lucky to have her. Warmly, Toni Turchi Marco Island, FL. .

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