Gerber Collision & Glass

Reviews

• KL

  Kenneth Levy

  Oct 14, 2025
  1.0
  RUDE! Would not even look for 2 weeks. No thank you
• BM

  Brian Masse

  Aug 13, 2025
  1.0
  Avoid Gerber Collision in Destin – Dishonest, Unprofessional, and Unwilling to Help Our car was rear-ended and USAA (who has been fantastic) accepted full responsibility, arranged for repairs, and even offered a lifetime warranty if we used one of their preferred shops. I chose Gerber Collision in Destin just down the road, called the same day, and set an appointment for the following week. Before the appointment date, a police officer pulled us over because the damaged tail light was shorting in and out. He told us the car was not legally safe to drive. USAA had already approved a rental with no date restrictions, so we picked it up early and informed both the rental company and USAA (by email) of the situation. The same day, Gerber left me a voicemail questioning why I got a rental “too early.” I called them right back to explain and was met with an abrasive, lecturing tone. I reiterated that USAA was aware and covering the rental. When I arrived at Gerber Destin for the scheduled evaluation, I was told my appointment had been canceled by USAA. I called USAA from the lobby—another adjustor confirmed Gerber had canceled it, not USAA. While still on the phone with USAA (who offered to straighten things out immediately), I witnessed a defensive and contradictory conversation from Gerber’s staff. Ultimately, the front desk informed me they would refuse service altogether. I remained calm and respectful, but their explanation never made sense—repeating vague lines about their “relationship” with USAA and the rental car timing. I agreed to have the car towed to another USAA shop. Later, USAA told me Gerber claimed I had been “yelling, cursing, and aggressive,” which was completely false—and the USAA adjustor had been on the call the entire time to verify my behavior. USAA later admitted the rental confusion was due to my adjustor being on vacation and my email going unanswered—none of which was my fault. Bottom line: Gerber Collision in Destin lied to my insurance company, refused to service my vehicle without cause, and tried to shift blame instead of helping. Thanks to USAA, my repairs are now being handled at another location, but I would never recommend trusting this shop with your car or your time.
• TL

  Tracy Louthain

  Aug 8, 2025
  5.0
  I was sent to Gerber Collision by my insurance company after my 2017 Honda Civic was in an accident. The service by the team, Trish and Brandylynn, was exceptional! They took the time to communicate the process and were very up front about everything. The biggest challenge was their high volume of jobs. They were unable to diagnose my car until 3 weeks after the accident. I can not speak to their repair service since my car was deemed totaled, however as far as service goes, I highly recommend!
• SB

  Stacey Buzzell

  Sep 14, 2020
  5.0
  My sunroof shattered by a mysterious object while driving to Destin for a long weekend. I contacted Gerber Collision to see if they could replace the glass in a day (knowing it was slim slim chance). Instead they offered to crash wrap it that day and helped make sure it was secure for the remainder of my trip until I could return home. To the front office and the two guys who helped me out - thank you! I made it home safely!

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