Kia Of Clermont

Reviews

• MW

  Michelle Walton

  Apr 6, 2026
  1.0
  If you would like any assistance after your car purchase is complete, I would not recommend Kia of Clermont. I bought a used Hyundai Tucson from this dealership in the fall of 2024. When I refinanced the loan in fall 2025, I received my payoff letter and contacted Kia of Clermont to obtain the paperwork needed to receive the balance due back to me for the GAP insurance I had purchased on the original loan. I left a message asking for someone to call me back. No one returned my call. Over the next several weeks, I called multiple times and left multiple messages—still no response. I live an hour away from the dealership, otherwise I would have simply gone in person rather than making constant unanswered phone calls. On December 31, 2025, after weeks of being ignored, I called again and expressed my frustration to the receptionist, Lisa August. I asked to speak to the manager and was told he was “in a meeting.” She took my email address and emailed Isaac Landrua on the same day, copying me on the message and asking him to contact me about my GAP refund. I received no communication from Isaac. On January 7, I emailed Lisa again stating that no one had contacted me. She emailed Isaac a second time (again copying me). And again—no response. Yes, I checked spam/junk folders. By January 13, after nearly two months of trying, I called again and insisted on speaking with a manager. Instead, I was transferred to someone in finance named John Smith. He gave me his cell phone number and email and asked me to send him the payoff letter, which I emailed to him within 10 minutes. He replied quickly saying, “I will work on this shortly for you.” That was the last efficient communication I received. I emailed him again on January 20 asking for an update, how much the refund would be, and how long it would take. No response. On March 23, I called him again—no answer. I then texted him explaining that I still had not received any update or refund. He responded saying he had seen my call but was on the phone. I replied asking him to please check on the refund because it should not take this long. It has now been two weeks since that text. I have still received no update and no refund. I first requested help with this in November. Today is April 6. Absolutely unacceptable. I would never recommend this dealership to anyone, and I regret purchasing from them. Their complete lack of communication and follow-through once the sale is complete is astonishingly unprofessional.
• TO

  Tyler Obarski

  Apr 2, 2026
  1.0
  Received a text asking me to leave feedback. Well, if you insist. Had appointment and brought in 2025 Carnival on 3/25/26 for complimentary first service and to have a door ding fixed under warranty. First impression of the service area? Unorganized. There are three service lanes under an overhang and an each lane had at least one vehicle parked in it so you couldn’t pull in. Nobody outside directing traffic/greeting customers. Walked in to the service center, row of 6ish service writer desks. Nobody immediately looked up or acknowledged me. Found my service writer, he said he only had me down for a recall repair under warranty. Explained I also made the appointment for the complimentary oil change and a dent repair under the extra warranty I bought from Kia of Clermont. “Oh, well our dent guy is only here on Thursdays.” That would have been nice to know— would have made the appt for a Thursday. Service writer checks the vehicle in, immediately tries selling me a fuel system cleaning and something else. The vehicle has less than 10k miles on it and you just told me you can’t perform the full scope of work I made an appointment for and drove an hour to get done. No thanks. The service writer also pointed out that the vehicle failed the alignment check and he would take care of it under warranty. That was nice of him. The work was completed within the time frame promised, that was good! I left, got on the turnpike, and immediately noticed the steering wheel is crooked. They must not have leveled it before performing the alignment. Good news is I already needed to bring it back on a Thursday (which, is not a convenient day of the week for me at all) to get the dent repaired so I guess they can fix the alignment then, too. In hindsight I should have just told them to leave it alone. The theme with Kia of Clermont seems to be ‘plan for two trips to the dealer, and you may even need to roll up your sleeves and help’ any time you need something done. When I originally purchased the vehicle I had to bring it back the following week because the detailers didn’t have time to clean it and remove all the random factory inspection stickers before their shift ended. When I brought it back, I had to grab a rag and show the kid they had detailing cars all the spots he missed. If I could do it over, I’d select a different dealer to do business with. Sure I saved a little money on the purchase price of the vehicle but at the cost of my time which has greater value than the money I saved on the sale price.
• MF

  Mona Fleming

  Apr 1, 2026
  5.0
  I had an absolutely AMAZING experience at, Kia of Clermont! From start to finish, the entire team made the process smooth, stress-free, and honestly enjoyable. My sales agent, David, was incredible—patient, knowledgeable, and truly listened to what I wanted. He never made me feel pressured and took the time to make sure I was completely comfortable with my decision. Andy, the sales manager, went above and beyond to make sure I got a great deal. You can tell he genuinely cares about the customers and works hard to make things happen. And Jose in finance made everything so easy to understand. He explained all the details clearly and made the paperwork process quick and painless. This team is the definition of top-tier customer service. If you’re looking for a dealership that treats you with respect, honesty, and professionalism, this is the place to go. I highly recommend Kia of Clermont—and especially this amazing team! Thank you all for such a great experience!
• BD

  Bennett DiCarlo

  Apr 1, 2026
  5.0
  After my initial poor experience with this Kia dealership, the assistant parts manager, Matt, reached out to me personally. He apologized for the lack of communication during my last visit. He offered a complimentary oil change and a tank of gas for my next visit, and he assured me that the communication would be much better moving forward. I recently had a check engine light come on, so I decided to return to this dealership. This time, I worked with Marshall. I scheduled the appointment for the engine check, the complimentary oil change, a tire rotation, and a car wash. At first, I was told that the free oil change was not on my record, which immediately made me question the communication point that Matt and I had already discussed. I also did not receive the free tank of gas. That being said, Marshall took the time to explain why the communication may have fallen through during my last visit. He clarified that even though I already knew what part needed to be replaced, the dealership still has to do its own inspection, even if another Kia dealership already diagnosed it. I was not fully aware of that before. Marshall still followed through on the complimentary oil change, and I appreciated that he was transparent about the dealership’s process while still making sure my needs were taken care of. At this point, I usually expect to wait several hours with little to no update, because that was the kind of service I originally experienced at Kia of Greater City Orlando. While I did end up waiting around 7 hours, it felt reasonable considering everything they had to do. I received a call about 2 hours in with an update and a fairly accurate estimate of the remaining time. Marshall also explained what the issue was with the engine, how it affected the vehicle, and clearly walked me through the services, the original cost, and the adjusted cost after the warranty coverage and complimentary oil change. My original 2-star experience has now been turned into a 5-star one. That is entirely because of the communication Marshall provided and the diligence of the mechanics. I want to personally thank and recognize both Marshall and Matt for turning a poor first experience into a much better one. Because of them, I will be coming back to this Kia dealership
• DJ

  Dave Jackson

  Mar 25, 2026
  1.0
  Disappointed, unfortunately we had car troubles while on vacation, we were out of state, out of country. We were not unsatisfied with the work or the speed that the work was completed. We feel that we were taken advantage of whether intentionally or not, I am not a review writer but in this case after researching had to share. I would highly recommend doing your research in advance of any service work at this location. We had an alternator and battery replaced amounting to $2460.90US ($3500 CDN to compare north of the border). After checking with other dealer service centres and the same OEM parts, we understood that the alternator and battery could have been purchased and installed for $1176.90US (including installation). There was a diagnostic charge of $399, understanding that if the work was completed there, it would be waived. The labour is not itemized by hours so there is no way to know whether this was removed or not and all research (other garages and dealers) indicates a 2-to-2.5-hour job for this type of work. The labour, if waived appears to be over 4 hours of work based on a $899.99 charge, seems like an odd number unless shop hours are billed by the minute. Lastly, and I know many companies are beginning to do this, to accept my payment, I was required to pay the 3% fee for the credit card, you would think with that kind of money just forked out for this type of work, that would have at least been covered. So, to wrap up, quality work and speed is not in question – they did what was expected, I felt I was taken advantage of based on my situation, and after being long time repeat Kia owners, I’m questioning doing it again if this is how a dealer represents the brand.