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Do you have glass damage? For windshield repair and replacement in the Brooksville area, turn to Safelite AutoGlass . Those in central Brooksville or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 12153 Cortez Blvd, Safelite AutoGlass Brooksville repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.
Customers consistently praised the staff for being professional, knowledgeable, and courteous throughout the service process.
Efficiency
Many reviews highlighted the quick turnaround time for windshield replacements, often completed in less time than estimated.
Customer Service
Overall, customers reported positive experiences with customer service, noting helpful and friendly interactions from both office staff and technicians.
Scheduling Issues
Some customers experienced problems with scheduling and communication, including missed appointments and lack of timely updates.
Quality of Work
While most reviews were positive regarding the quality of the windshield replacements, a few customers reported issues with incorrect installations or damage during service.
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Tina Louise
Nov 15, 2025
1.0
I would give zero stars for the Brooksville location! Our appointment was supposed to be between 12 and 4 on Saturday. My husband and I waited all day and the tech Alex never showed up. When Safelite customer service finally reached him and the tech finally called us he had gotten lost and ran into problems at his current customers house. He said I can't make it today you will have to call and reschedule. So now we have to wait another week to get our wind shield replaced. The customer service agent tried to reach the manager two separate times at 4:30 pm on Sat and no one picked up at the Brooksville location to address our frustration. Communication is the key to good customer service. This tech and his manager need training to contact customers in situations like this. So we are not wasting our entire Saturday waiting on a tech that never showed up or even calls that he is running behind. This review might have gone a lot differently if someone had just reached out.
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T S
Nov 15, 2025
5.0
I had an appointment for 3:00 p.m. I got there at 2:35 and by 2:55 I was leaving. Great service at this location!! My second vehicle to have a repair here.
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Brad Hadley
Nov 10, 2025
5.0
Jason and Matt took very good care of us and our vehicle. They were so mindful of our vehicle and our time. We highly recommend this Safelite location!
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Susan
Nov 9, 2025
5.0
I must say that the employees from the customer representative to the technician were very professional and knew their job. Will definitely go back if I ever need my windshield replaced again🎊🎊🎊
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Alicia Hacker
Nov 8, 2025
5.0
Great experience with Safelite from scheduling to the actual service. My service was mobile but the technician was unable to recalibrate. I visited the physical location and they were able to get me in the same day.