Advance Auto Parts

Reviews

• TR

  Thomas Rex

  Feb 13, 2026
  5.0
  Great customer service.
• EA

  emmanuel ayala

  Jan 31, 2026
  1.0
  I had several uncomfortable interactions at this store over the course of a few months, and after giving it multiple chances, I feel it’s important to share my experience. My first interaction with the manager happened when I stopped in simply to share information about the Roadie app a delivery service that could help stores increase sales and better serve customers. I was trying to be helpful and offer a business tip. Instead of being open or even politely listening, he gave me a strange, dismissive look and an unfriendly attitude that made me feel brushed off and unwelcome. A couple of months later, I returned for a separate reason involving light bulbs. My mechanic had installed the wrong ones, so I came in to exchange them. When I brought the incorrect bulbs back, the same manager again spoke to me in a cold, irritated tone and looked at me like I was a problem. I was simply trying to correct a purchase. While I was there that day, I also noticed him speaking to another customer a Black woman with a similarly harsh, condescending attitude. It didn’t feel like normal customer service; it felt condescending & unnecessarily dismissive. He asked for the bulbs back, so a week later I returned with them. As soon as he saw me walk in, he quickly went behind the counter and again acted short and unfriendly. He asked why I didn’t need the bulbs, and I reminded him that he had requested them back. He told me to go get my card for the refund. I went back to my car, got it, received my refund (over $60), and left feeling completely unwelcome. What makes this more disappointing is that this is the store manager. Leadership sets the tone for customer service, and this pattern of behavior over multiple visits left me feeling disrespected and uncomfortable. I’ve also noticed that when negative reviews are posted here, the responses come across as dismissive rather than genuinely concerned about customer experience. After several interactions like this, I won’t be returning. Also they had a Spanish woman working there and now all the employees are white NO SURPRISE THERE. I hope upper management takes a closer look at this RACIST MANAGER, mostly importantly how customers are being treated at this location.
• MD

  Mary Downs

  Jan 7, 2026
  1.0
  Needed rtv silicone delivered as our auto is down, when we originally bought the gasket the day before we asked the associate if we would need the rtv, he said no not for this part, once my husband got the car apart he found out we needed the rtv, we had it delivered charged an $8.99 delivery fee, to find out the silicone was rock hard, they wouldn't send a new one, ad we would need to bring the original to them, if we could do that we wouldn't have spent the money on delivery, advanced auto is not the same from years ago Received response from company, pretty much they aren't doing anything for us, they could at least give us store credit for the cost of the item and our delivery fee, but the customer's no longer matter as they figure if you don't shop them someone else will
• TK

  Tap The Knowledge

  Dec 27, 2025
  5.0
  Very nice counter staff.
• BI

  brandon iszard

  Dec 17, 2025
  5.0
  Wanted to recognize Jarrett who was professional, helpful and super informative! I had a check engine light on and wanted to know what the codes were. Jarrett not only figured out the codes, but took time out to search on Google and give me good information about them. Kudos for such a great job and caring about the customer! UPDATE: CAME BACK TO THE STORE ON 1/5/25 FOR A T CONNECTOR AND CAMERON WAS SUPER HELPFUL! MUCH APPRECIATED MAN! THIS STORE IS AWESOME!!!!

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