Firkins Chrysler Jeep Dodge Ram

Reviews

• RH

  Ronald Hunter

  Nov 17, 2025
  5.0
  Yvonne was outstanding. She answered all of my questions with patience and never rushed me. Yvonne is a true professional with vast knowledge of every car I considered. I highly recommend her and appreciate her follow-up. General Manager John was fantastic. Great service from the entire team. This is the best dealership I've purchased from and look forward to returning again.
• JE

  Jo Eisch

  Nov 13, 2025
  5.0
  We worked with Kyle Hunter today. He made our Jeep buying experience wonderful he took His time to go over everything about our Jeep and answered all questions. He was very knowledgeable. He took his time and made sure our daughter received the color Jeep she wanted. We did not feel rushed and felt that we were Given a great deal. When we are ready to buy again, we will definitely use Kyle! Thank you again, Kyle for your time and the peanut butter crackers
• MP

  Mark Phaneuf

  Nov 13, 2025
  5.0
  Ive had experience with other dodge dealerships that left me frustrated and upset at the lack of customer care. My experience here at the service department has been exceptional and the bar has been set in service all other dealerships should strive to be like. The communication was outstanding. They went out of their way to even let me know other issues my truck was having knowing my warranty would be expiring soon and saving me a lot of money and more time because i was able to get everything fixed in one visit. I would drive past other dodge dealers to have mine serviced at firkins.
• RG

  Ramon Gil

  Nov 11, 2025
  1.0
  I visited Firkins Chrysler Jeep Dodge Ram in Bradenton to look at a Ram 1500 Longhorn I was genuinely interested in. My wife and I spent some time going over the truck with a sales agent, inside, outside, asking questions, and considering next steps. Out of nowhere, another salesman walked up, said the truck was “being negotiated,” and drove it away to another lot across the street. He didn’t apologize or even acknowledge that we were clearly still in the middle of reviewing it. Whether intentional or not, the way it was handled came across as disrespectful and manipulative, a pressure move meant to make the buyer feel small or rushed to act. It had the opposite effect. I ended up walking away from what could have been a sale because of the experience. Hopefully, management trains their team to respect active customers and communicate better. A simple apology or explanation would have gone a long way. Ironically, I found the exact same Ram 1500 Longhorn in better condition later that same day in Orlando , and it was 10 percent cheaper.
• MT

  Matt and Mali Teller

  Nov 6, 2025
  5.0
  Firkins held true to their word that they would assess my vehicle same day if it arrived via tow within their timeframe. (Per Service advisor Jake) I did have to remind them of the promise but they made it happen. (Trevor) The vehicle was assessed, diagnosed, and completed in 24 hours. Trevor called me as stated with results of assessment. They provided me a shuttle to pick it up once work was completed. (Arranged by Trevor) Shuttle driver, Steven was absolutely my absolute favorite part of the experience. He’s a retired mechanic who worked for Firkins at the end of his career and they called him out of retirement to be a shuttle driver. He’s conversational, professional, and the absolute best!

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