Customer Service
Many customers praised the staff for their friendliness, professionalism, and willingness to help, with specific mentions of employees like Asher, Scott, and Emily.
Reservation Issues
Several reviews highlighted problems with vehicle availability, including last-minute cancellations and unfulfilled reservations, leading to significant customer frustration.
Rental Experience
Customers generally reported a smooth rental process, with quick pick-up and drop-off times, and vehicles that were clean and well-maintained.
Mixed Feedback
While many had positive experiences, there were notable complaints about poor customer service from specific staff members and inconsistent communication regarding reservations.