Enterprise Rent-A-Car

Reviews

• LJ

  Lashon Johnson

  3 days ago
  5.0
  Ashley took care of me as soon as I entered the doors. I love the customer service and the acknowledgement. Good job to the entire staff.
• RH

  Ryan Hendrickson

  5 days ago
  5.0
  The team at this branch always do an excellent job, I appreciate the sense of urgency in ensuring pickups and returns are done efficient so I dont waste time. Thank you!
• BC

  Brian Collins

  Feb 23, 2026
  1.0
  We had an abnormal experience with Enterprise Apopka. We were given a car with body damage to most of the exterior panels. I noticed 3 of the tires were worn about halfway through their tread. I noticed one tire was newer and the tread pattern was different, it was a different brand. I pointed this out to the employee and he said that’s normal. My wife opened the door and there was a long white stain on the passenger seat. The seat was black cloth. The employee had us wait about 20/30 minutes for him to clean that. The rest of the car was dirty. We asked multiple times for a different car and was told no. I have been in over 100 enterprise cars in many countries. This was lower quality than any other country. They called today to asked about the experience and they said again this is all normal operations. The reason I wrote this is to set the expectation for the next renter.
• RT

  Roxanne Thomas

  Feb 20, 2026
  5.0
  The process was quick and easy. I left asking "That's it?"
• CW

  chad williams

  Feb 4, 2026
  1.0
  Horrible service from start to finish. The vehicle was not cleaned when I picked it up. I was told there would be a $50 hold and $50 for insurance, and at no point was it explained that the insurance was $25 per day. Because of this lack of disclosure, I was later charged over $700. Although the dealership covered part of the cost, I was still charged due to information that was never properly explained. When I called to speak with someone about this, I was told the manager was busy and would call me back. I never received a call. I called again, understanding that things can get busy, and was told the same thing—yet again, no callback. Poor communication, misleading pricing, and no follow-up. Very disappointing experience.

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