Advance Auto Parts

Reviews

• SJ

  Susan Jones

  Dec 22, 2025
  5.0
  Giancarlo went above and beyond to calm a very stressful incident where my children and I were broken down. It was dark and we felt insecure but he invited us into the store while we waited on the tow service. He spent a good amount of time on the phone with my husband explaining the situation which reassured him. He is an honest and compassionate young man and it was a blessing to meet him.
• AA

  Ashley

  Dec 10, 2025
  1.0
  I had an extremely disappointing and uncomfortable experience during my visit. What should have been a simple quick stop turned into an ackward situation involving inappropriate behavior from an employee. No customer should ever feel harassed or unsafe in a place of business. It’s clear that their reputation is slipping, and encounters like this only make it worse. I was so uncomfortable that I genuinely considered calling the police. No one should be put in that position, especially in an environment that’s supposed to be welcoming to customers. Unless this business makes serious changes to its staff training, oversight, and customer safety policies, I cannot recommend it to anyone and will continue to spread my word. I’ve learned that other customers and employees have reported similar issues, which is deeply concerning. This suggests that the problem isn’t an isolated incident but something that needs immediate attention from management. It’s a serious red flag for the company’s culture and oversight.
• KA

  Kaitlynn A

  Dec 1, 2025
  1.0
  I’ve had uncomfortable experiences at this location. Some employees mix their personal life with their job, asking customers for personal information and making comments that feel more uncomfortable than customer service. It scares customers away, we’re just trying to shop, not deal with someone treating it like a dating situation. This kind of behavior makes the store feel unwelcoming, and it really needs to be addressed. Until then, I won’t be returning to this store. I prefer shopping at AutoZone because they maintain a professional, no nonsense atmosphere. The staff is always knowledgeable, and focused without any of the distractions or unnecessary personal interactions. I really appreciate how Auto Zone keeps the customer service relationship professional, which makes my experience feel more quick, efficient and comfortable. I’m there to get what I need for my car, not to deal with anything outside of that. If you're looking for a place where the employee customer interaction stays strictly business, without any of the awkward "dating vibe" or flirtation. AutoZone is definitely the place to go. I’ll keep returning for the straightforward, hassle free service. Highly recommended!
• EM

  Ed McRobie

  Nov 30, 2025
  5.0
  Ed was very helpful and knowledgeable.
• GA

  Gmail Account

  Nov 22, 2025
  1.0
  My experience with this company has been extremely disappointing. Prices are high compared to the store down the street, which offers better discounts and more affordable options. Customer service here has consistently been unhelpful, and on several occasions I felt very uncomfortable. Overall, this has been one of the worst customer experiences I’ve had, and I would not recommend this location. Customers should never have to worry about being approached in a personal or suggestive ways when all we want to do is make a purchase. This behavior drives people away, and it’s unacceptable that it continues. I will not be returning and I wouldn’t recommend this location to anyone.

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