Business Details
About
Volkswagen DealerCar DealerUsed Car DealerAuto Parts Store
Smith Volkswagen is the highest volume VW dealer in Delaware, so come enjoy our price match guarantee on your new Volkswagen car or SUV. Our VW dealership in Wilmington, DE, provides hassle-free auto financing and expert Volkswagen service you can trust
Details
- Requires appointmentNot available
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.3
834 reviews
5 stars
628
4 stars
59
3 stars
22
2 stars
20
1 star
105
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers frequently praised the sales team, particularly Cristian and Myron, for their friendly, knowledgeable, and pressure-free approach during the car buying process.
Service Quality
While many customers appreciated the service department's helpfulness and honesty, there were notable complaints about poor communication and unresolved issues after service.
Customer Care
Several reviews highlighted the dealership's commitment to customer satisfaction, with staff going above and beyond to ensure a positive experience, although some customers reported feeling ignored or dismissed.
Pricing Concerns
Some customers expressed dissatisfaction with perceived high prices for services and parts, as well as unexpected fees during the purchasing process.
- DHDavid HaringDec 31, 20255.0Fantastic experience here thanks to my salesman Cristian. He made the whole car-buying process incredibly easy and smooth. No pressure, great communication, and a great deal. Honestly one of the easiest car purchases I’ve ever had. Highly recommend Cristian and the team at Smith VW!
- PZphilip ZwickDec 18, 20252.0I’m sad to say that I felt rushed to get off the phone with the sales manager. Jeff and Braden The sales person didn’t bother to even return my text.. I know all about customer service owning my own business and Dealing in real estate. I have to say It left me shaking my head and definitely won’t be Dealing with them again. I definitely feel once you buy the car you’re just a number they’ll forget all about you. I give Nancy the receptionist a five star for being so pleasant upbeat and genuinely a Positive person. Nancy should be a sales person. I’m sure she would make many sales.
- DLDerrick T. LewisDec 17, 20255.0Every time I come in, they are professional, kind and very friendly. They get the job done in a pretty quick manner. If anyone wants to buy a Volkswagen, I URGE you to go to Smith Volkswagen. They’ll treat you right
- RCRiccardo CDec 13, 20255.0Had an amazing experience with the team at Smith VW. I was an out of state buyer and they made the process clear and easy. This not to mention amazing prices on thier brand new models & more then fair trade values. I would definitely do business with them again. Christian my sales man was great as well at Jeff the sales manager. They know how to treat people right.
- SCStephanie ColemanNov 25, 20255.0Went here because I thought my brakes were bad.. 😞 The gentleman here were so helpful and actually told me that there was nothing wrong with my little Buggy and that my brakes were actually in great condition. Definitely will come back if I need any work done..
Frequently Asked Questions About Smith Volkswagen
What types of vehicles does Smith Volkswagen specialize in?
Smith Volkswagen specializes in new Volkswagen cars and SUVs, as well as used cars.
What are the operating hours of Smith Volkswagen?
Smith Volkswagen is open Monday through Thursday from 9 AM to 8 PM, Friday from 9 AM to 7 PM, Saturday from 9 AM to 4 PM, and closed on Sundays.
Where is Smith Volkswagen located?
Smith Volkswagen is located at 4304 Kirkwood Highway, Wilmington, DE 19808-5114, United States.
Does Smith Volkswagen offer vehicle service and repairs?
Yes, Smith Volkswagen provides expert Volkswagen service including repairs and oil changes.
Is an appointment necessary to get a vehicle serviced at Smith Volkswagen?
No, appointments are not required for service at Smith Volkswagen.
What payment methods does Smith Volkswagen accept?
Smith Volkswagen accepts payment by check and debit card.
Does Smith Volkswagen have a car wash or rental services?
No, Smith Volkswagen does not offer car wash or car rental services.
Are auto parts available in-store at Smith Volkswagen?
Yes, Smith Volkswagen has in-store shopping for auto parts.
What nearby food options are available around Smith Volkswagen?
Nearby food options include Taco Bell, KFC, Checkers, Wendy's, Applebee's Grill + Bar, China King, and El Molcajete II Mexican Restaurant, perfect for a meal before or after your visit.
What other car dealerships are located near Smith Volkswagen?
Nearby car dealerships include Smith Volkswagen LTD. and Land Rover Wilmington, providing multiple automotive options in the area.
Are there any retail and entertainment stores close to Smith Volkswagen?
Yes, nearby retail and entertainment stores include GameStop, Computer Renaissance, Harris Jewelers, Goodwill, and Framemakers Shop for games, electronics, jewelry, crafts, and more.