Smith Volkswagen

Reviews

• DH

  Devin Hickson

  Nov 7, 2025
  2.0
  I wanted to leave this review because the world hast lost its touch. I walked into this location and not one person said a word to me. People just on their phones. Bobby at parts is a Star. He was the only person who opened his mouth to acknowledge me the paying customer. Thank you Bobby for being the one person to display great customer service.
• KS

  Kiara Sanders

  Nov 4, 2025
  5.0
  I honestly can’t say anything but good things about Smith Volkswagen, especially about the sales manager Jeff and sales representative Nhojiar. About two weeks ago, I was here with my boyfriend while he got routine maintenance done on his vehicle. From the moment we arrived, the entire staff was so kind and welcoming. They weren’t overly pushy or trying to upsell unnecessary services, which I really appreciated. As someone who wasn’t even there for service, I noticed that they also weren’t pushy about trying to get me to look at cars or talk me into trading mine in — something that’s hard to find at most dealerships. I’ve been to plenty, and usually both departments tend to be a little too eager. I’ve actually been in the market for a new car for a while now, and that kind of genuine, respectful treatment toward both current and potential customers really stood out to me. While we were there, I had my 6-month-old baby with me, and when she started to get fussy, I walked her over to the showroom for a change of scenery. That’s where I met Jeff, the sales manager. We started chatting about cars, and I mentioned that I was considering trading in my 2015 2-door Jeep Wrangler. I also shared that I’d been having some issues with the car and that the dealership I bought it from didn’t seem very interested in helping. Jeff was so understanding and told me to take my time looking around — no pressure — but that whenever I was ready, he’d do whatever he could to help me get out of my current car and into something newer, safer, and more reliable. I went home that night and really thought about what he said. I’d heard similar things from other dealerships before, but this time felt different. After a few days of research, conversations with my boyfriend, and continued talks with both Jeff and Nhojiar, I decided to go back in last week to see what kind of deal we could make. I’m so glad I did. Nhojiar went above and beyond to make sure I felt comfortable every step of the way. He made sure my family was taken care of, explained everything clearly, and worked hard to get me a deal that made sense for me. And Jeff kept his promise — he did everything in his power to make the trade happen, and I couldn’t be happier with the outcome and I love my new 2025 VW Tiguan If you’re in the market for a vehicle, I highly recommend checking out Smith Volkswagen. Ask for Jeff and Nhojiar — you’ll be in great hands 🙌🏼
• DM

  Deena Mickelson

  Nov 4, 2025
  5.0
  Took my 2021 Jetta in to be serviced, even though I have had mostly bad experiences at previous VW dealerships. I had just moved, and I didn't have the time or energy to shop around for a new place. I was pleasantly surprised when I received exactly the maintenance that we had agreed upon when I walked in, and nobody came to find me in the waiting room (or later - at the counter) to try to push more maintenance on me. I'm a woman in her late 50s, and yes - that is how low I have come to set the bar when taking my car to be serviced by a mechanic. I might actually go back here in the future, because this was like a breath of fresh air to me.
• LL

  len

  Oct 30, 2025
  1.0
  Didn’t fix the main issue (radio blacking out) that was supposed to be fixed with the last appointment after they assured that it would be fixed (claimed everything was good and working after the car was worked on btw). Radio still kept blacking out so the we took the car back. Charged me for another diagnostic to check the issue that was SUPPOSED TO BE FIXED last time and apparently now I need a whole new radio. Said it was a wiring issue at first so yeah I guess not then. Overpriced and lowkey makes no sense cuzzz wasn’t the issue supposed to be found with the first diagnostic?? anyways byeee :3
• KT

  Kirsten Thibeault

  Oct 25, 2025
  5.0
  Smith Volkswagen was absolutely amazing. I went in today to look at a VW I have been stalking for weeks online. Myron was EXTREMELY sweet. He was friendly, informative, and personable. I went in very nervous that I wasn’t gonna be able to walk away with the car I completely loved before even looking at it. Needless to say, Myron and his team made that happen for me. I knew this car was the one and Myron WAS NOT letting me walk away without trying everything he could to make it work for me. The thoughtfulness, kindness, and support from him made the car buying process smooth and quick. I highly recommend smith volkswagen as your go to dealership and make sure you ask for Myron!!

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