Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Wilmington, DE? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Kirkwood Highway location today.
Location
Hours
Reviews
4.2
300 reviews
5 stars
207
4 stars
35
3 stars
11
2 stars
13
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Amber and Mohammed for their exceptional service.
Rental Process
The rental process was generally described as smooth and efficient, with quick check-in and check-out experiences reported by several customers.
Vehicle Condition
While many customers received clean and well-maintained vehicles, there were complaints about some cars having issues, such as low tire pressure and cleanliness.
Staffing Issues
Several reviews noted understaffing leading to long wait times and difficulties in communication, particularly during busy periods.
Management Concerns
There were multiple negative comments regarding the management style of certain individuals, particularly Amber, who was described as confrontational and unprofessional.
- AAA.J.2 days ago5.0The staff, the car, the cost and the convenience all deserve 5 stars!
- RJRandy Spatz JrDec 27, 20255.0I rented a vehicle from the Enterprise branch on Kirkwood Hwy. in Wilmington, DE. All in all, I was happy with everything involved with the rental and would use them again.
- RWR WDec 23, 20255.0I recently rented a pickup from this location. The two associates that called me to confirm and take care of my appointment were very helpful and friendly. However when I got into the truck the air was low on one rear tire. I told the associate who was extremely busy handling customers about the tire and he offered to do it for me. I seen how busy he was and said I can stop and get air. I put air in tire and the tire continued to loose air over the next day. I called back and got Malik who gave me options for repair. I was already two hours from the location. Malik was so concerned that he gave me his cell phone no and checked in with me to make sure I was OK. I put air in the tire a few more time and returned the car the next day. I was so appreciative of Malik who demonstrated fantastic customer care and service.
- KMKatrina MidgetteDec 21, 20255.0They made the process so smooth and easy even when they gave me a car that was really huge they were still a very accommodating and switched me to another car that I really liked. Those guys and gals are great
- GSGary SteinhauserDec 20, 20253.0I was happy with the coordination between my auto insurance provider and Enterprise. I was in my rental in a short amount of time when it was needed. My main complaint is that the location was understaffed which lead to long wait times when returning and no one ever answered the phone when I called repeatedly. They say they are a family company to distance themselves from negative corporate connotations but they are as unfeeling and disconnected from their customers as any other large greedy national corporation. They only care about their profits.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Wilmington, DE?
Enterprise Rent-A-Car is located at 3915 Kirkwood Hwy, Wilmington, DE 19808.
What are the operating hours for Enterprise Rent-A-Car at the Kirkwood Highway location?
The location is open Monday to Friday from 7:30 AM to 5:30 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sundays.
What types of vehicles can I rent from Enterprise Rent-A-Car in Wilmington?
They offer a wide range of vehicles including standard rental cars, vans, and luxury cars.
Does Enterprise Rent-A-Car in Wilmington provide airport pick-up services?
Yes, airport pick-up is one of the services they offer at this location.
What payment options are accepted at Enterprise Rent-A-Car Kirkwood Hwy?
They accept American Express, cash, checks, Discover, Mastercard, and Visa.
Can I make a reservation online for a rental car at this Enterprise location?
Yes, you can reserve your rental car online through their website or reservation URL.
Are there any discounts available for active military personnel at Enterprise Rent-A-Car?
Yes, the location offers discounts for active military members.
What nearby places can I visit before or after renting a car at Enterprise Kirkwood Hwy?
You can visit nearby places like Delaware Gold pawn shop, His & Hers clothing boutique, and The Vitamin Shoppe for vitamins and supplements.
Is there a gym near Enterprise Rent-A-Car where I can work out?
Yes, Catalyst Fitness is nearby and offers gym and boot camp services.
If I need coffee or snacks after renting a car at Enterprise, where can I go nearby?
You can visit Dunkin' coffee shop, which is close to the Enterprise location on Kirkwood Hwy.