Enterprise Rent-A-Car

4.2
284 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

3915 Kirkwood Hwy, Wilmington, DE
19808, United States
(302) 892-3365
https://www.enterprise.com/en/car-rental/locations/us/de/wilmington-kirkwood-hwy-1774.html
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About

Car Rental AgencyVan Rental
Need a rental car in Wilmington, DE? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Kirkwood Highway location today.

Location

Enterprise Rent-A-Car
3915 Kirkwood Hwy, Wilmington, DE
19808, United States

Hours

Reviews

4.2
284 reviews
5 stars
192
4 stars
35
3 stars
10
2 stars
13
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude and unprofessional behavior, particularly from a manager named Amber.

Rental Experience

Many customers reported smooth rental processes and good vehicle quality, but there were complaints about unavailability of reserved cars and issues with vehicle cleanliness.

Communication Issues

Several customers experienced poor communication, including long wait times on the phone and lack of follow-up regarding reservations and issues.

Pricing Concerns

Customers expressed dissatisfaction with unexpected fees and charges, particularly regarding insurance and tolls, leading to frustration over perceived overcharging.

Staff Performance

While some staff members received high praise for their professionalism and assistance, others were criticized for their attitude and lack of helpfulness.
  • MK
    Martin Kris
    Nov 14, 2025
    5.0
    Excellent service and pain-free. Literally took 5 minute to rent and less than that to turn the car back in.
  • SD
    SHARON DOWLING
    Nov 12, 2025
    5.0
    Enterprise has so many sites that it makes it easy to get a car especially in an emergency event. I used the Kirkwood Highway, Wilmington, DE site. The car I rented was clean, very comfortable to drive and reasonably priced. I had no trouble with their online application and the whole process only took a few minutes. The car was ready for me the next morning. The service managers were very courteous and overall it was a very easy process.
  • CD
    Christian Dahms
    Nov 10, 2025
    5.0
    Communication and friendliness
  • LW
    les' warrick
    Nov 2, 2025
    5.0
    very accommodating and helpful during the process.
  • IC
    Imma Che
    Oct 31, 2025
    5.0
    Enterprise has good customer services. Cars are excellent. Will recommend Enterprise to anyone.
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Wilmington, DE?

Enterprise Rent-A-Car is located at 3915 Kirkwood Hwy, Wilmington, DE 19808.

What are the operating hours for Enterprise Rent-A-Car at the Kirkwood Highway location?

The location is open Monday to Friday from 7:30 AM to 5:30 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sundays.