Need a rental car in Wilmington, DE? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Kirkwood Highway location today.
Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude and unprofessional behavior, particularly from a manager named Amber.
Rental Experience
Many customers reported smooth rental processes and good vehicle quality, but there were complaints about unavailability of reserved cars and issues with vehicle cleanliness.
Communication Issues
Several customers experienced poor communication, including long wait times on the phone and lack of follow-up regarding reservations and issues.
Pricing Concerns
Customers expressed dissatisfaction with unexpected fees and charges, particularly regarding insurance and tolls, leading to frustration over perceived overcharging.
Staff Performance
While some staff members received high praise for their professionalism and assistance, others were criticized for their attitude and lack of helpfulness.
MK
Martin Kris
Nov 14, 2025
5.0
Excellent service and pain-free. Literally took 5 minute to rent and less than that to turn the car back in.
SD
SHARON DOWLING
Nov 12, 2025
5.0
Enterprise has so many sites that it makes it easy to get a car especially in an emergency event. I used the Kirkwood Highway, Wilmington, DE site. The car I rented was clean, very comfortable to drive and reasonably priced. I had no trouble with their online application and the whole process only took a few minutes. The car was ready for me the next morning. The service managers were very courteous and overall it was a very easy process.
CD
Christian Dahms
Nov 10, 2025
5.0
Communication and friendliness
LW
les' warrick
Nov 2, 2025
5.0
very accommodating and helpful during the process.
IC
Imma Che
Oct 31, 2025
5.0
Enterprise has good customer services. Cars are excellent. Will recommend Enterprise to anyone.