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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.3
(405 reviews)

Business Details

100 Philadelphia Pike, Wilmington, DE
19809, United States
(302) 761-4545

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Wilmington, DE? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Pennyhill location today.

Location

Enterprise Rent-A-Car
100 Philadelphia Pike, Wilmington, DE
19809, United States

Hours

Reviews

4.3
405 reviews
5 stars
292
4 stars
43
3 stars
16
2 stars
11
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly, professional, and helpful staff, highlighting their positive experiences with various employees.

Vehicle Quality

Several reviews mentioned issues with vehicle cleanliness and condition, including smoke odors and mechanical problems.

Reservation Issues

Customers reported problems with vehicle availability and discrepancies between online reservations and actual vehicles provided.

Efficiency

While many customers appreciated the quick and efficient service, some experienced long wait times for vehicle pickup.

Management Concerns

There were complaints regarding management's handling of customer issues, with some customers feeling dismissed or poorly treated.
  • TM
    Terri McChesney
    Feb 19, 2026
    5.0
    Very friendly staff, helpful, and easy to work with
  • AJ
    Afua Janneh
    Jan 13, 2026
    5.0
    100 Philadelphia Pike location will always be the location, that I will go to rent my vehicles from after a great customer Service office experience at that location this weekend. I felt respected, It was the fastest time I took to do paperwork, They are very knowledgeable, They have all the top of the line, luxurious vehicle and the cleanliness of the office/Location.
  • RH
    Rita Younger Hall
    Dec 27, 2025
    5.0
    Kudos for great customer service.
  • JH
    jasmine heath
    Dec 22, 2025
    1.0
    I’ve been a customer here (Wilmington-Philadelphia Pike branch) for years and unfortunately I have to write this review. Although my experience is usually pleasant, it’s because I’ve never been an issue for them. This time they rented me a car with previous damage noted (to them) which they did not disclose to me. While driving during a storm the mirror cap blew off and now they are charging me for their faulty repair work. When asked to acknowledge the correlation with the previous work and the problem at hand, they blame me. Nevermind the fact that it was 22mph wind and heavy rain, it’s my fault that the mirror cap blew off while driving. Please use caution when renting here as they will not hold themselves accountable for undisclosed damage and faulty repair work!!!!
  • JS
    James Shahadi
    Dec 9, 2025
    5.0
    The personal are very professional and they have a great selection of vehicles.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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