Mr. Tire Auto Service Centers

Reviews

• BM

  Bonita McNatt

  Mar 3, 2026
  5.0
  My car needed an oil change and battery check, brakes & tires were also checked. Thorough, pleasant customer service.
• DC

  Dan Collins

  Mar 2, 2026
  5.0
  Amazing service! I had a punctured tire that they patched up in 15 minutes. Really friendly and respectful of my time.
• PB

  Paul Bon

  Feb 22, 2026
  3.0
  Smyrna location: A mixed feelings review. Due to being local and seeing a Presidents day sale we went online and selected a set of tires and made an appointment. We received a confirmation and a generic "thank you" within the email for picking them for service. When we arrived we were told in a stern manner, "we don't have those tires in stock and that's why it says within the email that you must call ahead to confirm product & times are available." I then shared the email with the young gentleman showing that no where is that written. He then replied, "well that's what we're told what to say." He did offer other products however what we selected he couldn't provide, in fact there weren't any in the area and that it would take a day or so to get them. Frustrated we left. After returning home and knowing we need tires asap and out of convenient proximity we went back to order the selected tires and asked would they honor the Presidents Day sale price which is on their site. So the next day, not days later, we returned and he did very nicely offer a "free" wheel alignment for which they did perform/do. When it came time to pay there was a difference of approximately $30. I asked or pointed out this discrepancy. He explained that Delaware State Law is a $7 dollar disposal fee per tire and added shop fees. Even though their site clearly lists a $5 fee per tire. I did google Delaware State Law on that very topic and it's absolutely fabricated, enclosed is a copy & paste of that. However, tires are done, it's was done very timely, we paid, but it's hard not to feel like you're being BS'd. And the "extra" fees cancel out the "sale". Delaware imposes a mandatory $2 "Scrap Tire Fee" on each new tire sold at retail to fund the cleanup of scrap tire piles, as mandated by the Delaware Division of Revenue and DNREC. For disposal, the Delaware Solid Waste Authority (DSWA) charges a rate of $280 per ton for more than 4 passenger tires. Division of Revenue - State of Delaware (.gov) Division of Revenue - State of Delaware (.gov) +3 Key Details on Delaware Tire Fees:
• SB

  Scott/Noni Boddie

  Feb 11, 2026
  5.0
  Long story but will try to be brief - our daughters car engine light came on in her car and we had to initially go to a different location to address the issue We subsequently found out there was another underlying issue as her car leaked all the oil out of the car We were able to get the car towed to Mr Tire 🛞 Smyrna location and Jerry welcomed us right before closing to look at my daughters car to see what was going on There was an initial fix at no charge (warranty) unfortunately two days later we had to return only to discover there was an exhaust leak Jerry and the crew there truly went above & beyond to ensure my daughters car was fixed properly and safe to drive in an expedient manner In addition to following up and checking in on my daughters car to make sure things were good I cannot thank Jerry enough for the extraordinary customer service and technical service he provided to us I know this story sounds fake but it is the honest truth of how things transpired
• LS

  Lalo Saidy

  Jan 26, 2026
  1.0
  STAY AWAY from this place, FAR FAR FAR AWAY- all they will do is damage your car and you will have a nightmare of a time even trying to get a hold of a district manager or even get thru to corporate They simply DO NOT CARE. I didn't post this review immediately because I was thinking someone might actually reach out but honestly they couldn't care less . You can see from the google review answers it is all simply copy and paste to each negative customer review and being completely ignored when you try and get a hold of them. They recommended I change my axels because I could damage my transmission and I only went with them because Toyota couldn't fit me in for a few weeks . I went against my gut and trusted them. The first warning sign should have been when they ordered the wrong parts. When the parts did arrive they had my car for 8+ hours on the job. Got it back that evening. The next morning put my car in reverse then drive and the new axel snapped and blew my transmission. When I called it in the manager Chad , scoffed and told me that I must have had a problem with my transmission before hand. That story then changed to the other mechanic must not have sealed them properly. That story then changed to Auto Zone sold them a defective part. That story then changed to Chad telling me he told the other manager Aiden not to take on the job because the job was too big for him. (Aiden as a result of this incident was fired from the location because upon retuning to talk to him was told he was let go). That story then became it was out of their hands and corporates problem . Left a message for the district manager the day it happened and to this day still never heard anything back. Can't get a a supervisor on the phone at the 1800 number and when you do get someone they are in Indonesia/Singapore and the refund department /accounting is in India. I spent 2 weeks of calling and don't even remember how I finally managed to do it before I finally got an email from their risk and assessment team and a number for their insurance company. $2,200 job ( of which Mr. Tire is still deducting my money) turned into $15,000 . Yes their insurance covered the damages and my rental but then decided to drop me even after Toyota told them they would still need to assess what further damages had been done. Their insurance claimed they had covered all the damages and more importantly that they had paid for my car rental for 40 days , therefore they had fulfilled their obligation to me Now bear in mind this happened on September 19th, it is now Jan 26. I still don't have my car because of ongoing repairs being needed as a result of this and Mr. Tire keeps deducting money from my account essentially making me pay for the damages they did to my car. Even the 3rd party- Pay Tomorrow knows what they are doing is wrong and I have talked to them more than I have anyone at Mr. Tire. They keep calling me with numbers at Mr. Tire corporate and extension numbers but no one bothers to reply to messages left on answering machines or even answer the phone. So at this point, they won't stop taking my money out of my account, they haven't refunded it, they haven't even had the simple decent courtesy to apologize. They just want to play games . Well I am fed up and I too can play the same game. I have already reported them to the Better Business Bureau and my next step is going to be legal action. DO NOT, I repeat , DO NOT EVER TAKE YOURT CAR TO THIS LOCATION!!!!!!!!!!!

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