AutoZone Auto Parts

Reviews

• DT

  Daley Thompson

  Nov 9, 2025
  4.0
  I stopped in at Smryna auto zone and got windshield wipers replaced. Great service however under staffed needs more workers at the Smryna location to keep up with customers demand.
• AH

  Antonio Heath

  Sep 7, 2025
  5.0
  Quick and simple interaction, i came in gave aiden exactly what little information i had, he checked based on the info i gave him, and then when i asked for a price check, he gave me a variety of options based on price and information on whether mechanic shops would be able to complete the task here. Great interaction.
• LF

  L Freeman

  Dec 13, 2021
  5.0
  nice
• MW

  Melissa Wyka

  May 13, 2018
  2.0
  I don't know anything about cars. So I came in AutoZone last week to ask for help. I needed new hub caps but I didn't know what size to get or how to figure out what size I needed. There were 3 employees. One on the phone, one checking out customers, and one on the computer. I walked up to the "manager"the guy that was on the computer (shorter white man with a beard) and explained that I needed hubcaps but I didn't know what size. He looked at me like I had 5 heads and said "I can't help you if you don't know the size". I thought that was weird, but I said "ok, how do I figure out what size I need?" He told me that I have to measure "it" and went to find me a ruler. He gave it to me and walked away. Again, I don't know about cars at all. I go to my car with the ruler measure "it" which I assumed was my hub cap, came back in and let him know it read 16 inches. THEN, I asked where the hub caps are located. He pointed to the back of the store and said "back there" I'm like OK! At this point I get irritated. As a manager, he didnt act like he wanted to help at all. Everytime I'm in the shopping center I see AutoZone employees in the parking lot helping customers. It blew my mind that as a manager he showed no interest in personally assisting me with making sure I got the right hibcap for my car. I would love to say that's the end of my review but it's not. I get my 16 inch hubcap and go check out. I'm in line and the person ringing customers had to stop and take a phone call while the manager just stood there. So now I'm holding this big box of hub caps (I'm 4'11 so to me it's big) waiting. The employee was very nice and professional on the phone. The manager starts whispering the employees name while he is on the phone with a customer. Manager starts laughing and mocking the employee on the phone. The employee was clearly not happy with how he was being treated. I finally checked out and told myself I would never go back. Wish this was the end of my rant but it's not. I get home and the hubcaps are the wrong size. I was beyond MAD!!!!! I waited and finally went back today. I was relieved that the manager was not in today. Troy was working the register. He was polite, helpful, and seemed to actually care when I told him what happened last time I was in. We had great conversation and because of the helpful EMPLOYEES that is the reason for 2 stars. Come to find out, the hubcap size is written on the side of my tire. As a manager, he should have suggested that. I feel like he made me look like a fool on purpose in front of the other employees. He was rude, immature, and lazy. He needs to be fired in my opinion.

Frequently Asked Questions About AutoZone Auto Parts