Enterprise Rent-A-Car

Reviews

• AB

  Autum Bolling

  Apr 21, 2026
  1.0
  Went to this location. I got an initial refund due to incorrect time entry. Afterwards, the charge was put back onto my card to which I called and explained what happened. I was told I would receive a refund, but after days of waiting, I never actually got it. Then when I went to dispute the charge with my bank, Enterprise had the nerve to dispute the request so I don’t get a refund. That’s just dishonesty. Currently in the process of disputing the decision. I will never recommend this location and I will be telling everyone I know about the dishonesty this location displays. Very dissatisfied. To whoever replies to these reviews - don’t bother replying. I’m sure whatever you will say is either going to be an attempt to justify the wrongdoing, make the company look better, or try to make me seem like I’m lying. To whatever customer is seeing this - keep your receipts and make sure they enter the correct times or the dispute process will be painful.
• DJ

  DanTheMan Johnson

  Apr 19, 2026
  5.0
  Eli hooked us up in a pinch with great 👍 communication and Darian got the Truck ready for the road upon arrival took us 15 20 minutes or so, then we were loaded and on our way homebound in 2024 Dodge Ram Truck kinda like 👍 what I'll be purchasing soon. My truck broke down and became undriveable in Newark De ... Enterprise was the primo choice to rent from. Only questions I have are the in-availibilty of "one-way" rental vehicles in and around this area... because if you break down as in our situation, and you need a rental vehicle TO GET HOME "one-way", there's not many choices to do so in Newark De??? ... So we got lucky I guess or they felt bad for our situation?? Idk... but we were thankful 🙏 that ONE vehicle was available for one-way rental or we'd have possibly had to "rent" a dealership trade car to travel home in to drop-off at one of our local dealers?? I even thot about renting a Uhaul pickup truck for $19.99 and driving that home, but that option is not available for one-way rentals which I don't understand why not?? It seemed like a great option at the time as well... nope ... Uhaul said no when I called them, so 🤷 local pickup truck rental only no one-way... oh well they didn't get our business just thankful for Enterprise rental vehicles. Hertz had 0 one-way car rentals... nothing... Enterprise hooked us up... there when we needed them. We won't rent a vehicle from anyone else but Enterprise. Period. Thanks ✌️ DTM DanTheMan Johnson and Colleen Berrigan
• LR

  Lynne Robinson

  Apr 12, 2026
  5.0
  When we arrived on the doorstep of the Enterprise shop in the Newark Shopping Center, I was pretty upset. Our car had just been in an accident and wrapped itself around a tree - we didn't know if it was going to be able to be fixed or totaled or how much all that was going to cost. But the guys at Enterprise calmed me down right away, listened respectfully about our story, and found the perfect rental car for us immediately. They were informative and friendly - very positive and interactive. What started out as a sad, scary time turned into a positive session with some smiles and the keys to our rental car. I really enjoyed the guys and their kindness. I'd definitely go there again and may just stop in to say to say HI to my new friends at Enterprise! Lynne Robinson
• AD

  Ajay Dev

  Apr 9, 2026
  1.0
  The store manager is unprofessional, Lieing and manipulative, we were given a not good for drivable car at the store. And the manager manipulated us in believing we will be given a replacement, but only gave us a vehicle fit to drive in last 2 days of a week trip, and charged us full amount. We had to call 6-7 times to hear the lies of manager saying the money is given back. Anyone from management sees this, please put a strict inquiry on this store and its staff!
• DD

  Dan

  Apr 5, 2026
  1.0
  Gave me the wrong size class of car on the promise I could return it the next day. That never happened. Smelled like cheap cigarettes and weed and I found rotting Wawa food under the passenger seat. I mean, couldn't it at least have smelled like decent weed? Spent a month texting, calling, and going in person and I was ignored every time. Obviously Enterprise is a huge company but the Newark Shopping Center location in Delaware is hands down the most ridiculously useless place I've ever rented from.

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