Advance Auto Parts

4.3
302 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 1800 Capitol Trl in Newark offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
1800 Capitol Trl, Newark, DE
19711, United States

Hours

Reviews

4.3
302 reviews
5 stars
179
4 stars
77
3 stars
15
2 stars
10
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being rude or unresponsive.

Product Availability

Customers frequently mention issues with inventory accuracy and availability of parts, leading to dissatisfaction.

Staff Knowledge

While many reviews highlight knowledgeable staff, there are instances where customers felt staff lacked expertise.

Store Experience

Store cleanliness and organization receive mixed feedback, with some customers noting a clean environment while others report disarray.

Pricing

Prices are generally considered fair, but some customers feel they can find better deals elsewhere.
  • PZ
    Paul Zug
    4 days ago
    5.0
    I'd like to give a shout out to Chris that works at the Advance Auto Parts very knowledgeable helpful was able to get me the part I needed at a different store well help me order a part at a different store Advance store of course so thanks Chris
  • TS
    Tracey Saienni
    Sep 24, 2025
    2.0
    Bought mirror adhesive Asked to use Alan wrench to remove mirror off metal holder (fyi) had my mirror in hand Told me can’t use one Had to buy it Window says you lend tools If Jose was there he would have removed it for me
  • GD
    Gee Dub
    Aug 11, 2025
    1.0
    I am reading all of these wonderful posts about customer service and I’m just in shock because my experience today really was terrible. I was walking around the store not sure where to find the battery for my car key fob. I come around the corner, still not finding it, and I see a worker looking for something on the shelf. I kindly said excuse me sir, I was trying to figure out where to look for a battery for my key fob. He sits there, it felt extremely awkward. I literally thought he didn’t hear me, after zero eye contact or even acknowledging my presence for what had to have been a good 15 seconds of silence, he says “I’m in the middle of something.” I looked at him, and although I myself had a terrible day at work, I know not to take it out on my guests, and I said never mind have a great day. It was so off putting. I don’t even like to post reviews. But this experience was just gross and quite frankly unacceptable. I think a simple exchange of eye contact, and saying I’m sorry I’m looking for something for another customer at the moment, and then I’ll be right with you, would have completely changed the narrative. Shame on that gentleman. Caucasian gentlemen with long hair past his shoulders. I have been here before in the past, but honestly after today, I will not be back to this specific location. I am not looking for anything, all I hope is that someone can have a heart to heart with that gentleman and inform him to work on his customer service skills.
  • BJ
    Brandon Jackson
    Aug 1, 2025
    1.0
    Worst location in Delaware by far. They never have accurate inventory and often more times than not I have to drive further for the same products.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*