Valvoline Instant Oil Change

4.0
968 reviews
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Business Details

122 North DuPont Hwy., New Castle, DE
19720, United States
(302) 324-1900
https://store.vioc.com/de/new-castle/122-north-dupont-hwy
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About

Oil Change Service StationAuto Repair ShopCar Battery StoreCar Inspection StationAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in New Castle.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
122 North DuPont Hwy., New Castle, DE
19720, United States

Hours

Reviews

4.0
968 reviews
5 stars
572
4 stars
156
3 stars
62
2 stars
40
1 star
138

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their professionalism and clear communication.

Service Quality

There were mixed reviews regarding the quality of service, with some customers reporting issues such as lost or damaged parts and improper oil changes.

Wait Times

Several reviews mentioned long wait times, with some customers expressing frustration over delays despite the expectation of quick service.

Upselling Practices

Multiple customers noted aggressive upselling tactics, feeling pressured to purchase additional services that they did not initially request.

Overall Experience

While some customers had positive experiences and expressed satisfaction, others reported significant issues that led to dissatisfaction and a lack of trust in the service.
  • TB
    Taran Bowditch
    3 days ago
    5.0
    Fast great service all car needs covered....light bulb changed oil changed air filter replaced. Systems checked
  • NC
    Nicolas Carter
    4 days ago
    5.0
    If you get paired up with Orlando, just know he’ll take care of your car like it’s his own. Orlando made my experience wonderful!
  • AB
    Alan Brown
    6 days ago
    5.0
    The staff were polite and friendly and helped us with all of our cars needs.
  • MS
    Megan Stewart
    Nov 11, 2025
    5.0
    The friendly customer service I received was excellent and above my expectation. The wait time was a little bit long, but all of my service was done in a timely manner. Five out of five stars, highly recommend.
  • DD
    Dee
    Nov 10, 2025
    1.0
    Only get 1 start cause I have to. This location shouldn’t be allowed to touch vehicles. They lost my oil cap while doing an oil change one day and then tried to tell me I didn’t have power steering. They recommended a transmission flush but didn’t really do it. Car didn’t run right, found out they didn’t put enough fluid in the transmission. After they towed it back to their location to rectify the issue it ran but not right. It shook a little and then found that it was leaking transmission fluid on the ground now. They claim that my transmission pan is cracked but they never touched it. Bullshit. My car was fine before it got to them now I don’t have one. Stay away from these people!!!!!! I’m going to sue
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Frequently Asked Questions About Valvoline Instant Oil Change

What services does Valvoline Instant Oil Change in New Castle offer?

Valvoline Instant Oil Change offers quick, 15-minute stay-in-your-car oil changes and a wide range of preventive vehicle maintenance services for all types of vehicles.

What are the operating hours of Valvoline Instant Oil Change in New Castle?

They are open Monday through Friday from 7:30 AM to 7:00 PM, Saturday from 7:00 AM to 6:00 PM, and Sunday from 7:30 AM to 6:00 PM.