Tire ShopAuto Repair ShopBrake ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection StationMavis Discount Tire
Mavis Tires & Brakes is one of the nation’s largest independent tire retailers, offering top-brand tires plus auto services like brakes, alignments, oil changes, batteries, suspension, and exhaust repair. With a wide selection backed by our tire price match guarantee, Mavis Tires & Brakes delivers trusted service and value. Come visit us today at Mavis Tires & Brakes in New Castle.
Many customers praised the friendly, helpful, and professional staff, highlighting specific employees like Jordan, Noah, and Diana for their exceptional service.
Efficiency
Several reviews noted quick service and efficient handling of repairs, with many customers appreciating the timely completion of their vehicle maintenance.
Honesty
Customers frequently mentioned the honesty of the staff, particularly in not pushing unnecessary services and providing transparent assessments of vehicle issues.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, including issues with service delays and miscommunication regarding appointments.
Value for Money
Feedback varied on pricing, with some customers feeling they received good value, while others expressed concerns about high costs for certain services.
CA
Crystal Abner
1 day ago
5.0
Recognized a high screeching sound coming from the rear tire late Sunday afternoon. They were 35 minutes to closing but still took the time to inspect the issue and explained in detail the problem and solution. Many thanks to Raymond for your help, we greatly appreciate you and your staff!
LM
Latifah Morgan
Jan 5, 2026
5.0
Raymond is the man. He gets you deals and get you serviced fast. In and out. Come check him out.
AK
Ana K
Jan 4, 2026
5.0
Had to have my car towed in today. And I called ahead of time. Tow truck took forever but Raymond from Mavis called me with options on what was needed as far as a battery and gave me options that he felt would be best. So after speaking with him I made a selection. And Raymond said "go ahead and come on in , I'll have your car ready for you when you get here." And I swear , he had the keys ready and all I had to was pay. Crazy fast service, very polite. Definitely will spread the word about this location and Raymond. Thank you so much for the great service!!!!!
BJ
Bob Jr
Jan 4, 2026
5.0
I normally don't do reviews but this warrants for one.
Brought my work van in to my tires checked out and whatever else maybe wrong with my van. Big /Tall guy named Raymond helped me out. Made recommendations for new tires and told me that he would have technician go over the entire vehicle to make sure nothing else is wrong for free. I was like "ok cool". Not long after Raymond called me and made me aware of what was needed. Gave me a solid prices that was fair and reasonable. Explained all warranties that come along with it. So I have peace of mind. Super respectable and knew his stuff. Very smart. Im so satisfied that I told my boss and we're gonna bring our whole fleet here little at a time to have them all serviced. And all because of Raymond. Thank you sir. He represented Mavis extremely well today.
LL
Lady4law
Dec 21, 2025
1.0
Sunday, December 21, 2025 @ 2pm
I went to Mavis since they were the only shop open on Sunday that I knew of. I told the Mavis service rep, Noah, that I have a nail in my tire and asked if he plugged tires. He told me that they did and it would be awhile, so he made me an appointment at 2 pm.
I got back to Mavis at 1:50 pm. It was approximately 2 pm when I saw the tech, driving my car in the back where the garages were at. I went to sit in the waiting area to wait for my car, but I thought something was not right when I looked at the time and it was 2:30 pm. I wondered why it was taking so long.
Next thing I know the service rep, Noah came back into the waiting area and told me there were 2 nails in my tire and I would need a new tire. I am thinking to myself, here we go – come in for one thing and now you are paying an arm and a leg for something else. I told Noah let me see it.
He guided me into the garage area, and my car is up on the lift. Tell me why did he pull out both screws before I could see where they were at? Normally, when a car repair shop finds the problem, they will let you know what’s going on before they even touch it. I asked Noah why did he remove the nails he stated he had to see if they were leaking, or not? I never heard of such nonsense. He said one nail was too close to the wall of the tire so now I need a new tire. I asked him, but who told you to remove the nail?
I went back into the waiting area to get my grandson and then I asked Noah, is that the way you do business? Because when I came in here, I asked, do you plug tires, and you said yes. Noah went back and forth saying I told him to fix my tire. I responded and said I am not going to debate with you, but I specifically came in here to ask if you plug tires since I had a nail in my tire. I never heard of anyone pulling out the screw to see if it was leaking or not then plugging it.
Noah told me the tire would be $230. You have got to be kidding me. Noah only showed me one nail, and I knew it was there because I actually took a picture of it before going there, but why would you remove it before showing me the other nail?
Why do shops try to get over on women? Tell me that...you go in for one thing and come out charged up. Even if I do need a tire, I won't get it from them.
Next day the tire was NOT leaking but I still followed up with Dunrite Tires where I normally go and guess what - check out the pic where its plugged.
MAVIS said they couldn't plug and I needed another tire. See, don't try and take an advantage of me because I'm a WOMAN. (smh)
Noah THOUGHT he got me but this 🥷 should try that lie with someone else because DUNRITE TIRES did it RIGHT and plugged the same tire he claimed that MAVIS couldn't.
I give MAVIS ZERO stars!!!!
Frequently Asked Questions About Mavis Tires & Brakes
What types of auto services does Mavis Tires & Brakes in New Castle offer?
Mavis Tires & Brakes offers tire sales, brakes, alignments, oil changes, batteries, suspension, exhaust repair, and other maintenance services.
What are the business hours of Mavis Tires & Brakes in New Castle?
They are open Monday to Wednesday and Friday from 8:00 AM to 6:00 PM, Thursday from 8:00 AM to 8:30 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Where is Mavis Tires & Brakes located in New Castle?
The shop is located at 1505 North Dupont Hwy, Suite B, New Castle, DE 19720, US.
Which tire brands are available at Mavis Tires & Brakes?
They carry major brands including Goodyear, Michelin, Bridgestone, Firestone, Continental, Pirelli, BF Goodrich, Yokohama, Hankook, and more.
Does Mavis Tires & Brakes offer a price match guarantee on tires?
Yes, their wide selection of tires is backed by a tire price match guarantee to ensure trusted service and value.
Are there any nearby places where I can eat while visiting Mavis Tires & Brakes?
Yes, nearby restaurants include Pizza & Pasta, Popeyes® Louisiana Kitchen, La Consentida Mexican Restaurant, Checkers, Burger King, and Ever Green.
What convenience stores or gas stations are near Mavis Tires & Brakes?
Wawa, a gas station and convenience store with coffee shop services, is located near Mavis Tires & Brakes for your convenience.
Can I find other automotive services close to Mavis Tires & Brakes?
Nearby automotive options include NTB, Midas, Cottman Transmission and Total Auto Care, and Ayers Repairs for various car repair needs.
What are the holiday closures for Mavis Tires & Brakes?
They are closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
How can I book a service appointment at Mavis Tires & Brakes in New Castle?
You can make a reservation online through their website at https://www.mavis.com/locations/new-castle-de.