Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in New Castle, DE? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Wilmington New Castle location today.
Location
Hours
Reviews
4.1
710 reviews
5 stars
458
4 stars
89
3 stars
42
2 stars
31
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.
Vehicle Condition
Several reviews noted issues with vehicle cleanliness and maintenance, including unpleasant odors and unfit conditions.
Reservation Issues
Numerous customers reported problems with reservations, including unavailability of reserved vehicles and poor communication regarding their status.
Overall Experience
While some customers had positive experiences, a significant number expressed frustration with service quality and vehicle issues, indicating inconsistency in overall satisfaction.
- JCJudy Cake5 days ago5.0I liked the quick service and brand new Mitsubishi Eclipse Cross I was put in. Like the way Enterprise works with body shops.
- MHMichael HanleyJan 4, 20265.0Great service
- RHReginald HawkinsDec 20, 20255.0Everytime I go there to rent a car it's a very easy & painless experience. I enjoy the workers and the team there that make it work. Definitely recommend this Enterprise.
- CCCharles CericolaDec 9, 20255.0Very courteous staff. Car was clean and in good condition. I would recommend.
- CPC PhillipsNov 28, 20255.0I recently rented a vehicle from the New Castle, Delaware Enterprise location and experienced an unexpected issue that left me unable to drive the car or return it due to the car not being able to be driven. In situations like that, the true measure of a company isn’t the car, it’s the people. And that’s exactly where Enterprise stood out. Will Spychalski went above and beyond in every possible way to take care of me. His professionalism, problem-solving mindset, and genuine dedication to the customer were exceptional. Will didn’t just help, he owned the situation, kept me informed, and made sure I felt supported every step of the way. His ability to stay calm, think clearly, and deliver solutions is the kind of service that defines a brand. Will is the perfect ambassador for Enterprise, and he represents the company with pride, integrity, and skill. I also want to recognize Manny, the manager at this location. It’s clear that the leadership here sets a strong tone for service excellence. Between Manny’s leadership and Will’s execution, the New Castle Enterprise operates on a higher standard. Because of the way this location handled my situation, quickly, professionally, and with true customer-first values, I will continue recommending Enterprise, and specifically the New Castle, Delaware branch, to anyone who needs a rental. They’ve earned my trust and my loyalty. Outstanding team. Outstanding service. Outstanding representation of the Enterprise brand. Kudos is well deserved here! C. Phillips
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles are available to rent at Enterprise Rent-A-Car in New Castle, DE?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, luxury cars, and trucks, with flexible rental options.
Where is Enterprise Rent-A-Car located in New Castle?
Enterprise Rent-A-Car is located at 190 S Dupont Hwy, New Castle, DE 19720.
What are the business hours of Enterprise Rent-A-Car in New Castle?
The location is open Monday to Friday from 7:30 AM to 8:00 PM, Saturdays from 8:00 AM to 2:00 PM, and Sundays from 9:00 AM to 2:00 PM.
Does Enterprise Rent-A-Car offer any special deals or discounts?
Yes, they offer great weekend rates and discounts for active military members.
What payment methods are accepted at Enterprise Rent-A-Car in New Castle?
They accept American Express, Visa, MasterCard, Discover, cash, and check payments.
How can I make a reservation at this Enterprise Rent-A-Car location?
Reservations can be made online at their website: https://www.enterprise.com/en/car-rental-locations/us/de/wilmington-new-castle-1738.html
Is Enterprise Rent-A-Car in New Castle open on weekends?
Yes, it operates on Saturdays from 8:00 AM to 2:00 PM and Sundays from 9:00 AM to 2:00 PM.
Which nearby places can customers visit before or after renting a car from Enterprise?
Customers can visit nearby food spots like Hooters of New Castle or El Cantarito Mexican Restaurant for a meal, or stop by Lee's Best Car Wash to get their own vehicle cleaned.
Are there other vehicle rental options near Enterprise Rent-A-Car in New Castle?
Yes, nearby options include Enterprise Truck Rental and Budget Truck Rental for those needing trucks or moving vans.
How might nearby gas stations help customers renting from Enterprise Rent-A-Car?
Nearby gas stations like Delaware Truck Plaza allow renters to refuel vehicles conveniently before returning them or during their rental period.