Enterprise Rent-A-Car

4.1
710 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in New Castle, DE? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Wilmington New Castle location today.

Location

Enterprise Rent-A-Car
190 S Dupont Hwy, New Castle, DE
19720, United States

Hours

Reviews

4.1
710 reviews
5 stars
458
4 stars
89
3 stars
42
2 stars
31
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.

Vehicle Condition

Several reviews noted issues with vehicle cleanliness and maintenance, including unpleasant odors and unfit conditions.

Reservation Issues

Numerous customers reported problems with reservations, including unavailability of reserved vehicles and poor communication regarding their status.

Overall Experience

While some customers had positive experiences, a significant number expressed frustration with service quality and vehicle issues, indicating inconsistency in overall satisfaction.
  • JC
    Judy Cake
    5 days ago
    5.0
    I liked the quick service and brand new Mitsubishi Eclipse Cross I was put in. Like the way Enterprise works with body shops.
  • MH
    Michael Hanley
    Jan 4, 2026
    5.0
    Great service
  • RH
    Reginald Hawkins
    Dec 20, 2025
    5.0
    Everytime I go there to rent a car it's a very easy & painless experience. I enjoy the workers and the team there that make it work. Definitely recommend this Enterprise.
  • CC
    Charles Cericola
    Dec 9, 2025
    5.0
    Very courteous staff. Car was clean and in good condition. I would recommend.
  • CP
    C Phillips
    Nov 28, 2025
    5.0
    I recently rented a vehicle from the New Castle, Delaware Enterprise location and experienced an unexpected issue that left me unable to drive the car or return it due to the car not being able to be driven. In situations like that, the true measure of a company isn’t the car, it’s the people. And that’s exactly where Enterprise stood out. Will Spychalski went above and beyond in every possible way to take care of me. His professionalism, problem-solving mindset, and genuine dedication to the customer were exceptional. Will didn’t just help, he owned the situation, kept me informed, and made sure I felt supported every step of the way. His ability to stay calm, think clearly, and deliver solutions is the kind of service that defines a brand. Will is the perfect ambassador for Enterprise, and he represents the company with pride, integrity, and skill. I also want to recognize Manny, the manager at this location. It’s clear that the leadership here sets a strong tone for service excellence. Between Manny’s leadership and Will’s execution, the New Castle Enterprise operates on a higher standard. Because of the way this location handled my situation, quickly, professionally, and with true customer-first values, I will continue recommending Enterprise, and specifically the New Castle, Delaware branch, to anyone who needs a rental. They’ve earned my trust and my loyalty. Outstanding team. Outstanding service. Outstanding representation of the Enterprise brand. Kudos is well deserved here! C. Phillips

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles are available to rent at Enterprise Rent-A-Car in New Castle, DE?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, luxury cars, and trucks, with flexible rental options.

Where is Enterprise Rent-A-Car located in New Castle?

Enterprise Rent-A-Car is located at 190 S Dupont Hwy, New Castle, DE 19720.