Need a rental car in New Castle, DE? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Wilmington New Castle location today.
Many customers praised the friendly and professional staff, highlighting their helpfulness and quick service.
Vehicle Quality
Several reviews mentioned issues with vehicle cleanliness and condition, including cars smelling of smoke and being unfit for use.
Reservation Issues
Numerous customers reported problems with reservations, including not having the reserved vehicle available and poor communication regarding vehicle availability.
Overall Experience
While some customers had positive experiences, others expressed significant frustration with the service and vehicle quality, indicating a mixed overall performance.
RR
Robert Rossi
Feb 22, 2026
5.0
Nice Suv , in good shape.
JM
Jennie Mills
Feb 5, 2026
1.0
Even with calling enterprise and a reservation. They said they couldn't help me. Never again!
HT
Haajy's Land TV
Feb 2, 2026
1.0
This location picks and chooses when they want to implement the rules then the branch Manager wants to penalize the workers who have great customer service better than him for making sure the customers leave happy , I have been renting with Enterprise for 3 years and never was told I need 2 proof of residency when using a debit card which if that is the protocol then that’s fine but why do they pick and choose when they want to heavily enforce the rules . I’m a plus member have been renting for years using the same form of payment always leave with. Rental no hassles . I just rented not even a full 2 weeks ago showed documents that were acceptable for me to come today and have the manager question if I have been renting for years . I told him I have been coming for years he said I only see one time as if I was not being honest questioning my integrity it’s like you have to be hassled and feel like your integrity is being questioned in order to rent I never felt like this until today and I was being helped by the manager . Lastly whoever made the rule of asking for utilities bills as a second form of proof of address should rethink . Everyone doesn’t pay utilities how is a utility bill more solid thing a social security card with your address or birth certificate with your address or paystubs or bank statements I was told insurance declaration and paystub isn’t enough insurance and bank statements isn’t enough , social or birth certificate after doing so much business with this company just renting 2 weeks ago that’s very disappointing. I’m still waiting for cooperate to call me back . Thank you
RA
Ray Anderson
Jan 30, 2026
5.0
Will definitely use Enterprise again.
CP
Christine Pinder
Jan 20, 2026
5.0
Needed a rental for a month and the process was seamless. Ask for Will if you need a car. He was wonderful to work with.
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