Enterprise Rent-A-Car

4.3
330 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

753 N Broad St, Middletown, DE
19709, United States
(302) 376-5606
https://www.enterprise.com/en/car-rental/locations/us/de/middletown-17a6.html
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About

Car Rental AgencyVan Rental
Need a rental car in Middletown, DE? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Middletown location today.

Location

Enterprise Rent-A-Car
753 N Broad St, Middletown, DE
19709, United States

Hours

Reviews

4.3
330 reviews
5 stars
247
4 stars
25
3 stars
15
2 stars
12
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and accommodating, with specific mentions of individuals like Chris, Reilly, and David for their exceptional service.

Vehicle Availability

Several reviews highlighted issues with vehicle availability, including instances where customers arrived to find no cars available despite having reservations.

Cleanliness

There were mixed reviews regarding the cleanliness of vehicles, with some customers reporting clean and well-maintained cars, while others noted issues with vehicles smelling of smoke or being dirty.

Wait Times

Customers frequently mentioned long wait times for vehicle pickup and service, indicating a need for better staffing or time management at the location.

Overall Experience

While many customers had positive experiences and expressed a willingness to return, there were notable complaints about poor service and management, particularly regarding handling reservations and customer concerns.
  • VP
    vincent palmer
    Nov 17, 2025
    5.0
    Everything as expected with no glitches or issues. Rental was an out of state destination, i appreciate the service on both ends!
  • KE
    Kodwo Ewusi
    Nov 8, 2025
    1.0
    They don't answer their phones
  • S7
    Seven Almighty (7God)
    Oct 26, 2025
    5.0
    Always the best customer service. This site seems to always have the right resources.
  • DS
    Drew Sparks
    Oct 22, 2025
    1.0
    As a business traveler in my previous life, I used to rent cars all the time.Every time I would try to rent a car from Middletown enterprise, they would never have any cars available.No matter when I rented it, a week out ,five weeks out ,two days before ,there was always an excuse. This has been many, many years. It never seems to be fixed. I don't understand it. I don't know how they stay in business. You are permanently off my call list for renting a car.
  • MH
    Matthew Hock
    Oct 22, 2025
    3.0
    They dont pick up more than 10 min away. Car I reserved was rented to another. Had to wait while they detailed another car.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Middletown, DE offer?

They offer a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.

What are the operating hours of Enterprise Rent-A-Car in Middletown?

Monday to Friday from 7:30 AM to 5:30 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sundays.