I FREQUENTLY rent vehicles from this location because I travel often for work. On my most recent rental, I picked up a truck and completed the standard walk-through without any visible issues (key word VISIBLE). However, upon returning the vehicle, I noticed that the gas cover was broken. I immediately attempted to inform the truck rental representative, but he was not present - apparently in MD, so I reported the issue to the rental car office instead.
Next day, the representative called and stated that he would need to file a report because he claimed the damage was my responsibility. I explained, “Sir, I normally take responsibility for any mistakes I make, but this one is not on me. When I opened the door, I saw it was broken. During our initial walk-through, we never opened that door, and it appeared as if the cover had been taped on. The amount of force needed to break this part is significant—there’s no way I could have caused this simply by opening the door.” His response was, “That’s not my concern—you need to fix it. I have to file a report on my end. I washed the truck before you left, so it is your fault.”
This statement is inaccurate because there is no way he washed that door, and when I received the report, it appeared as though additional damages were listed that I did not cause. Fortunately, I have images taken before I left that clearly show the condition of the truck.
JG
Jaz G
Jan 2, 2026
1.0
Dude is rude! That fake smile he puts on not fooling anyone.
TT
Thomas
Jan 2, 2026
1.0
That guy is a liar. Gave me a vehicle that was anyway damaged and then when I uncovered the damages once I was already on the road brought it to him and he blamed me for it.
IS
I S
Jan 2, 2026
1.0
I truly dislike the gentleman working in there and he never seems to enjoy his job like the rest of the people there. Most importantly he's not really trustworthy and I think they should get someone else because he's just terrible.
Frequently Asked Questions About Enterprise Truck Rental
What types of vehicles can I rent at Enterprise Truck Rental in Dover?
You can rent pickup trucks, cargo vans, box trucks, and commercial trucks at Enterprise Truck Rental in Dover.
Where is Enterprise Truck Rental located in Dover?
Enterprise Truck Rental is located at 635 S Bay Rd, Dover, DE 19901, USA.
What are the business hours for Enterprise Truck Rental?
Enterprise Truck Rental is open Monday through Friday from 7:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I make a reservation for a truck rental at Enterprise Truck Rental Dover?
You can make a reservation online at their reservation website: https://www.enterprisetrucks.com/truckrental/en_US/locations/us/e117zd-dover.html?mcid=iyp:24489699
What services does Enterprise Truck Rental offer in Dover?
Services include truck rental, van rental, pickup rental, and car rental to meet household or commercial transportation needs.
What is the contact phone number for Enterprise Truck Rental in Dover?
The main phone number is +1 445-234-9053 and fax is +1 302-674-3586.
Are there dining options near Enterprise Truck Rental in Dover?
Yes, nearby dining options include Buffalo Wild Wings and Hong Kong Chinese Restaurant, great for a meal before or after your rental.
Is there a hotel close to Enterprise Truck Rental in Dover?
MainStay Suites Dover is a nearby hotel, ideal for customers needing overnight accommodations near the rental location.
Can I find automotive services near Enterprise Truck Rental in Dover?
Yes, Firestone Complete Auto Care and Bridgestone are nearby for tire services and automotive repairs.
What government offices are near Enterprise Truck Rental in Dover?
Nearby government offices include Delaware State of Social Services Dover Office and Delaware Department of Labor, which might be useful for visiting customers.