Goodyear Auto Service

Reviews

• LD

  Lorenzo Davis

  Dec 17, 2025
  5.0
  Jessica Paredes was amazing with her customer service and knowledge. She explained the offers they had available and my vehicle was serviced properly. I wasn’t there long and I’m pleased with the service. There was a gentleman behind the counter with Miss Paredes but i didn’t get his name. He was very friendly and welcoming as well as Miss Paredes. I will continue to go to this location.
• TM

  Thomas Merryman

  Dec 6, 2025
  5.0
  “I had my truck serviced at Goodyear and the experience was excellent from start to finish. Dwayne at the desk was friendly, honest, and quick to explain what needed to be done. The work was finished on time, the pricing was fair, and my truck drives better than ever. Really appreciate the great service—highly recommend!”
• TA

  Thomas Arzu

  Dec 5, 2025
  1.0
  Long whate just for a tier rotation
• RL

  Robin Luce

  Dec 3, 2025
  5.0
  Excellent right down the line. If you're looking for an tire dealer, this is the one.
• CB

  Cee Bowles

  Nov 18, 2025
  5.0
  I recently went in for an alignment and was greeted by two incredibly pleasant employees. From the moment I walked in, both were welcoming, attentive, and genuinely helpful. As I was checking out, I mentioned that this visit felt completely different from previous experiences. The store manager, Jessica Paredes (though at the time I didn’t know she was the manager), asked what I meant. I explained that the older woman who usually works the front has always been mean, dismissive, and honestly difficult to deal with. I arrived today expecting the same attitude. But today was a GOOD day—no attitude, no nasty looks, no negative energy. I was relieved and truly happy, especially for a Friday. Jessica apologized for my past experiences and shared that she was the new manager. I immediately told her I would definitely be returning as a customer. Honestly, the only reason I gave the location another chance was because I didn’t feel like driving farther—but I’m glad I did. Dwayne, who assisted me first, was also extremely helpful and kept me updated on the status of my vehicle. And I have to give a huge shoutout to Mr. Clarence, the mechanic—he is absolutely awesome and highly professional. His expertise and thoroughness gave me confidence that my vehicle was in great hands. From a customer’s perspective, the front desk is the first point of contact, and the person in that role should understand just how important customer service truly is. Customers should always feel welcomed, valued, and comfortable—especially when spending their hard-earned money. I want to thank Goodyear for making a management change that clearly prioritizes customer service and respects the customer experience. Leadership matters, and Ms. Jessica Paredes is proof that great leadership sets the tone. The improvement in morale, professionalism, and overall experience is a direct reflection of her presence. Excellent job to Ms. Paredes—leadership starts at the top, and it shows in how her staff engages with customers. I appreciate the positive changes and will absolutely return.

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