Goodyear Auto Service

Reviews

• MH

  Maurice Howell

  4 days ago
  5.0
  Ms Ann and her staff are great!!!! Under promise and over delivered. Got my day off to a great start 😊
• CB

  Crystal Burt

  6 days ago
  5.0
  I recently went in for an alignment and was greeted by two incredibly pleasant employees. From the moment I walked in, both were welcoming, attentive, and genuinely helpful. As I was checking out, I mentioned that this visit felt completely different from previous experiences. The store manager, Jessica Paredes (though at the time I didn’t know she was the manager), asked what I meant. I explained that the older woman who usually works the front has always been mean, dismissive, and honestly difficult to deal with. I arrived today expecting the same attitude. But today was a GOOD day—no attitude, no nasty looks, no negative energy. I was relieved and truly happy, especially for a Friday. Jessica apologized for my past experiences and shared that she was the new manager. I immediately told her I would definitely be returning as a customer. Honestly, the only reason I gave the location another chance was because I didn’t feel like driving farther—but I’m glad I did. Dwayne, who assisted me first, was also extremely helpful and kept me updated on the status of my vehicle. And I have to give a huge shoutout to Mr. Clarence, the mechanic—he is absolutely awesome and highly professional. His expertise and thoroughness gave me confidence that my vehicle was in great hands. From a customer’s perspective, the front desk is the first point of contact, and the person in that role should understand just how important customer service truly is. Customers should always feel welcomed, valued, and comfortable—especially when spending their hard-earned money. I want to thank Goodyear for making a management change that clearly prioritizes customer service and respects the customer experience. Leadership matters, and Ms. Jessica Paredes is proof that great leadership sets the tone. The improvement in morale, professionalism, and overall experience is a direct reflection of her presence. Excellent job to Ms. Paredes—leadership starts at the top, and it shows in how her staff engages with customers. I appreciate the positive changes and will absolutely return.
• LA

  Lorielle Akintunde

  Nov 13, 2025
  5.0
  Ann went above and beyond! I needed to have a tire replaced for my road trip the next day. She drove all the way to Arundel county to pick up the tire and had my car ready before the time she gave me. That’s what I call superior customer service! I’ll be back & will refer everyone I know.
• DJ

  DQ Johnson

  Nov 5, 2025
  5.0
  Great service from Dwayne and Jessica today. I appreciate the entire staff and glad I get my car serviced here!!
• JS

  Jazzy Smith

  Oct 27, 2025
  5.0
  Jessica and her staff was awesome call with my schedule appointment. She was e to say to go! She really made a big difference I was there three weeks ago horrible experience . Jessica keep up the outstanding service you provided to me. Thanks, Again.

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