Enterprise Rent-A-Car - Closed

3.3
173 reviews
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Business Details

Washington DC Union Station, Washington, DC
20002, United States
(202) 715-1912
https://www.enterprise.com
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About

Car Rental AgencyVan Rental
Renting a car at Washington DC Union Station? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at Washington DC Union Station today.

Location

Enterprise Rent-A-Car - Closed
Washington DC Union Station, Washington, DC
20002, United States

Hours

Reviews

3.3
173 reviews
5 stars
76
4 stars
18
3 stars
13
2 stars
6
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals who provided exceptional service.

Reservation Issues

Numerous reviews highlighted problems with honoring reservations, including overselling inventory and not having cars available upon arrival.

Communication Problems

Customers frequently reported poor communication, including difficulty reaching the location by phone and lack of follow-up on issues.

Vehicle Condition

While some customers received clean and well-maintained vehicles, others reported issues with the cars, including mechanical problems and discrepancies in vehicle condition.

Mixed Experiences

Overall experiences varied widely, with some customers having excellent service while others faced significant frustrations and challenges.
  • LC
    Leslie Contreras
    6 days ago
    5.0
    I made a last minute reservation but for the wrong date (obv my mistake) but the wonderful staff was able to help me out! I left with a beautiful SUV that my family and I enjoyed. Thank you again guys!
  • MM
    MARIUS
    Nov 13, 2025
    5.0
    I highly recommend this car rental service for its flexibility, trustworthiness, and excellent performance. I was able to adjust my booking time for free, they returned my lost camera the very next day, and I even received a complimentary upgrade on my car. Truly outstanding service — thank you!
  • CO
    Caroline O
    Nov 11, 2025
    5.0
    Jose was amazing!! Our reservation was cancelled due to the government shutdown and flight cancellations but I missed the phone call so we showed up and were told they didn’t know if they had a car for us (they had called and left a voicemail I just missed both). Jose was so kind and on top of his job. He explained that after the lunch rush they should get a few cars back and if we hang around we’ll be first on the list for one of those. We ended up having our choice of cars within 45 minutes and Jose made us feel all would be okay.
  • ES
    Emily Swanson
    Oct 16, 2025
    5.0
    D’Angelo from Enterprise in Union Station DC provided above and beyond customer service. I will definitely be a repeat customer!
  • CL
    Cheryl Laudato
    Oct 15, 2025
    5.0
    Very pleased with the customer service at this location - Union Station Washington DC. We didn't have a reservation due to our reserved vehicle was not avail at another car rental agency. We decided to see if Enterprise had a vehicle for 7 passengers. Breanna Swindon was especially helpful arranging a 7+ passenger vehicle for our group. She quickly had a recent returned van cleaned so we could use it and explained how to use the features in the van. Very grateful that Enterprise was able to take care of us.

Frequently Asked Questions About Enterprise Rent-A-Car - Closed

What types of vehicles can I rent at Enterprise Rent-A-Car at Washington DC Union Station?

You can choose from a wide selection of vehicles including compact cars, passenger vans, and family SUVs.

What are the operating hours of Enterprise Rent-A-Car at Washington DC Union Station?

The rental office is open daily from 8:00 AM to 6:00 PM.