Business Details
https://www.enterprise.com/en/car-rental/locations/us/washington-dc/downtown-washington-dc-1609.html
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Washington, DC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Washington D.c. location today.
Location
Hours
Reviews
4.0
378 reviews
5 stars
230
4 stars
53
3 stars
16
2 stars
11
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some praised staff for being friendly and helpful, others reported rude interactions and unhelpfulness.
Reservation Issues
Numerous customers experienced problems with reservations, including cars not being available despite prior bookings, leading to significant inconvenience.
Vehicle Condition
Several reviews mentioned receiving dirty or poorly maintained vehicles, which detracted from the overall rental experience.
Location Challenges
The location is often described as difficult to find and access, with some customers expressing frustration over the lack of clear signage and communication.
- CVChris VJan 2, 20265.0Renting a car in the heart of DC was a refreshing experience thanks to Gustavo. He was genuinely friendly, attentive, and clearly invested in making sure everything went smoothly. It’s refreshing to engage with people who are both positive and truly customer focused. Thank you, Gustavo. We wish you all the best!
- HDHilda DelmonteDec 29, 20251.0Horrible experience at this place. We made a reservation and when we arrived they didn’t have a car for us! We had to take an uber instead. The front desk is terrible, the place disgusting at the button of a garage.
- GMGabriel MomeneDec 29, 20251.0Awful, they didn’t have the car because of a problem involving our phone numbers even though we did all the legal requirements to rent the car. These people are terrible
- DMDaniel MomeneDec 29, 20251.0They said the car was ready on email and they never had the car. We had to go to another location to pick it up. Terrible
- BBBernard BondDec 12, 20252.0Good cars some workers leave rude voicemail also they go into your account to get any balance owed in their contract without notice you about first
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Downtown Washington, DC offer?
Enterprise Rent-A-Car offers a wide range of vehicles including rental cars, vans, luxury cars, and more to suit your rental needs.
Where is Enterprise Rent-A-Car located in Washington, DC?
Enterprise Rent-A-Car is located at Residence Inn Garage, 1110 14th St NW, Washington, DC 20005.
What are the operating hours of Enterprise Rent-A-Car at the Downtown Washington, DC location?
The rental office is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and is closed on Sundays.
Which payment options does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Can I make a reservation online for a rental car at this Enterprise location?
Yes, you can reserve your rental car online at their reservation URL: https://www.enterprise.com/en/car-rental-locations/us/dc/downtown-washington-dc-1609.html?mcid=yext:245709.
Does this Enterprise Rent-A-Car location provide airport pickup services?
Yes, airport pickup is one of the services offered at this Enterprise Rent-A-Car location.
Is the Enterprise Rent-A-Car Downtown DC location woman-owned and do they offer military discounts?
Yes, this location is woman-owned and offers discounts for active military personnel.
What nearby places can I visit around the Enterprise Rent-A-Car Downtown DC location?
Nearby you can visit the Reflecting Pool at the Lincoln Memorial, which is a famous arts and entertainment spot, or grab a workout at Orangetheory Fitness gym.
Are there convenient nearby places to access financial services when picking up a rental car?
Yes, LibertyX Bitcoin ATM is located nearby for your currency exchange and ATM needs.
Where can I find dining options close to Enterprise Rent-A-Car in Downtown DC?
You can find fast food and restaurant options nearby like Arepa Zone, a Venezuelan and Latin American restaurant, and Jimmy John's sandwich shop.