Business Details
https://www.enterprise.com/en/car-rental/locations/us/washington-dc/downtown-washington-dc-1609.html
About
Car Rental AgencyVan Rental
Need a rental car in Washington, DC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Washington D.c. location today.
Location
Hours
Reviews
4.0
373 reviews
5 stars
228
4 stars
53
3 stars
16
2 stars
10
1 star
66
What are people saying?
AI-generated from recent customer reviews
Car Availability
Numerous customers reported issues with car availability despite having made reservations well in advance, leading to frustration and cancellations.
Customer Service
While some staff members received praise for their friendliness and professionalism, many reviews highlighted poor communication and unhelpfulness from certain employees.
Cleanliness and Condition
Several customers noted receiving dirty or poorly maintained vehicles, which negatively impacted their rental experience.
Location Issues
The location was frequently described as difficult to find, with inadequate signage and a cramped, uncomfortable environment.
Reservation Reliability
Many customers expressed dissatisfaction with the company's failure to honor reservations, leading to significant inconvenience and lost plans.
- AWAngela WilliamsNov 7, 20255.0Top-tier customer service
- SKShashank KokaneOct 14, 20251.0Despite booking well in advance, I was given a Jeep that was dirty, had a strong unpleasant odor, and was covered in dents and scratches. Unfortunately, I had no choice but to accept the vehicle as it was. When I returned the car in New York, I filed a complaint. The staff assured me there would be compensation reflected in the final bill. However, not a single penny was deducted and I didn’t even receive an apology. This experience was extremely frustrating and unprofessional. I will never rent a car from this company again.
- NGNyya GSep 30, 20255.0The best location in DC. Always friendly and professional.
- JCJajuana CampbellSep 15, 20254.0I had a great experience with Enterprise! The process was very smooth and easy. I received a courtesy call the day before with clear instructions on which entry to use, which made pickup simple. They had me in and out quickly, and my rental agent was both kind and professional. Overall, an excellent experience—I’ll definitely rent with Enterprise again!
- RLRuijie LiAug 29, 20255.0This was my second time renting from this location, and the experience was just as fantastic as the first. They offer a great selection of clean, well-maintained vehicles at competitive prices. The staff are incredibly patient and helpful, taking the time to explain everything clearly. The only minor inconvenience is the location itself, as the branch is on a one-way street.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Downtown Washington, DC offer?
Enterprise Rent-A-Car offers a wide range of vehicles including rental cars, vans, luxury cars, and more to suit your rental needs.
Where is Enterprise Rent-A-Car located in Washington, DC?
Enterprise Rent-A-Car is located at Residence Inn Garage, 1110 14th St NW, Washington, DC 20005.
What are the operating hours of Enterprise Rent-A-Car at the Downtown Washington, DC location?
The rental office is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and is closed on Sundays.
Which payment options does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Can I make a reservation online for a rental car at this Enterprise location?
Yes, you can reserve your rental car online at their reservation URL: https://www.enterprise.com/en/car-rental-locations/us/dc/downtown-washington-dc-1609.html?mcid=yext:245709.
Does this Enterprise Rent-A-Car location provide airport pickup services?
Yes, airport pickup is one of the services offered at this Enterprise Rent-A-Car location.
Is the Enterprise Rent-A-Car Downtown DC location woman-owned and do they offer military discounts?
Yes, this location is woman-owned and offers discounts for active military personnel.
What nearby places can I visit around the Enterprise Rent-A-Car Downtown DC location?
Nearby you can visit the Reflecting Pool at the Lincoln Memorial, which is a famous arts and entertainment spot, or grab a workout at Orangetheory Fitness gym.
Are there convenient nearby places to access financial services when picking up a rental car?
Yes, LibertyX Bitcoin ATM is located nearby for your currency exchange and ATM needs.
Where can I find dining options close to Enterprise Rent-A-Car in Downtown DC?
You can find fast food and restaurant options nearby like Arepa Zone, a Venezuelan and Latin American restaurant, and Jimmy John's sandwich shop.