Enterprise Rent-A-Car

Reviews

• JS

  John Schroeder

  Feb 24, 2026
  5.0
  Quick, friendly, and professional.
• AB

  Arnold Bellinger

  Feb 17, 2026
  5.0
  Mrs Mackenzie at the Bladenburg location is the very best in customer service
• LJ

  Lady J

  Feb 4, 2026
  3.0
  My experience at the Enterprise location at 2301 Bladensburg Road, NE this morning was extremely disappointing. I reserved a compact vehicle the night before and informed the representative that I would arrive at 7:30 a.m. when the branch opened. At the time of the reservation, there was no indication that this would present any issues. Upon arrival, however, I was informed by the Enterprise representative, Mr. Danny Calder, that no compact cars were available and that only a Jeep remained on the lot. Although I was told I could take the Jeep at the same rate, I expressed concern regarding the comfort and practicality of driving a much larger vehicle. I also explained that if I was not comfortable with the Jeep, I would return to exchange it for the compact car I originally reserved. Throughout the interaction, Mr. Calder was noticeably nonchalant, impatient, and unprofessional. When I inquired about the 15% discount for rentals over three days—something I was instructed to request when making the reservation—he stated that he would need to cancel and rebook my reservation because it was “booked online.” I clarified that I had spoken directly with a representative the night before and had not booked anything online. When he requested my ID and insurance, he handled the documents in a manner that appeared hesitant and uncomfortable, which further contributed to the unprofessional tone. I also asked about the federal government discount that I have consistently received in the past. He initially stated that they “don’t do that,” which is incorrect, and only applied a 5% discount after I presented my federal government ID badge.Despite having a reservation for an early pickup, I still had to wait for the Jeep to be cleaned, causing additional delays. This undermines the purpose of reserving a vehicle in advance to ensure a timely and efficient pickup. Overall, I am extremely dissatisfied with the lack of professionalism, the failure to honor my reservation, the inadequate discount, and the overall customer service I received. Additionally, Mr. Calder did not assist with adjusting the seat or demonstrating basic vehicle functions—assistance that the Pentagon Police ultimately provided when I arrived at work. These are tasks that should have been addressed at the time of pickup but were not. This experience could have been handled far more effectively, and this location has significant room for improvement. This has been the most disappointing experience I’ve had with Enterprise. I picked up the vehicle this morning and drove directly to work at the Pentagon. On my way home—only about twelve minutes into the drive—the fuel light came on. It is unacceptable and unprofessional to provide a rental vehicle with virtually no gas. This issue requires immediate attention and corrective action. Although Enterprise has reached out to me in an effort to resolve the matter, I am still experiencing issues with this rental. When leaving work yesterday, an oil‑change light/sensor came on. My concern is why the vehicle was not properly serviced before being rented out. There have been multiple issues with this rental, and I am struggling to understand how it passed inspection. Enterprise needs to improve the quality and readiness of the vehicles provided to customers. Despite the challenges I experienced with my most recent rental, I will continue to rent with Enterprise; however, I will return to the Saint Barnabas Road location in Maryland moving forward. I want to extend my sincere appreciation to Angel and Jenna for stepping in and resolving the situation promptly. I felt heard, understood, and genuinely supported, and I truly appreciate the way they took care of me.
• RC

  Ronald Coleman

  Jan 8, 2026
  5.0
  Great rental company!
• SJ

  Sinclair Jeo

  Jan 4, 2026
  5.0
  I have been very satisfied dealing with Entreprise ! Their staffs are so nice and understandable..Entreprise rent-a- car is my best one

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