Alamo Rent A Car

Reviews

• IR

  Ivelisse Rexach

  4 days ago
  5.0
  What a great experience! Vehicle selection was ample and Aramis was fantastic! 10/10 ⭐️
• LS

  Lindsley Silagi

  Nov 10, 2025
  5.0
  Just wanted to say thank you for a most pleasant renting experience last month. We checked in at the Bradley Field desk with Mo who was so helpful and efficient and pleasant. I recommend renting with Alamo to anyone needing a car at Bradley field. Talk to Mo. He is honest, helpful and a nice guy. He will match you with a great vehicle.
• RS

  Razor Sharp2

  Nov 2, 2025
  5.0
  Alamo is one of the best experiences I've had in a long time out of all the rental companies out there at the Bradley International Airport in Windsor locks Connecticut, from the car I've chosen in which it was a 2025 for mustang black on black.i was the very best ,especially the manger whom checked me out when returningthe car,he's the best,he was tall in nature maybe italian, but anyways he was the best,along with the staff that were out front desk,.this black gentleman with Dreads or braids help me out and gave me the most pleasant experience I've had with checking in.
• RF

  Rashid Farook

  Oct 31, 2025
  4.0
  Smooth check-in and return process for renting a car. The signs were clear from the airport or when driving in to return the car. Staff was very efficient and friendly. Will consider renting again from thisnlo
• SJ

  songyan jiang

  Oct 19, 2025
  1.0
  False $150 toll charges applied without verification 10 days after return!!! please write a 1-star review for Alamo Rent A Car at the Hartford airport: My reservation was from October 9th to 11th. I drove the car within CT to attend the family weekend at the Hotchkiss School. On October 18th, I received a receipt and a notification from my credit card that I was charged $150.9 for toll charges. I was very confused because I've been to Hotchkiss School many times and there are no tolls on the way from the airport. The person at the desk also confirmed when I was taking the car on Oct. 9th. And what toll charges add up to $150 in two days?! So I opened the receipt only to find that the tolls were all the way in Ohio. If any human being was even checking the record, they would see that I picked up and returned the car at the Hartford airport, and the mileage they recorded would not indicate that I drove all the way to Ohio from Connecticut, and back. But they didn't check. They didn't call me. They just charged my credit card. This is obviously a mistake. So I called Alamo's billing and customer service to explain what had happened, only to be kicked around. Right away they want to get rid of me by giving me a phone number to call to settle it with the toll charges myself. When I complained about having never given approval to the third party to charge my credit card, the rep CORRECTED me that all that is in the agreement!! I had to bring the issue to their escalated case office but only to be treated in the same way. My fight was that I signed up with Alamo, not a third party; and it wasn't even a mistake that I made. It was a mistake of theirs, and they need to own it and solve it for me. But I could not find a single person to speak on the phone to apologize for my poor experiences, acknowledge that THEY had made a mistake, and settle it with me. I would have been happy if their customer service rep had offered to call the other party for me with me on the phone to provide the information. I guess that will only happen in my dreams.

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