Hoffman Toyota

Reviews

• RO

  Richard Ortegon

  3 days ago
  5.0
  My wife and I (and our energetic 3yo) came by the Toyota showroom last week looking to test the 2026 BZ. The representative Derek was very helpful and did a great job answering our questions (even when our son was trying to throw a tantrum); he walked me through the car features on she showroom and during the test drive. I ultimately decided to get the car and feel that Derek and his team did a great job working with us through the paperwork and process, including the trade in. I’m really liking my Bz so far and just wanted to share our positive experience.
• SL

  Susan Lawlor

  5 days ago
  5.0
  Three years ago I walked into Hoffman Toyota in West Simsbury, CT and was fortunate to have Patrick Pantalone greet me and assist me in leasing a dependable vehicle. Patrick’s knowledge and professionalism were amazing. He was very honest and handled all aspects of my positive experience. I returned to the dealership today to look into a new lease and once again he helped me find the right vehicle at the right price. Within 2 hours I was driving off the lot with a brand new 2026 Toyota. Words cannot express how much I appreciate your dedication to Hoffman Toyota and to customers like me. Thank you Patrick and I hope to see you again in 3 years for my next lease.
• DH

  DJ Harris

  Mar 31, 2026
  5.0
  I had a great experience at Hoffman Toyota today. From start to finish, everything went incredibly smooth. I worked with Cam, who took great care of me throughout the process. Jamal in finance was very thorough, but also quick and organized, which made everything easy to understand and efficient. Dan, one of the sales managers, was also great to work with and made sure everything came together seamlessly. I also want to give a shoutout to TJ from service for connecting me with such a great team—really appreciate that. Overall, a very positive experience, and I definitely look forward to working with them again in the future. Highly recommend!
• CC

  Cristal

  Mar 25, 2026
  5.0
  I’ve had nothing but amazing experiences with this dealership! I’ve now purchased three cars from them (a mix of both leases and financing), and every single transaction has been smooth and stress-free.They truly take their time to understand your needs and work with you - never making you feel pressured. For my most recent purchase, Jose helped me in buying a brand new 2026 RAV4, and he was outstanding from start to finish. He walked me through every detail of the process, made sure I fully understood all my options and would update me on the transportation of the vehicle. The financial team also deserves a huge shoutout—they are just as impressive. They clearly explain everything and, most importantly, they don't pressure you into getting additional warranties or add-ons. I was very comfortable with them. Lastly, Luis, the regional manager, I have never met such a genuine car dealership manager who truly cares for his customers and will do anything to give you your dream car. Overall, I'd like to say "thank you" to the entire Hoffman Toyota dealership for going above and beyond!
• QB

  Querida Bonomo

  Mar 22, 2026
  1.0
  I had a very disappointing experience with this Toyota service department and would not recommend them based on my recent visits. I initially brought my vehicle in due to shaking, drivability concerns, and the need for an alignment. I specifically requested a full diagnostic, expecting a thorough evaluation of the vehicle. During that visit, basic related services such as tire balancing and rotation were not addressed, despite being directly connected to the issue I came in for. Instead, I was presented with multiple recommendations that felt unnecessary and not properly verified. I was quoted nearly $400 for rodent repellent tape under the hood, which seemed excessive. I was also advised to complete a coolant service, even though I had just had this done at Valvoline. When I questioned this, I was later told that the coolant had not actually been checked and that the recommendation was made based solely on mileage. That level of assumption without inspection is concerning. Within just 10 days, I had to return because the original issue was not resolved. At that time, I was told I needed tire balancing and rotation—services that should have been identified during the initial diagnostic and alignment. This raised concerns about the thoroughness of the first visit. Additionally, I was informed that I would need to pay for a second, more extensive diagnostic. Having already paid for a diagnostic that did not properly identify or resolve the issue, I found it unreasonable to be asked to pay again. I was also quoted $388 to replace a rearview mirror. I declined the service, purchased the part myself for approximately $90, and completed the replacement in under five minutes. This experience made me question the pricing structure and whether customers are being overcharged for relatively simple repairs. Overall, this experience felt more focused on upselling than providing careful, accurate service. I nearly paid for duplicate and unnecessary services due to a lack of proper inspection and communication. I expect a higher level of transparency, accountability, and attention to detail from a dealership service department.