Hoffman Toyota

Reviews

• CC

  Cassandra Chapados

  4 days ago
  2.0
  If you get a quote MAKE SURE IT IS EMAILED TO YOU AND CONFIRM BEFORE LETTING THEM TOUCH YOUR CAR. I was charged about $50 over a quoted price for service, and that would've been fine if the tech lead said that it was an incorrect price and left it at that. No, instead he started insulting me by lying and saying the cost was actually double and I had already received a "special discount" and patronizingly lying that transmission fluid was "really expensive" like I don't know what transmission fluid is or how much it costs. His manager tried to resolve the issue by throwing the call center team under the bus by calling them incompetent. He also said he "didn't know why" the tech lead would BS me by lying about a "special discount" that he confirmed was made up, and ultimately I never got a copy of the price I apparently signed for, since they waited till after they started work to review the costs and service. He said he'll give a 10% discount that ended up being just $10, and I just wanted to get out of there and get on with my day. I left it be until one of these people called me and offered a $50 discount on an oil change. Why on earth would you call me back with another BS "discount". You might as well just call me an idiot then hang up. The only reason I came here was because I'm a first time customer and I wanted them to have toyota transmission fluid at the ready without waiting on an order. I'm used to the upsell, but this was all so unnecessary and insulting.
• GN

  G Noc

  5 days ago
  1.0
  If you are looking for shady car salesman Hoffman is your place to go! After I was screwed over by Hoffman Nissan I decided to go tomorrow Hoffman Toyota for a Highlander incentive I saw online. I was told the price would be a certain amount as advertised so I put down a deposit when I left the price magically jumped to an additional 300$ per month! I was refunded my deposit and it was not as easy as it should have been. The car salesman said” I know you’re not from around here” as if coming from Bristol was so low class in comparison to Avon.
• JS

  Jeff Shweky

  Mar 3, 2026
  5.0
  First Class sales and service. Extremely happy with purchase and explanation of all options on car. Recommend Patrick. Will definitely be back soon for my wife's car.
• II

  isabella

  Feb 21, 2026
  5.0
  I recently had the pleasure of purchasing my first car at Hoffman Toyota. My car salesman, Jose took the time and efforts to ensure I had a pleasant experience. Jose, while juggling multiple clients at once, made sure I felt noticed and appreciated at all times. Since it was my first time, whenever I felt unsure or confused, he addressed my concerns with care and in an understanding manner. This will not be my last time being a customer of Hoffman Toyota. Thank you, Jose!
• MS

  Monica S

  Feb 7, 2026
  5.0
  I recently had the pleasure of working with Jose, Manager Luis, and Jamal at Toyota of Simsbury, Connecticut, and I couldn’t be more impressed with the level of service I received. From start to finish, the entire process was smooth, professional, and incredibly efficient. Jose was an absolute pleasure to work with. He listened to my needs, provided detailed information, and was patient in answering all my questions. He made sure I understood all the options available and helped me find the perfect car that fit my lifestyle and budget. Manager Luis went above and beyond to ensure that I got the best deal. He was transparent, friendly, and clearly dedicated to customer satisfaction. He made sure the numbers worked out in my favor, and I felt confident in my decision to go with Toyota of Simsbury. Jamal was also instrumental in finalizing everything. His professionalism and attention to detail ensured that the entire paperwork process was seamless and quick. It was clear that he genuinely cares about making the experience as easy and stress-free as possible for customers. Thanks to their combined efforts, I walked away with an amazing car lease and a feeling of trust in this dealership. If you’re in the market for a car, I highly recommend working with this fantastic team! They make the car-buying experience truly exceptional.