Hoffman Toyota

4.7
2206 reviews

About

Toyota DealerCar DealerTruck DealerUsed Car DealerUsed Truck DealerCar Leasing ServiceCar Finance and Loan Company
Visit Hoffman Toyota to find the right new or used Toyota at the right price. Our Toyota dealership in West Simsbury, CT, provides expert Toyota financing and Toyota service you can trust. Contact us today!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Accepts checksAvailable

Location

Hoffman Toyota
36 Albany Turnpike, West Simsbury, CT
06092, United States

Hours

Reviews

4.7
2,206 reviews
5 stars
1,923
4 stars
117
3 stars
33
2 stars
30
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and attentive throughout the car buying process.

Sales Experience

Several reviews highlighted smooth and stress-free sales experiences, particularly with salespeople like Julie, Patrick, and Jose.

Transparency Issues

Some customers reported issues with pricing transparency and miscommunication regarding fees and vehicle conditions.

Mixed Reviews

While many had positive experiences, a few customers expressed dissatisfaction with unprofessional behavior from certain staff members.

Overall Satisfaction

Overall, the dealership received a mix of positive feedback, with many recommending it for future purchases despite some negative experiences.
  • DD
    David Diviney
    4 days ago
    5.0
    I have purchased 3 cars from Jose ( Rabbit), great guy. I needed some simple help with a repair I was doing at home. I called him and he referred me to Lindsey in the collision center. I went there and asked for help. She took a quick look and grabbed a tech. He fixed my issue in 15 seconds and I was on my way. 2 minutes all in. Great customer experience. Very happy with sales and collision taking the time to help me. Thanks Rabbit, Lindsey and tech ( didn’t get his name he was so speedy)!
  • LH
    Lisa Harrison
    Dec 31, 2025
    5.0
    Such a pleasant experience leasing a car here. Our salesman, Leslie, was outstanding, from start to finish. We never felt pressured or rushed as you sometimes do at dealerships. Due to low inventory, we were going to “settle” for a certain color vehicle, when at the last minute, Leslie was able to surprise us with the color we preferred! It made us so happy.
  • SC
    Steven Collins
    Dec 30, 2025
    1.0
    I spoke w Wendy initially about a leftover 2025 Tundra TRD Pro that was listed for just over $74k, put a deposit down of $1,000 and dealt with Patrick following said deposit. I picked up the truck the following weekend, I live in NJ, so I had to take a bus out there to do so. On the way there that morning, I received word that a family member had passed, once I got there, I just wanted to complete the sale and leave. I questioned more than once why my deposit wasn’t documented or credited and was basically blown off. After the dust had settled (settled family affairs), I realized that Patrick Pantalone and David Delorenzo had added an additional $3,000 to the sale price without ever having documenting or explaining it in ANY of the paperwork at all. It’s my fault for trusting people to not be predatory scumbags and this was an expensive lesson. Stay FAR, FAR away from the slime that works at this dealership, I’d imagine that this is common practice across the board at all Hoffman dealerships or they wouldn’t be so bold and unapologetic in their dealings with customers.
  • DG
    Dom Giglio
    Dec 30, 2025
    5.0
    Leasing my 2026 Toyota Tacoma with Dave Biolo was easily one of the smoothest and most straightforward car buying experiences I ever had from the moment I walked in,Dave was attentive knowledgeable, and genuinely focused on helping me find the right truck not just making a sale. He took the time to walk me through all the features of the new Tacoma answered every question with patience and made sure I understood all my leasing options without any pressure. What really stood out was how transparent and honest he was throughout the entire process. I never felt rushed, and he made sure I was comfortable with every step before moving forward. By the time I drove off the lot, I felt confident in my decision and extremely satisfied with the deal I received. If you’re considering a Toyota and wants someone who truly cares about your experience I highly recommend working with Dave Biolo.
  • AM
    Alok M
    Dec 22, 2025
    2.0
    I wanted to write a good review because my previous experiences with Other Hoffman Store have been good, which is why this visit was disappointing. We went in to look at a truck after seeing a clearly advertised national offer (01/05/26 – $249/month for 39 months with $3,999 due at signing). However, when we met with David, the numbers presented to us were significantly higher (around 40% more) than the advertised offer for same Model. What was more concerning was that no clear explanation was provided for the difference, and the overall attitude felt very much like “my way or the highway.” There was no effort to walk us through the pricing, discuss options, or help us understand why the offer didn’t apply in our case. This experience made us realize how one interaction with a single employee can negatively impact the perception of an otherwise reputable dealership. Transparency and customer communication matter, especially when advertised offers don’t align with in-store pricing. I’m sharing this feedback in the hope that it helps Hoffman Toyota maintain the positive reputation we’ve experienced in the past and encourages more customer-focused communication going forward.

Frequently Asked Questions About Hoffman Toyota

What types of vehicles can I find at Hoffman Toyota?

Hoffman Toyota offers a range of new and used Toyota cars, trucks, and SUVs for sale.

What are the dealership's operating hours?

Hoffman Toyota is open Monday to Thursday from 8:30 AM to 7:00 PM, Friday from 8:30 AM to 6:00 PM, Saturday from 8:30 AM to 5:00 PM, and closed on Sundays.