Enterprise Rent-A-Car

4.1
261 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in West Haven, CT? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Haven location today.

Location

Enterprise Rent-A-Car
835 Boston Post Rd, West Haven, CT
06516, United States

Hours

Reviews

4.1
261 reviews
5 stars
172
4 stars
32
3 stars
12
2 stars
6
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Steve and Kylie.

Reservation Issues

Several reviews mentioned problems with reservations, including cars not being available despite confirmations and poor communication regarding availability.

Cleanliness Concerns

Multiple customers expressed dissatisfaction with the cleanliness of the vehicles, noting issues such as unclean interiors and lingering odors.

Mixed Experiences

While some customers had excellent experiences, others reported significant frustrations with service quality and management, indicating inconsistency in customer satisfaction.
  • VS
    Vanessa Smith
    4 days ago
    5.0
    Excellent service!
  • SI
    Samantha Ives
    Dec 6, 2025
    4.0
    Staff was friendly and set up services for us quickly. The only downside was having to get air in the tires shortly after renting, but it was fine!
  • FF
    F F
    Nov 17, 2025
    1.0
    Dear Enterprise Team, I’m writing to bring to your attention a concerning experience I had when returning my rental car. The staff member claimed the car smelled like marijuana, which was completely untrue, and initially tried to charge me a $250 cleaning fee. When I refused, he dropped it to $30 for a wash, and then said he would “pretend” there was no smell at all. This behavior made me feel like he was running some sort of scam to get extra money out of customers, and that really bothered me. It’s not just about the false accusation, but also the attempt to overcharge me unfairly. I’d appreciate it if the person in charge could look into this so that other customers don’t have to deal with a similar situation. Thank you for your attention.
  • CC
    Chris
    Oct 28, 2025
    5.0
    Always good service and reliable cars with fair prices no matter the location, I leave knowing I made a good decision to deal with Enterprise.
  • MJ
    marvin jonathan
    Oct 11, 2025
    5.0
    I love renting vehicles here .... always amplifying positive experience. Way to go !

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in West Haven, CT?

Enterprise Rent-A-Car in West Haven offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

What are the operating hours for Enterprise Rent-A-Car West Haven?

Enterprise Rent-A-Car West Haven is open Monday to Friday from 8:00 AM to 6:00 PM and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.