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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(262 reviews)

Business Details

835 Boston Post Rd, West Haven, CT
06516, United States
(203) 931-4090

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in West Haven, CT? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Haven location today.

Location

Enterprise Rent-A-Car
835 Boston Post Rd, West Haven, CT
06516, United States

Hours

Reviews

4.1
262 reviews
5 stars
172
4 stars
32
3 stars
12
2 stars
6
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly mentioning individuals like Steve and Kylie for their excellent service.

Reservation Issues

Several reviews highlighted problems with reservations, including cars not being available despite confirmations and issues with overcharging.

Cleanliness Concerns

Multiple customers expressed dissatisfaction with the cleanliness of the vehicles, noting issues such as unclean interiors and odors.

Mixed Experiences

While some customers had positive experiences, others reported significant frustrations with service quality and management, indicating inconsistency in customer satisfaction.
  • MY
    Muhammed Yilmaz
    Jan 30, 2026
    1.0
    workers weren’t the problem,enterprise itself is a terrible company
  • PL
    Pamela R. Lopes
    Jan 16, 2026
    5.0
    I like the fact that Enterprise will pick you up. The rental process was very easy.
  • VS
    Vanessa Smith
    Jan 8, 2026
    5.0
    Excellent service!
  • SI
    Samantha Ives
    Dec 6, 2025
    4.0
    Staff was friendly and set up services for us quickly. The only downside was having to get air in the tires shortly after renting, but it was fine!
  • FF
    F F
    Nov 17, 2025
    1.0
    Dear Enterprise Team, I’m writing to bring to your attention a concerning experience I had when returning my rental car. The staff member claimed the car smelled like marijuana, which was completely untrue, and initially tried to charge me a $250 cleaning fee. When I refused, he dropped it to $30 for a wash, and then said he would “pretend” there was no smell at all. This behavior made me feel like he was running some sort of scam to get extra money out of customers, and that really bothered me. It’s not just about the false accusation, but also the attempt to overcharge me unfairly. I’d appreciate it if the person in charge could look into this so that other customers don’t have to deal with a similar situation. Thank you for your attention.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in West Haven, CT?

Enterprise Rent-A-Car in West Haven offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

What are the operating hours for Enterprise Rent-A-Car West Haven?

Enterprise Rent-A-Car West Haven is open Monday to Friday from 8:00 AM to 6:00 PM and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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