Valvoline Instant Oil Change

Reviews

• KM

  Keonna Mathis

  Feb 27, 2026
  5.0
  Always come here. Great customer service. Even took me in when I arrived 2 minutes before they closed.
• DR

  Danny Rivera

  Feb 21, 2026
  1.0
  First and last time I go to this Valvoline. My service took an hour. Several employees just stood around during the duration of my visit. They wear their safety glasses below their nose ( I kid you not) Didn’t check lights and wipers but tried to upsell coolant.
• MG

  Maribel Garcia

  Feb 7, 2026
  1.0
  I had an extremely disappointing and concerning experience at Valvoline in West Hartford, CT. This location uses fear-based sales tactics and aggressive upselling rather than focusing on honest, necessary vehicle maintenance. I came in expecting a routine oil change, based on many positive experiences with Valvoline in California. Instead, I was immediately pressured into a CVT fluid change, which was presented as urgent and critical without clear or objective justification. I agreed because it seemed very concerning. While my window was down during the service, I could hear employees discussing the additional services being sold. When my CVT fluid change was mentioned, multiple employees cheered. This was deeply unprofessional and made it clear that sales and commissions were being prioritized over customer trust and transparency. Afterward, I was shown the underside of my oil cap and told that a yellowish buildup indicated sludge forming in my engine and that serious damage could occur if I did not immediately agree to further services, such as an engine flush or very frequent oil changes. After doing my own research and talking with a family member who works in automotive repair, I learned that this buildup is normal in cold climates, especially for vehicles driven short distances that do not fully warm up. It is condensation, not engine sludge, and does not indicate an urgent or dangerous condition. This location misrepresented normal vehicle conditions and used alarming language to pressure me into unnecessary services. I no longer trust their recommendations and will not return. I strongly advise others to seek service elsewhere if they value honesty and transparency.
• MC

  Milner Pest Control

  Feb 5, 2026
  5.0
  Excellent services, fast and professional. I am a customer for life. Steve
• PI

  Peter Imperiale

  Jan 29, 2026
  1.0
  I went on the website and selected Email for the coupon the guy said I couldn't use it because there was no bar code ? He helped me get 10$ off wich was helpful. But they wouldn't rotate my tires they said because it was wet but proceeded to try and upsell me a coolant flush and a air filter that I didn't need! Twice I asked to have air put in my tires he said they did it when they did not I asked again and he had the other mechanic do it and to top it all off the same guy came and showed me my oil lipstick a quart overfull like really!

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