Goodyear Auto Service

4.5
351 reviews
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Business Details

1009 New Britain Avenue, WEST HARTFORD, CT
06110-2238, United States
(860) 953-5243
https://www.goodyearautoservice.com/en-US/shop/CT/West-Hartford/000900338-06110-2238
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About

Auto Repair ShopTire Shop
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.

Details

  • DebitAvailable
  • Cash onlyNot available
  • RestroomAvailable
  • Wheelchair accessible entranceAvailable

Location

Goodyear Auto Service
1009 New Britain Avenue, WEST HARTFORD, CT
06110-2238, United States

Hours

Reviews

4.5
351 reviews
5 stars
296
4 stars
13
3 stars
8
2 stars
6
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and going above and beyond to assist with car issues.

Professionalism

Reviews highlighted the professionalism of the management and staff, particularly Harold and Rick, who were noted for their expertise and respectful treatment of customers.

Service Quality

Overall, customers reported high satisfaction with the quality of service, including timely repairs and thorough explanations of work done.

Pricing Concerns

Some customers expressed concerns about pricing, mentioning that services felt overpriced or that they experienced upselling tactics.

Mixed Experiences

While many reviews were positive, a few customers reported negative experiences, particularly regarding appointment management and perceived dishonesty.
  • RG
    Roy Gronholm
    Oct 28, 2025
    5.0
    Great group of people! Very honest and knowledgeable and explain in detail what your vehicle needs. I make the extra trip from the shoreline to get the great service.
  • MW
    matthew wilmes
    Oct 7, 2025
    5.0
    Had a screw in tire. Had to travel next day and tried a few places with not the most friendly customer service. The gentlemen here was quick to offer help and got car in as soon a possible. Customer service still counts
  • JN
    Jody Nace
    Sep 28, 2025
    5.0
    We were traveling and these kind people helped us troubleshoot a problem. We were having with our tire and did it for free. They also gave us tips on where to get a room for the night! They were great!
  • SC
    Stuart Cohen
    Sep 23, 2025
    5.0
    This location is staffed with the not just the nicest people, they are staffed with people who know and care about both their customers and their cars. From the moment you walk in to the moment you leave, you get the feeling the problem is over. You know what, it is! The young man Matt behind the counter, knows what he is doing, makes sure the end user understands the repair and goes further checking the rest of the car out. These folks left me with the feeling that as soon as I walked in, game over. Sports Car and Luxury car blues are a real thing, that is until you walk in and talk to the team. Katie the General Manager has built a team second to none.
  • GS
    Gerald Smith Sr.
    Aug 25, 2025
    5.0
    Lady Z is very polite understanding patient very friendly and knowledgeable. OUTSTANDING PROFESSIONAL. Pastor Harold she is a winner,Take care of her. Rev Gerald Smith Sr
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Frequently Asked Questions About Goodyear Auto Service

What types of services does Goodyear Auto Service provide?

Goodyear Auto Service offers full-service tire and automotive repair services, including oil changes and mechanical repairs.

What are the operating hours of Goodyear Auto Service?

Goodyear Auto Service is open Monday through Saturday from 7:30 AM to 6:30 PM, and Sunday from 8:00 AM to 5:00 PM.