Business Details
About
Car Rental AgencyVan Rental
Need a rental car in West Hartford, CT? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Hartford location today.
Location
Hours
Reviews
4.2
525 reviews
5 stars
356
4 stars
78
3 stars
13
2 stars
17
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Mike, DeeDee, and Keanu.
Reservation Issues
Several reviews highlighted problems with vehicle availability, including instances where customers arrived to find no car ready despite having a reservation.
Vehicle Condition
Feedback indicated mixed experiences regarding vehicle cleanliness and maintenance, with some customers receiving dirty or poorly maintained cars.
Pricing Transparency
Customers expressed concerns about unclear pricing and unexpected charges, suggesting a need for better communication regarding fees.
Overall Experience
While many customers reported positive experiences, there were notable complaints about service inconsistencies and inventory issues that affected satisfaction.
- KKKL1 day ago5.0Anytime I’m in a pinch for a last minute or one way rental, I call the West Hartford location. I needed a large SUV quickly and Deedee assured me that they’ll get one by the time I get there, and they did! Mike, Deedee and the team always come through for me. They really do have the best customer service there. Thank you!
- JPJeanette Perez3 days ago5.0The staff and service at Enterprise never disappoint. I always rent from them and have never had a bad experience. The West Hartford staff are great!
- DSDavid SmallNov 6, 20255.0Prompt, friendly service, clean up to date vehicle, ease of booking, pickup and drop off. The Enterprise team was great,!
- SGSerxhio GugoNov 5, 20255.0This was probably the most pleasant experience I had in renting a car ever. I had to rent out a car for over a month while my car was in the shop. I constantly had to extend my rental because I didn't know when my car was going to be ready. All I had to do to extend was simply text them. I worked with Heather and Nick and they were very responsive and made things so easy, they were truly amazing! Highly recommend!
- JSJeffrey StuartOct 27, 20254.0From the moment I walked in and tapped my fingers on the counter, I could tell this Enterprise Rent-A-Car business was on point. Within less than a minute with the room full of other customers, a young lady stepped right up to me and asked me how she could help. I told her I was renting a car for the first time, so she took me through the whole process like a true professional. By the time I walked out with a key to the rental we were on a first-name basis. My customer service reps name is Deedee, and I feel like we became friends during that transaction. I had a great experience that week, driving a newer car, and when I came back, DeeDee jumped right up out of her seat again even though she was off hours. She gave me a nice little discount after returning the car a little early and I thanked the whole crewfor their service. The whole experience was positive. My favorite driver Dale made my day at the end, all the way to the moment I was dropped off at my own vehicle 3 days later. There should be no question who the best car rental agency is in greater Hartford. ENTERPRISE! You can't miss it ~ on the right hand side of Park Rd, West Hartford, just up the street from the Hartford line.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in West Hartford, CT?
Enterprise Rent-A-Car in West Hartford offers a wide range of vehicles including cars, vans, and luxury cars to suit your needs.
What are the operating hours of Enterprise Rent-A-Car in West Hartford?
The location is open Monday through Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Where is the Enterprise Rent-A-Car office located in West Hartford?
It is located at 160 Park Road, West Hartford, CT 06119.
How can I reserve a rental car at Enterprise Rent-A-Car in West Hartford?
You can reserve a rental car online through their website or by calling their local phone number at +1 860-232-6665.
What payment methods does Enterprise Rent-A-Car in West Hartford accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa for payments.
Does Enterprise Rent-A-Car offer any special discounts or programs?
Yes, they offer discounts for active military personnel.
What languages are supported at Enterprise Rent-A-Car in West Hartford?
Services are provided in English at this location.
What nearby places can I visit when renting a car from Enterprise Rent-A-Car in West Hartford?
After renting a car, you can visit nearby spots such as River Bend Bookshop, Oggi Salon & Spa, and Zaytoon’s Bistro for dining or shopping experiences.
Are there any nearby restaurants close to Enterprise Rent-A-Car in West Hartford?
Yes, there are several nearby restaurants including Zaytoon’s Bistro (Mediterranean), Los Adobes (Mexican), and Plan B West Hartford (American cuisine).
How can nearby transit and stores like Cumberland Farms help when using Enterprise Rent-A-Car in West Hartford?
Nearby convenience stores like Cumberland Farms and gas stations such as CITGO can assist you in preparing for your trip by refueling and picking up travel essentials before you head out with your rental car.