Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 443 New Park Ave in West Hartford offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.0
335 reviews
5 stars
187
4 stars
60
3 stars
39
2 stars
12
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly highlighting individuals like Moose, Muse, and Pedro for their exceptional service.
Product Availability
Some customers expressed frustration with product availability and incorrect orders, indicating issues with stock and online order accuracy.
Staff Knowledge
While several reviews noted knowledgeable staff, there were also complaints about unhelpful employees and a lack of product knowledge in some cases.
Store Experience
The store was generally described as clean and well-stocked, but some customers reported long wait times and chaotic service during busy periods.
Return Policy
Numerous customers were dissatisfied with the return policy, particularly regarding opened items and warranty claims, leading to frustration and negative experiences.
- BFBrandon FioreNov 9, 20255.0Great customer service, thank you Jashira and Pedro for your help and kindness
- MMMelvin MunizSep 28, 20255.0Had the part I needed, no one else had it
- SSSebastian SantiagoAug 23, 20251.0Employees not willing to help. You ask a question and the gentleman couldn’t even get out of the register and help. Then when I was about to leave he was hidden using the phone.
- KCKen CamronAug 19, 20255.0Had a very helpful experience when i walked in the store. Kailish R. and Pedro helped me I appreciate the customer service.
- FCFrank CJul 16, 20255.0All of the staff on the afternoon of 7/16/25 were very helpful and knowledgeable.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What are the hours of operation for Advance Auto Parts in West Hartford?
Advance Auto Parts in West Hartford is open Monday to Saturday from 7:30 AM to 8:00 PM, and on Sunday from 9:00 AM to 8:00 PM.
Does Advance Auto Parts offer battery installation services?
Yes, Advance Auto Parts offers free battery installation with purchase at most locations, including the West Hartford store. They also provide free battery testing and recycling.
Can I recycle my used motor oil at Advance Auto Parts?
Yes, you can recycle your used motor oil at Advance Auto Parts. Exclusions may apply.
Does this store provide curbside pickup?
Yes, Advance Auto Parts in West Hartford offers curbside pickup service for customer convenience.
What brands of auto parts does this Advance Auto Parts location carry?
This location carries brands including DieHard, FRAM, Carquest, Trico, Valvoline, and Bosch.
What payment methods are accepted at Advance Auto Parts?
Advance Auto Parts accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Advance Auto Parts West Hartford install windshield wipers?
Yes, Advance Auto Parts offers free windshield wiper installation with purchase at this location. Exclusions may apply.
What should I do if I want to buy auto parts online and pick them up quickly?
You can buy online and pick up your order in-store at Advance Auto Parts within 30 minutes, using their online shopping feature.
What nearby food options are available for customers visiting Advance Auto Parts?
Customers can visit nearby eateries such as Dunkin', Subway, Jackie Chen Kitchen, and Dino's Pizza, which are conveniently close for a quick meal or coffee before or after shopping.
Are there nearby gas stations around Advance Auto Parts in West Hartford?
Yes, there are several nearby Shell gas stations, which provide fuel and convenience store services, making it easy for customers to refuel their vehicles after purchasing parts or services.
How can nearby UPS Access Point locations be useful when visiting Advance Auto Parts?
Nearby UPS Access Point locations offer convenient shipping and delivery services, so customers can easily send or receive packages while visiting the area or completing their auto parts shopping at Advance Auto Parts.