Dawley Collision & Custom believes that the best path to continued growth and success lies in exceeding customer expectations. We are committed to continual improvement in all aspects of our business and intend to remain an industry leader providing high quality repairs and working with the insurance industry for the complete satisfaction of our mutual customer.
Dawley did wonderful work on my Jaguar F-Pace. We're very perfessional and forthright with information during my repair.
AA
Al Aksterowicz
Sep 13, 2025
5.0
Great body shop!!
Very professional and know what they are doing
PW
Pamela Waryas
Jul 10, 2018
5.0
Could not be happier with repair work to our car. Our car came back to us perfectly repaired, cleaned inside and out. Looked great! People there were pleasant, helpful and professional. Work done when promised. Highly recommend them!!
DH
D H
Jan 26, 2018
5.0
They were amazing ! My Dodge Charger is my baby, she was attacked by a deer one early morning and it was a mess (the deer survived). I was devastated, first accident I ever had, I was very worried about the process to get the damage repaired. Dawley’s to the rescue ! I just can’t say enough good things about their communication, the unbelievable quality of their work and how incredibly pleasant they are. They handled every aspect of the repair, dealing with my insurance company and the rental car company. They kept me constantly informed and updated about every detail. I have recommended them to several people already and will continue to do so. They are a first class operation and I could not be happier with the results! I will never go anywhere else.
LL
Laurie LaBossiere
May 23, 2017
5.0
Amazing customer service, quality work, and a friendly gave each time I walked in. They kept us informed throughout the repair process. Couldn't be happier with the repair work or the customer service.
Frequently Asked Questions About Dawley Collision & Custom
Where is Dawley Collision & Custom located?
Dawley Collision & Custom is located at 18 Industrial Drive, Waterford, CT 06385, US.
What are the business hours of Dawley Collision & Custom?
Dawley Collision & Custom is open Monday through Thursday from 8:00 AM to 4:30 PM and closed on Fridays, Saturdays, and Sundays.
What services does Dawley Collision & Custom offer?
Dawley Collision & Custom specializes in auto body repair and auto customization services.
Which payment options are accepted at Dawley Collision & Custom?
Dawley Collision & Custom accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
How can I contact Dawley Collision & Custom?
You can contact Dawley Collision & Custom by phone at +1 860-443-1291 or via email at jillian.dawley@gmail.com. Their contact page is available at http://dawleycollision.com/contact_us.php.
What should I know about Dawley Collision & Custom's approach to customer satisfaction?
Dawley Collision & Custom is committed to exceeding customer expectations and continuous improvement to remain an industry leader in high-quality repairs and insurance collaboration for customer satisfaction.
Which nearby home improvement stores can I visit when at Dawley Collision & Custom?
Nearby home improvement stores include Salem Stone Design and Harvey Industries, both offering building supplies and contractor services conveniently located near Dawley Collision & Custom.
Are there any nearby entertainment options near Dawley Collision & Custom?
Yes, customers can visit Laser Tag LIVE - The Tactical Experience and BLAST, both offering laser tag activities, or check out the New London-Waterford Speedbowl race track for some thrilling events.
Is there a nearby credit union for convenient banking while at Dawley Collision & Custom?
Charter Oak Federal Credit Union is located nearby, providing banking and ATM services for your convenience during your visit.
What nearby services are available if I need truck rentals when visiting Dawley Collision & Custom?
U-Haul Neighborhood Dealer, offering truck rentals and automotive services, is located near Dawley Collision & Custom and can assist with your transportation needs.