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Here at Hoffman BMW of Waterbury, located in Waterbury, CT, we are dedicated to making your purchasing experience both professional and transparent. With 4.7 stars on Google, we’re highly recommended by our customers. Come visit us on Straits Tpke in Watertown and shop our extensive inventory of new and pre-owned vehicles, where you’re sure to find the perfect BMW X5, M3 or X3 to meet your needs. Our fully staffed service department, including highly trained BMW Master Techs, are here for you after you drive off the lot to handle any maintenance or repairs you may need.
Many customers praised the staff for being friendly, knowledgeable, and attentive throughout the buying process.
Sales Experience
Several reviews highlighted a smooth and stress-free car buying experience, with specific salespeople receiving commendations for their professionalism and lack of pressure.
Transparency Issues
Some customers reported concerns about transparency regarding warranties and additional fees, leading to feelings of being misled.
Mixed Experiences
While many had positive experiences, a few customers expressed dissatisfaction with specific staff interactions and the handling of their concerns.
Follow-Up Service
Customers appreciated the follow-up and support provided after the sale, indicating a commitment to customer satisfaction.
AM
Adrian Minervini
6 days ago
1.0
Ondre was not helpful at all. I went with family to help them make sure they weren't taken advantage of during the buying process. After putting some money down as a deposit towards the vehicle we were strong armed into taking the car on paper plates which are now illegal (with no real plates in sight). To top that off, our insurance told us our RTA form is expired and the car no longer insured because of that. So we have a glorified paperweight because ONDRE wasn't able to do his job at a professional level. If you're looking to buy a BMW, find another dealership. This place won't respect your time, your money, or your worth. Send us our plates and registration.
This review is for other customers to consider before giving you business. 0/10
JJ
Jasmin
Dec 1, 2025
1.0
I’m extremely disappointed with this dealership. I paid $2,100 for a warranty, and I was never told that the car was too old to qualify for a comprehensive warranty. They sold it to me as if it would cover the major components I needed, but it turns out the warranty only covers the motor and transmission.
When my ball joints failed, I found out the hard way that they weren’t covered at all. If the dealership had been honest from the beginning, I would’ve made a different decision. Instead, they let me pay thousands of dollars for a warranty that barely covers anything.
This feels misleading and dishonest. I would not recommend this dealership to anyone. Be careful and make sure they’re actually telling you what you’re paying for—because they definitely didn’t with me.
IN
Ibrahim Nizamuddin
Nov 30, 2025
5.0
I recently bought a 2023 BMW M5 from BMW of Waterbury, and my experience was great because of my client advisor, Matt Louis. From the moment I walked in, Matt made the whole process easy and stress-free.
He really took the time to work with me, went over every detail, and made sure I was comfortable with everything before moving forward. His personality, patience, and genuine effort to help made a huge difference in this purchase.
If you’re thinking about getting a BMW, definitely ask for Matt Louis — he’s the reason my experience was as smooth and enjoyable as it was.
CM
Chris M
Nov 30, 2025
5.0
I had a great experience at BMW of Waterbury. Everyone I interacted with was genuinely friendly, and the service team made the whole process quick and smooth. They were fast, thorough, and kept me informed the entire time. It’s nice to see a dealership that actually values good customer service. I’ll definitely be coming back.
AS
Alyssa Sarracco
Nov 18, 2025
5.0
I had an amazing experience working with Dennis at BMW of Waterbury. From the very beginning, he made the entire process smooth, stress-free, and genuinely enjoyable. He took the time to understand exactly what I was looking for and went above and beyond to help me find the perfect car.
Dennis was knowledgeable, patient, and incredibly easy to work with. He answered all of my questions, never made me feel rushed, and was transparent and honest throughout the entire process. You can tell he truly cares about his customers and wants them to be happy with their purchase — and I’m so grateful for that.
I couldn’t have asked for a better experience. If you’re looking for someone trustworthy, professional, and genuinely helpful, ask for Dennis. He made getting my dream car possible, and I can’t recommend him enough!
BMW of Waterbury is located at 133 Schraffts Drive, Waterbury, CT 06705, US.
What are the business hours of BMW of Waterbury?
The dealership is open Monday through Thursday from 8:30 AM to 7:00 PM, Friday from 8:30 AM to 6:00 PM, Saturday from 8:30 AM to 5:00 PM, and closed on Sundays.
What types of vehicles and services does BMW of Waterbury offer?
BMW of Waterbury offers an extensive inventory of new and pre-owned BMW vehicles such as the X5, M3, and X3, along with a fully staffed service department with BMW Master Technicians for maintenance and repairs.
How can I contact BMW of Waterbury?
You can reach BMW of Waterbury by phone at +1 860-274-7515 or visit their website at https://www.bmwofwaterbury.com.
Does BMW of Waterbury offer car leasing and financing services?
Yes, BMW of Waterbury provides car leasing services and offers car finance and loan options to assist with your purchase.
What is the customer rating of BMW of Waterbury?
BMW of Waterbury has a 4.7-star rating on Google, reflecting high customer satisfaction.
Are there nearby insurance agencies where I can get vehicle insurance after purchasing from BMW of Waterbury?
Yes, nearby insurance agencies include Nationwide Mutual Insurance Company, World Insurance Associates LLC, and CDR Insurance, which can assist with auto insurance needs.
What nearby accommodations are available if I am visiting BMW of Waterbury from out of town?
Nearby accommodations include the Super 8 Motel and Quality Inn, providing convenient lodging options close to BMW of Waterbury.
Are there any nearby dining options near BMW of Waterbury?
Yes, you can visit nearby eateries such as Santopietro Deli, La pampara bar, and Nino's Trattoria for meals before or after your visit.
What other automotive-related services are near BMW of Waterbury?
Nearby automotive services include Reidville Used Auto Parts for parts and BMW of Waterbury's own brake service and repair center to assist with vehicle maintenance.