Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Lakewood Drive in Waterbury, CT is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Waterbury, CT or call us at (203) 573-1333.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
3.8
455 reviews
5 stars
232
4 stars
81
3 stars
46
2 stars
22
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being unhelpful, rude, or inattentive.
Staff Knowledge
While some employees were praised for their knowledge and helpfulness, many customers reported a lack of product knowledge among staff.
Wait Times
Customers frequently complained about long wait times and slow service, often citing a lack of urgency from employees.
Inventory Issues
Several reviews mentioned problems with inventory accuracy, including items being out of stock or not available despite being listed.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific employees who provided excellent service.
- AMAnmarie MichaelsDec 4, 20251.0Called to politely ask if I can make an appointment to get my battery installed. Immediately was stopped with “girrrrllll whatchu mean appointment”. Who was that directed to? Learn how to speak to your customers. The question of having an appointment was asked because of the lack of timely service at this location.
- MMMichelle MPNov 23, 20251.0Spent 25min, with one of the slowest customer service agents I've ever encountered. Instead of focusing and getting the 3 items that we discussed from the back, he goes and answers the phone, spent about 5min with them, while I'm just standing there waiting for him to get my parts so I can make it on time to my mechanic. Then midway of taking care of my transaction he again leaves me there to help a customer on the floor. There was no line when walked in, by the time I walked out it was to the door. The guy behind the register wasn't there alone, there was another guy there that was just as slow. I don't recommend this auto-zone for quick and attentive service.
- TMTayah “Tash” MonaeNov 21, 20251.0Very unprofessional staff I stood in line for 10 minutes before either of the two cashier that were in a conversation about hanging out decided to say “can I help you”. This is not good for business at all and I won’t be back.
- LALuis Molina AtienciaNov 4, 20251.0Tienen los repuestos pero no les da la gana de buscarlos
- CJChristian De JesusOct 15, 20251.0Atienden llamada muy mal
Frequently Asked Questions About AutoZone Auto Parts
What are the regular opening hours of AutoZone Auto Parts in Waterbury, CT?
AutoZone Auto Parts in Waterbury, CT is open Monday through Friday from 7:30 AM to 9:00 PM, Saturdays from 7:30 AM to 8:00 PM, and Sundays from 8:00 AM to 8:00 PM.
Does AutoZone Auto Parts offer in-store pickup and home delivery services?
Yes, AutoZone Auto Parts provides in-store pickup, curbside pickup, and same-day delivery services to customers.
What types of auto parts and brands are available at this AutoZone location?
This location offers auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts from brands like Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Waterbury, CT for customer service?
You can contact AutoZone Auto Parts at (203) 573-1333 or email customer.service@autozone.com for customer support.
Where is AutoZone Auto Parts located in Waterbury, CT?
AutoZone Auto Parts is located at 850 Lakewood Rd, Waterbury, CT 06704, USA.
What are some nearby dining options to AutoZone Auto Parts on Lakewood Road?
Nearby dining options include Wasabi Sushi and Hibachi Steak House, Hana Japanese Steakhouse, Mi Lupita Bakery & Restaurant, Red Corner Asian Bistro, Kumo Japanese Cuisine, Burger Builders, and The Clam Digger seafood restaurant.
Are there any nearby post offices close to AutoZone Auto Parts in Waterbury?
Yes, there are multiple nearby post offices including United States Postal Service, US Post Office, and Post Office located near AutoZone Auto Parts at 850 Lakewood Rd.
What nearby stores and services can I find close to AutoZone Auto Parts in Waterbury?
Nearby stores and services include Advanced Body Piercing, Mr Nice guy Hydroponic Accessories, Verizon mobile phone store, Petco pet store, Wireless Zone Verizon authorized retailer, Sherwin-Williams hardware store, and gas stations like Exxon and Hess Gas Station.
When was AutoZone Auto Parts established?
AutoZone Auto Parts was established in 1979.
Does AutoZone Auto Parts have a social media presence where I can follow updates?
Yes, you can follow AutoZone Auto Parts on Facebook at facebook.com/AutoZoneWaterburyCT5091 and on Twitter with the handle @autozone.