BMW of Waterbury

Reviews

• MG

  marie galanto

  3 days ago
  5.0
  VINNY at BMW made my entire car-buying experience seamless and genuinely enjoyable—something I never thought I’d say about purchasing a car. He previously sold three X5s and an X3 to my husband and our friends, so going in, I already knew I was in great hands. From the moment I walked in, Vinny made me feel completely comfortable. He’s charismatic, friendly, and incredibly easy to work with—no pressure, just a smooth and straightforward process from start to finish. I stopped in on a Monday just to test drive and explore options, and by Thursday I was driving home in my brand new X5. He’s officially my go-to, and I can’t recommend him enough to anyone looking for a stress-free, top-tier car-buying experience.
• MP

  Mitul P

  5 days ago
  5.0
  I had a fantastic experience working with Vinnie B. at BMW of Waterbury. He made the entire buying process incredibly smooth, stress-free, and straightforward from start to finish. Vinnie was knowledgeable, patient, and genuinely focused on making sure I found exactly what I was looking for. He kept everything transparent, efficient and communicated promptly, which I really appreciated. If you’re looking for a seamless car-buying experience, I highly recommend asking for Vinnie B. — you won’t be disappointed! Yamna was also very thorough in going over all the features of the vehicle. She was incredibly knowledgeable, patient, and made sure I understood everything from the basics to the more advanced technology.
• RW

  R W

  Apr 6, 2026
  5.0
  After purchasing a handful of BMW M cars and a couple of x5’s from BMW of Waterbury, I genuinely believe that they are the most customer centric dealership in the region. Working with the team (Vinny, Kirk, Ashley and team) is a pleasure and I will continue supporting the dealership in the future.
• CK

  Coral Klemser

  Apr 1, 2026
  5.0
  This was experience with this dealership when I purchased my car on March 30th, 2025, so you might be wondering why I’m only leaving a review now. Here’s why. Its been over a year and I just bought a second tesla from a different dealership this one for my husband and it was a way better experience. They fixed every issue we found before letting the car leave the lot. Not the case with this dealership. I found a Tesla I loved on a third-party site, which directed me to this dealership. I scheduled an appointment for the next day, went in, checked in at the desk, and after about 30 mins of waiting, I was able to test drive the car. I decided I wanted it and was ready to start the process—but I did notice a couple of issues. The plastic piece used to adjust the seat was broken and hanging off, and the tire pressure sensors were not working. (At all) I specifically asked the salesperson if these would be fixed, and he assured me they would be. I picked up the car the next day, and neither issue had been fixed. I was told they would call me once the parts came in. They would lend me a loner car fix the issues and I would be good to go. A week went by—no call, no email. I reached out, my husband reached out, and still nothing. Another week went by no contact so I finally just contacted the parts department directly. They had no record of any parts being ordered. The parts manager called me back and said he would speak with the salesperson. About an hour later, the salesperson called he apologized and said their was some miscommunication on his end and changed his story, saying the broken seat trim was covered under the “as-is” clause—something that was never explained to me initially. He said as for the tire pressure sensors, he told me to get them fixed myself and send them the bill for reimbursement. Since it was a tesla and they dont really work on teslas since its a bmw dealership. Honestly that sounded fair, so I paid $260 for the parts and $250 for labor and mailed them the bill. In good faint. Again—no response. I called and called noone had answers they never would send me to the sales person. So I drove to BMW its a 35 minute drive but i brought another copy and physically dropped it off at the dealership. The sales person wasnt in but I was assured they would handle it. Now its May 2025. After following up a few days later, I was told that they don’t reimburse work done outside of their dealership, and that any repairs needed to be done through them. I just got annoyed told them to have a great day and hung up. Clearly I felt like I was getting the run around and would never be reimbursed. My husband ended up calling about a week later and he got the same story. At this point, I’ve accepted the loss, but it’s frustrating. Between the sensors, labor, and the seat trim panel and labor, I’m out about $710 on a car that should have been ready to go when I purchased it. I won’t give them a one-star review because I own a business and know how bad that affects a company, this could clearly be miscommunication on their part. But I do hope others read this and learn from my experience: do not drive the car off the lot with unresolved issues. Make sure everything is fixed before you leave. Good luck everyone on your car shopping.
• VR

  Victor De La Rosa

  Mar 26, 2026
  5.0
  We recently purchased a 2026 BMW X6, and it was all possible thanks to the incredible team at BMW of Waterbury. Kim, our sales representative, was outstanding. She truly knew every detail of the vehicle and the financing process, and most importantly, she was patient, professional, and genuinely cared about helping us make the right decision. The finance team was just as impressive, working hard to secure great rates and making the entire process smooth from start to finish. Overall, a team of true professionals who made this experience easy, transparent, and enjoyable. Highly recommend.

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