Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Vernon, CT? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Vernon location today.
Location
Hours
Reviews
4.3
259 reviews
5 stars
182
4 stars
29
3 stars
8
2 stars
13
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting exceptional service from team members like Matt, Kate, and Steve.
Vehicle Condition
Feedback was mixed regarding vehicle cleanliness and maintenance, with some customers reporting clean and well-maintained cars, while others noted issues like leaks and unclean interiors.
Reservation Issues
Several customers expressed frustration with the reservation system, citing problems with vehicle availability and discrepancies between online reservations and actual inventory.
Overall Experience
While many customers had positive experiences and recommended the location, there were notable complaints about specific staff behavior and service inconsistencies.
- ACAlyssa CookeJan 2, 20265.0Aaron was amazing! He helped me even though I was getting frustrated by the booking and kept his cool, He deserves a raise for sure!
- BFBrooke FoleyDec 12, 20255.0Very helpful. Friendly staff
- LBLyndsay BousquetDec 6, 20252.0Rented a 2023 Ford Expedition on 12/5/25. Matt was very helpful and provided clear, quick service. The vehicle was clean and appeared to be in great shape. Got into the vehicle this afternoon (12/6/25) to leave and there’s a leak coming from the windshield, creating a puddle on the dash. Hard to believe this is the first occurrence. They shouldn’t be renting out vehicles with such damages/issues. Since the branch is closed at noon on a Saturday , I had to call the emergency line and now I have to wait 2-3 hours for a tow truck to come pick it up. Not this location in particular, but in general, Enterprise has greatly disappointed me. I’ve been in attempt to rent a full size vehicle for a full week. Online reservations allow you to reserve these vehicles online, only to have someone from the branch call and say it’s actually NOT available. No offer to search if another location had it. I had to do the legwork and call every branch local to me to find it. The online portal should be updated depending on actual inventory each location has on their lot. You shouldn’t be able to reserve a vehicle that does not exist. A few branch employees state they’ve submitted “reports” to regional and I should’ve received a call back to find me the vehicle I need. I have yet to receive any call back.
- CMChris MckiernanDec 6, 20251.0This is the state of the vehicles they let you rent. It’s bad enough the reservation system is never updated and they let you reserve vehicles they don’t even have. And when you find a location that actually has a vehicle it leaks on the inside. 70k miles on this rental, I find it hard to believe this is the first time it’s happened. So they knew about it for sure.
- TJtams JacquesNov 12, 20255.0Enterprise made it very easy for me, they brought the rental to me and picked it up from me so I didn’t need to find a ride back-and-forth, also gave me a brand new Chevy equinox which is a nice step up for my Hyundai Tucson! I love my car but it was nice driving around and being spoiled by my rental! The staff was very friendly and helpful I will definitely use enterprise again for any car rental that I need!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Vernon, CT?
Enterprise Rent-A-Car in Vernon offers a wide range of vehicles including cars, vans, and luxury cars to suit various needs.
What are the operating hours of Enterprise Rent-A-Car in Vernon?
The Vernon location is open Monday to Friday from 7:30 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I make a reservation for a rental car at Enterprise in Vernon?
You can reserve a rental car online via their reservation URL at enterprise.com or by calling their local phone number at +1 860-875-4470.
Does Enterprise Rent-A-Car in Vernon offer discounts for active military members?
Yes, Enterprise Rent-A-Car in Vernon offers discounts for active military members.
What payment options are accepted at Enterprise Rent-A-Car in Vernon?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa for payment.
Is the Vernon Enterprise location owned by women?
Yes, this Enterprise location is owned by women.
How can nearby transportation options help me reach Enterprise Rent-A-Car in Vernon?
While nearby public transit stations are not listed, customers can use local landmarks such as Serendipity Nails & Spa or Vernon Family Medicine to locate the Enterprise rental agency at 560 Talcottville Rd.
What nearby services are available if my car needs repairs while renting from Enterprise Vernon?
Nearby automotive services include Monro Auto Service and Tire Centers for tire repair and oil changes, providing convenience if your rental requires maintenance.
What local dining options are near Enterprise Rent-A-Car in Vernon?
Nearby dining options include XPress Pizza for quick pizza meals, Subway for sandwiches, Utsav Indian Cuisine for Indian food, and Dunkin' for coffee and donuts.
Are there any wellness or beauty services near Enterprise Rent-A-Car Vernon?
Yes, nearby beauty and wellness spots include Serendipity Nails & Spa, Hyun Nail and Spa, and Sassy Creation Nail & Spa for nail and beauty treatments.