Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Vernon, CT? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Vernon location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
4.3
262 reviews
5 stars
185
4 stars
29
3 stars
8
2 stars
13
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many highlighting exceptional service experiences.
Vehicle Condition
While many customers received clean and well-maintained vehicles, there were complaints about dirty cars and issues with vehicle functionality.
Reservation Issues
Several customers reported problems with vehicle availability and reservation accuracy, leading to frustration and inconvenience.
Mixed Experiences
Feedback indicated a disparity in service quality, with some customers experiencing outstanding service while others faced significant issues, particularly with management.
MH
Martin Hamilton
Jan 25, 2026
5.0
The customer service was outstanding and professional, from the beginning to the end. I will always choose enterprise, i give them 10 stars 🌟 rating
EF
Ernie Fries
Jan 15, 2026
5.0
A great experience. The staff were helpful and very friendly. The online applications were easy to use.
MB
Melissa Burokas
Jan 14, 2026
5.0
We were able to pickup and drop off in a convenient location with a last minute reservation ... smooth process at pick up and were able to leave keys in a drop box so there wouldn't be a charge for an additional day... The rental was gorgeous it also had massaging and heated seats, moon roof, and plenty of room for our guests
AC
Alyssa Cooke
Jan 2, 2026
5.0
Aaron was amazing! He helped me even though I was getting frustrated by the booking and kept his cool, He deserves a raise for sure!
LB
L B
Dec 6, 2025
2.0
Rented a 2023 Ford Expedition on 12/5/25. Matt was very helpful and provided clear, quick service. The vehicle was clean and appeared to be in great shape.
Got into the vehicle this afternoon (12/6/25) to leave and there’s a leak coming from the windshield, creating a puddle on the dash. Hard to believe this is the first occurrence. They shouldn’t be renting out vehicles with such damages/issues. Since the branch is closed at noon on a Saturday , I had to call the emergency line and now I have to wait 2-3 hours for a tow truck to come pick it up.
Not this location in particular, but in general, Enterprise has greatly disappointed me. I’ve been in attempt to rent a full size vehicle for a full week. Online reservations allow you to reserve these vehicles online, only to have someone from the branch call and say it’s actually NOT available. No offer to search if another location had it. I had to do the legwork and call every branch local to me to find it.
The online portal should be updated depending on actual inventory each location has on their lot. You shouldn’t be able to reserve a vehicle that does not exist. A few branch employees state they’ve submitted “reports” to regional and I should’ve received a call back to find me the vehicle I need. I have yet to receive any call back.
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Certified March 01, 2026Yext Knowledge Graph
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