Many customers praised the friendly and helpful staff, particularly highlighting individuals like Tony and Roxher for their excellent service.
Service Quality
There were mixed reviews regarding service quality, with some customers reporting issues like improper repairs and upselling, while others experienced efficient and satisfactory service.
Timeliness
Several reviews noted delays in service, particularly with appointments, but others appreciated quick turnaround times for urgent repairs.
Trustworthiness
Some customers expressed concerns about being misled or upsold on services, while others felt the staff was honest and provided necessary repairs without pressure.
Overall Experience
Overall, the business received a mix of positive and negative feedback, with many customers expressing a willingness to return despite some isolated negative experiences.
JB
Joseph Behm
1 day ago
5.0
Great place! Heaven took good care of me. Olivia is awesome!!!!!!!
JM
joe mille
Oct 27, 2025
1.0
Care to customers car needs to be a priority. When in for a 4 tire replacement and there was damage to the paint on the rims. Not 1, Not 2, not 3! But on all 4 rims. Looks like they used a pry tool? Screwdriver?
DR
Dave Raymond
Oct 17, 2025
1.0
I am a mechanic who does all my own work on all my vehicles. I dropped off my pick-up with four brand new tires in the bed and asked them to mount and balance four tires for me and do nothing else, just mount and balance my tires. I was told my vehicle would be inspected for worn brakes, suspension and steering components. I told them don't bother I do all my own work just mount and balance the tires. I again was told we inspect all vehicles that come into the shop and again I said don't bother, even if you tell me you found something wrong I am not going to have you fix it, don't touch anything just mount and balance the tires, I must have said it four times. I was dressed business casual and didn't look like a typical mechanic and I don't think he believed that I worked on my own vehicles.
The next day I paid for the service and left. The very first time I applied the brakes the truck pulled to the left and after a complete stop it felt like the brakes were dragging. I've owned this truck for five years and this is the first time it has ever behaved like this. I pulled the truck into my garage and discovered the right front brake had an issue. After checking the entire front brake assembly I discovered the right front brake hose was not flowing brake fluid freely. I replaced the brake hose and the truck began braking correctly. I have never, in 40 years, found a brake hose behave like this and so out of curiosity I investigated what was wrong with the hose. I cut this hose into six small pieces and every piece looked perfectly fine with no restriction. The only piece left was a two inch piece where the mounting bracket was attached and it was this two inch piece that was restricted. The hose was in perfect condition but the bracket was pinched to restrict the flow of brake fluid. I know this truck better than anyone on the planet and there is no way this condition happened on it's own, these guys are the only other people to touch this truck and the condition appeared on the very fist stop after leaving their parking lot. I believe they expected me to return immediately complaining about the brakes so they could sell me a brake job!
What a scam STAY AWAY!!
BM
b m
Oct 15, 2025
1.0
Tried to scam me for serpentine belt and battery. Went to another auto repair, both fine.
Avoid they will lie to you
SS
Sharon Stjohn
Sep 29, 2025
5.0
“I had a great experience at Goodyear in Vernon. They got me in right away, and Rachel took the time to explain everything clearly so I understood the problem. Excellent service—I highly recommend them and will definitely use them again!”
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service offer?
Goodyear Auto Service provides full-service tire and automotive repair, including oil changes and tire services.
Where is Goodyear Auto Service located?
It is located at 378 Kelly Road Suite 1, Vernon Rockville, CT 06066-3997, USA.
What are the regular business hours for Goodyear Auto Service?
Monday through Saturday, it is open from 7:30 AM to 6:30 PM; Sundays from 8:00 AM to 5:00 PM.
Does Goodyear Auto Service offer in-store pickup for services or products?
Yes, in-store pickup is available as a service option.
Which payment options are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is Goodyear Auto Service accessible for customers with disabilities?
Yes, it has wheelchair-accessible entrances and restrooms.
How can I make an appointment at Goodyear Auto Service?
You can make an appointment online via their reservation page at https://www.goodyearautoservice.com/en-US/make-appointment.
Which nearby places can I visit before or after my appointment at Goodyear Auto Service?
Nearby you can find D'Angelo Grilled Sandwiches for a quick meal, Pet Valu if you need pet supplies, and Unicorn Polish Bakery for baked goods.
Are there any health services near Goodyear Auto Service if I need medical attention?
Yes, Hartford Hospital Family Health Center, Hartford HealthCare-GoHealth Urgent Care, and Colby Family Chiropractic are nearby for various health needs.
Can I get my car serviced close to other shopping destinations in Vernon Rockville?
Yes, Goodyear Auto Service is conveniently located near Spice Town grocery store and Music & Arts store, allowing easy multi-tasking during visits.