Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 1350 Barnum Ave in Stratford offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.3
208 reviews
5 stars
131
4 stars
41
3 stars
19
2 stars
4
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for rudeness and lack of knowledge.
Product Knowledge
Several customers reported issues with staff being uninformed about parts and inventory, leading to frustration.
Store Environment
The store's cleanliness and organization received mixed reviews, with some customers noting it was grungy compared to competitors.
Positive Experiences
Despite negative feedback, many customers shared positive experiences with specific employees who went above and beyond to assist.
Inventory Issues
Customers frequently mentioned that the store often lacks specific parts or has limited stock.
- ATAdam TrefferyOct 27, 20251.0I bought a battery for my car online. I verified online that my car was eligible for installation at the store, pretty clear green check mark. When I got to the store to pick up the battery and have it installed, I was greeted by 3 ladies. 2 of which were rude. I told them I needed my battery installed, at first they told me nobody was there to install it. Then they asked what kind of car I have, I told them a 2019 Honda civic.. I didn’t tell them it was an LX which is an option you need to click online to see if it’s eligible, they proceeded to tell me it wasn’t eligible for the install. I told them they need to update their website then and got back a nice attitude. I left and went to the Milford advanced auto and I was in and out with an installed battery in 10 min. Based on previous reviews it’s clear the response will just be the automated “we will forward this to our team” which is fine. Hopefully this review pushes people to other stores so they don’t have to deal with the two ladies that don’t belong in customer service :)
- VSvee seeOct 13, 20254.0Nice people
- AAAnonymous AnnAug 12, 20251.0I’m giving my review a one star not because of the store but because of the Manager on duty today . 8/ 12/25 2:15 pm . She is such a disgrace to the store and advance auto parts company. She has no courtesy, no manners, no respect and should not be talking to customers. She was very rude belittling and disrespectful to me. I have never had such a horrible experience in a place of business like the one I had today. It is such a shame . I would never ever shop in that place ever again. I bought brake pads with sensors for my daughter‘s Bmw . However , the right brake pads was in the box with the wrong sensor. Instead of listening to what I was saying and try to understand what I was telling her , she started to argue with me on top of her voice. I did not ask for a refund. I did not ask for a replacement. I was simple trying to tell her that the wrong sensor was in the box and I had to end up using my old sensor from the car. This lady was talking so loud that it echoed in the room. In my place of business, I would never dare talk to a customer like that , that would be instant dismissal, as a matter of fact it’s not in my character to speak to people like that . I was so surprised and taken back by the way she was acting. I guess there is no requirements for being a manager in advance auto parts. I guess you can pick anyone up off the street and make them into a manager so now I know better not to ever spend my hard working money in that store ever again.. it is such the opposite across the street in auto zone, the men were helpful and professional . I didn’t know I was entering hell with the sulky faces. Please please please give her some training on professional and conduct training, leadership and communication skills training. This is so sad 😔 she is so bad for business in this economy with all the stores closing down, every dollar , and every customer count. It’s so sad that she doesn’t see it that way probably she’s not happy or the staff is not happy with their jobs . Probably they need some incentives so they can be happy, but they look very unhappy and angry in there please they need some help. FYI my little son was with me and was stunned at how rude the lady was and recorded the whole situation. If I should put this on social media she would be put to shame
- KGKevin GrinvalskyAug 11, 20251.0Don't waste your time. They lack any knowledge of parts. They advised a 19yr old on a wrong permatex that could ruin the coolant system. Go to Napa or O'Reilly's. If you must go, make sure you pay attention on what country the part is made in.
- TRThe RealAug 10, 20253.0Was told by guy at the counter they didn't have what I needed. I found went through the aisle and found it. I blame whoever does inventory.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
Where is the Advance Auto Parts store located in Stratford?
The Advance Auto Parts store is located at 1350 Barnum Ave, Stratford, CT 06614.
What kind of products does Advance Auto Parts at Stratford offer?
This store offers automotive aftermarket products including car batteries, motor oil, brakes and rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits.
Does Advance Auto Parts offer free battery installation?
Yes, Advance Auto Parts offers free battery installation with battery purchase. Exclusions may apply.
Can I recycle my used motor oil or battery at this store?
Yes, you can recycle used motor oil and batteries at this location, free of charge. Exclusions may apply.
What are the store hours for the Advance Auto Parts Stratford location?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM and Sunday from 9:00 AM to 7:00 PM.
What payment options are accepted at this Advance Auto Parts store?
The store accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Advance Auto Parts offer curbside pickup at Stratford?
Yes, curbside pickup is available at the Stratford Advance Auto Parts store.
Are there any nearby restaurants where I can eat before or after visiting Advance Auto Parts?
Yes, nearby restaurants include Main Wah Restaurant, Salerno's Apizza, KFC, and Subway, offering a variety of dining options close to the store.
What local businesses are near Advance Auto Parts for additional services or shopping?
Nearby businesses include Laurel & Harley Cycles for motorcycle sales and repair, CVS Pharmacy for health needs, and Barnum Wines & Spirits for drinks and bakery items.
Are there nearby transit or shipping services close to the Advance Auto Parts Stratford store?
Yes, there is a UPS Access Point location and The UPS Store 6538 nearby, which can be convenient if you need courier or shipping services along with your auto parts shopping.