Monro Auto Service and Tire Centers

Reviews

• RJ

  Rhiannon Johnston

  6 days ago
  5.0
  Mark and his team were absolutely amazing. I was on a 20-hour road trip from Maine back to Kentucky when my brakes started grinding in Connecticut. I frantically pulled over, hoping someone could help—and thankfully, I found Monro. I rolled in at 5 p.m. on a Saturday, anxious and honestly terrified that I’d be stranded overnight or worse. But Mark and the other employees welcomed me immediately and helped calm me down. Even without an appointment, they checked my car right away. After looking it over, they told me I needed new rotors, pads, and calipers on the rear two tires. Mark was incredibly attentive and even bundled the parts to get me a better deal. Once I agreed, he ordered everything right then and there, and they got to work—staying hours after closing to make sure the job was done perfectly. I can’t express how thankful I am for Mark and his team. If I hadn’t found them, I truly don’t know what would have happened. I could have been stuck on the side of the road, or something far worse, especially considering I had been unknowingly driving on metal with 10+ more hours to go. Instead, because of them, I made it home safely the next day with zero issues with my brakes. They are genuinely some of the kindest, most selfless people I’ve ever encountered. They went above and beyond for me when I needed help the most. I am so incredibly grateful I found them.
• BB

  Ben

  Oct 30, 2025
  5.0
  Mark is reasonably priced and he communicated with me throughout the entire process which is really important. He works hard to make sure you’re happy
• DE

  Donny Elliott

  Oct 29, 2025
  5.0
  Mark is rare diamond in the auto service business. He has an excellent crew. Honestly, they really make one feels comfortable. As a customer I sincerely appreciates their honesty and straightforwardness in the service of my automobiles, after years of dealing with them. I am honored to recommend Mark and his staff for your automobile service needs. Just real decent human beings. Thanks very much again Mark.
• MC

  M. Cartagena

  Oct 23, 2025
  1.0
  I arrived at Monro around 8:00 AM due to a flat tire. My lug nuts were too tight for my tools to remove, so I drove on a flat to the nearest shop, which was Monro. The service manager told me I needed a tire replacement and said he would take care of it. He quoted me $240 for a single tire, which I was willing to pay without complaint. However, after I left the vehicle, the experience went downhill. I was never given a queue number, ETA, or time frame. The garage was not busy, yet I was told they were backed up. Hours passed with no update. By 2:00 PM, six hours later, I called for a simple status update. The manager told me he still hadn’t even started the job. When I asked what place in line my car was in, he hung up the phone on me. At that point I returned to pick up my car, and as expected, nothing had been done, not even a start on a job that takes 15–20 minutes at most. I immediately went down the street to Don Stevens Tire Co., where they replaced the tire within 10 minutes for only $50, and treated me with professionalism and respect. This Monro location wasted my entire day, showed zero professionalism, poor communication, and clearly did not value my time. I will never return to this location and would not recommend it to anyone. If you want honest pricing, clarity, and real customer service, go elsewhere, professionals down the road did it right the first time for me and didn’t bs or play hard ball.
• NO

  Neil O'Connell

  Oct 20, 2025
  1.0
  The worst experience I’ve ever had. I went in for an oil change well over 2 1/2 hours later my car was ready. I guess having an appointment doesn’t really mean anything. Got home, leaking oil all over my driveway. Mark was nice enough to come down and take a look at it, but I had to go back to the shop and have him look at it further. Great guy, but total incompetence. I went in for an oil change. If you can’t do that, right, why should I trust them with anything else?

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