Enterprise Rent-A-Car

4.4
200 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in South ington, CT? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our South ington location today.

Location

Enterprise Rent-A-Car
966 Queen St, Southington, CT
06489, United States

Hours

Reviews

4.4
200 reviews
5 stars
150
4 stars
19
3 stars
8
2 stars
2
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, while some reported rude or unprofessional behavior from management.

Vehicle Availability

Several reviews highlighted issues with vehicle availability, including reservations not being honored and a lack of options at the time of pickup.

Cleanliness and Condition

Feedback varied on the cleanliness and condition of the rental cars, with some customers reporting dirty vehicles or unpleasant odors.

Overall Experience

While many customers had positive experiences and expressed loyalty to the branch, there were notable complaints about service inconsistencies and management behavior.
  • JS
    Jimmy Story
    Jan 1, 2026
    5.0
    Great experience
  • AU
    Ali Usa
    Dec 31, 2025
    5.0
    great people ,mr adam and the other guys were kind and helpful ,5 stars service .thank you so much
  • PW
    Peggy White
    Dec 17, 2025
    5.0
    Great service & good price
  • LL
    Lauralyn Lovely
    Dec 9, 2025
    4.0
    A little expensive and could take better care if their cars and have better selection especially with the prices they charge but other than that all the guys are really nice there and always helpful I've had my rental for 5 months now
  • SW
    ShaQuan Wiggins
    Nov 29, 2025
    1.0
    If I could give half a star, I would. The absolute worst customer service experience ever. I usually go to the Enterprise located in Cheshire. Since the Cheshire branch was closed on weekends, I used this one in Southington. The manager there gave me such a hard time because I was using a debit card. While normally I provide proof of my address, he needed proof of my employment because I was using my corporate discount. He also asked for a paystub. Since I booked this rental via my corporate website, I didn’t understand why all of this necessary. I explained to him that my company (UHC) downsized, and part of the severance was continued use of the employee discount site for 24 months. He told me that was not true and that Enterprise policies do not support that. I asked him to provide proof of the policy so that I can give it to our corporate HQ. He told me that he just knows the rules. I was already under stress because I left my cell phone in the Lyft. I asked if I could use their desk phone—the phones did not work. I shouldve been more prepared—-but honestly, never had a problem with Enterprise…but having to deal with the Southington branch made me APPRECIATE the courtesy and warmth of the Cheshire that much more. If a customer asks for a copy of the policy that you’re quoting, you give it to them. Don’t get snarky and be afraid to be proven wrong. If I had my phone, I would provide the corporate information so that he could see that I was telling the truth. It was just a miserable experience for me.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car in Southington, CT?

Enterprise Rent-A-Car in Southington offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options to suit your needs.

Where is Enterprise Rent-A-Car located in Southington?

Enterprise Rent-A-Car is located at 966 Queen St, Southington, CT 06489.