Enterprise Rent-A-Car

4.0
335 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

420 W Thames St, Norwich, CT
06360, United States
(860) 886-5603
https://www.enterprise.com/en/car-rental/locations/us/ct/norwich-4830.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Norwich, CT? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Norwich location today.

Location

Enterprise Rent-A-Car
420 W Thames St, Norwich, CT
06360, United States

Hours

Reviews

4.0
335 reviews
5 stars
200
4 stars
51
3 stars
23
2 stars
18
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff received high praise for being friendly, helpful, and accommodating, with many customers highlighting specific employees for their exceptional service.

Cleanliness

While many customers noted that vehicles were clean, there were several complaints about cars smelling of smoke or not being properly cleaned before pickup.

Efficiency

Customers appreciated the quick and easy rental process, with many mentioning fast pickup and drop-off times.

Vehicle Condition

Some reviews indicated issues with vehicle maintenance, including cleanliness and mechanical problems, which affected the overall rental experience.

Reservation Issues

There were multiple reports of customers experiencing problems with reservations, including cars not being available at the time of pickup.
  • RR
    Rodney Reiter
    6 days ago
    4.0
    No problems, they picked me up before and dropped me off after I rented the car.
  • RB
    richard butler
    Jan 3, 2026
    5.0
    Great job! SUV fit my needs and online booking and return cannot be more convenient!
  • NL
    Nancy Limauro
    Dec 26, 2025
    5.0
    I recently rented a vehicle from the Norwich, CT location. Thanks to Kyle, James, and staff for the organized efficient service, John and the Detailing Dept for the meticulously clean vehicle, and Nabil for the safe ride back. I highly recommend Enterprise, 420 West Thames St in Norwich for vehicle rental. Happy Motoring!! 🏎️🏁 Nance J. Limauro
  • JD
    Jessica Dion
    Dec 9, 2025
    5.0
    Wonderful customer service from everyone! Kyle made everything painless and convenient and I was so thankful for that. Easy and fast. Definitely will rent from this location again! Thank you for a great experience
  • MD
    Michele Dapask
    Dec 3, 2025
    5.0
    I received absolutely awesome customer service from Kyle at the Norwich Enterprise location. Start to finish, he was friendly, attentive, and genuinely committed to helping my daughter who just flew in from San Diego, while her husband is away serving our country. Kyle listened and addressed every concern with patience and a smile. Kyle’s professionalism, kindness, and willingness to go the extra mile made a noticeable difference, especially to my daughter. He handled everything quickly, clearly, and with a positive attitude that made the experience exceptional. Overall, the level of care and service provided was outstanding. I truly appreciate his dedication and highly recommend Kyle and the Norwich location to anyone looking for excellent customer support.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Norwich, CT?

Enterprise Rent-A-Car in Norwich offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

What are the operating hours of Enterprise Rent-A-Car in Norwich?

The rental office is open Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.