Brand Certified
Enterprise Rent-A-Car
4.0(340 reviews)
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Business Details
420 W Thames St, Norwich, CT
06360, United States
Certified by Enterprise Rent-A-Car • Mar 01, 2026
(860) 886-5603
Certified by Enterprise Rent-A-Car • Mar 01, 2026
https://www.enterprise.com/en/car-rental/locations/us/ct/norwich-4830.html
Certified by Enterprise Rent-A-Car • Mar 01, 2026
About
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Norwich, CT? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Norwich location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Hours
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
4.0
340 reviews
5 stars
204
4 stars
51
3 stars
23
2 stars
18
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to go the extra mile.
Rental Process
The rental process was frequently described as quick, easy, and efficient, with minimal wait times for pickup and drop-off.
Vehicle Condition
While most vehicles were reported as clean and well-maintained, some customers experienced issues with cleanliness and unpleasant odors in the cars.
Communication Issues
Several reviews mentioned problems with communication, including delays in vehicle availability and unprofessional behavior from some staff members.
Mixed Experiences
While many customers had positive experiences, there were notable complaints regarding vehicle maintenance and customer service inconsistencies.
- NDNick Davis3 days ago1.0I had an absolutely terrible experience with this location. I specifically requested a 4-wheel drive truck, and instead they gave me a 2-wheel drive truck. Because of that mistake, we ended up getting stuck in New Hampshire for an extra two days. What made the situation even worse was the complete lack of support from this location. They did nothing to help us when we called. We had to contact the New Hampshire location ourselves, and thankfully they stepped in, sent someone to assist us, and provided a replacement vehicle. To add to the frustration, I have not received any refund for the inconvenience and additional expenses this caused. On top of that, the $300 hold on my card still has not been returned. The customer service was terrible, and the management was even worse. I would strongly recommend going anywhere else rather than dealing with this establishment.
- AAabera abayFeb 20, 20265.0I had a wonderful experience. The staff is competent, professional and kind
- SLSylvia LaudetteFeb 14, 20265.0Accommodating and courteous
- JLJordan LaJeunesseJan 29, 20265.0The rental process was very quick and easy. They suited me with the perfect truck for my needs. It was a 2025 Chevy Silverado 1500, and it was a very smooth ride, and well taken care of.
- RRRodney ReiterJan 6, 20264.0No problems, they picked me up before and dropped me off after I rented the car.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Norwich, CT?
Enterprise Rent-A-Car in Norwich offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
What are the operating hours of Enterprise Rent-A-Car in Norwich?
The rental office is open Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Where is Enterprise Rent-A-Car located in Norwich?
Enterprise Rent-A-Car is located at 420 W Thames St, Norwich, CT 06360.
Can I make a reservation online for a rental car at Enterprise Rent-A-Car Norwich?
Yes, you can reserve your rental car online via their website at enterprise.com/reserve.
What payment options does Enterprise Rent-A-Car Norwich accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car Norwich offer any discounts for specific groups?
Yes, they offer discounts for active military members.
What languages are supported at the Enterprise Rent-A-Car Norwich location?
English is the primary language spoken at this location.
Are there automotive repair services near Enterprise Rent-A-Car Norwich?
Yes, nearby you can find D&D Transmission/Auto Repair Service and Falvey’s Motors which provide automotive repairs.
Where can I find car dealers near Enterprise Rent-A-Car Norwich?
Nearby car dealerships include Jeep, James Auto Ltd, Girard Ford, and Charles Toyota for your vehicle purchasing or servicing needs.
What nearby attractions can I visit before or after renting a car at Enterprise Rent-A-Car Norwich?
You might enjoy visiting the Mohegan Sun Casino-Fleet for entertainment or Thamesville Park for outdoor activities near the rental location.
Brand Certified Facts from Enterprise Rent-A-Car
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Certified March 01, 2026Yext Knowledge Graph
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