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Enterprise Rent-A-Car

4.0
(340 reviews)

Business Details

420 W Thames St, Norwich, CT
06360, United States
(860) 886-5603
https://www.enterprise.com/en/car-rental/locations/us/ct/norwich-4830.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Norwich, CT? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Norwich location today.

Location

Enterprise Rent-A-Car
420 W Thames St, Norwich, CT
06360, United States

Hours

Reviews

4.0
340 reviews
5 stars
204
4 stars
51
3 stars
23
2 stars
18
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to go the extra mile.

Rental Process

The rental process was frequently described as quick, easy, and efficient, with minimal wait times for pickup and drop-off.

Vehicle Condition

While most vehicles were reported as clean and well-maintained, some customers experienced issues with cleanliness and unpleasant odors in the cars.

Communication Issues

Several reviews mentioned problems with communication, including delays in vehicle availability and unprofessional behavior from some staff members.

Mixed Experiences

While many customers had positive experiences, there were notable complaints regarding vehicle maintenance and customer service inconsistencies.
  • ND
    Nick Davis
    3 days ago
    1.0
    I had an absolutely terrible experience with this location. I specifically requested a 4-wheel drive truck, and instead they gave me a 2-wheel drive truck. Because of that mistake, we ended up getting stuck in New Hampshire for an extra two days. What made the situation even worse was the complete lack of support from this location. They did nothing to help us when we called. We had to contact the New Hampshire location ourselves, and thankfully they stepped in, sent someone to assist us, and provided a replacement vehicle. To add to the frustration, I have not received any refund for the inconvenience and additional expenses this caused. On top of that, the $300 hold on my card still has not been returned. The customer service was terrible, and the management was even worse. I would strongly recommend going anywhere else rather than dealing with this establishment.
  • AA
    abera abay
    Feb 20, 2026
    5.0
    I had a wonderful experience. The staff is competent, professional and kind
  • SL
    Sylvia Laudette
    Feb 14, 2026
    5.0
    Accommodating and courteous
  • JL
    Jordan LaJeunesse
    Jan 29, 2026
    5.0
    The rental process was very quick and easy. They suited me with the perfect truck for my needs. It was a 2025 Chevy Silverado 1500, and it was a very smooth ride, and well taken care of.
  • RR
    Rodney Reiter
    Jan 6, 2026
    4.0
    No problems, they picked me up before and dropped me off after I rented the car.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Norwich, CT?

Enterprise Rent-A-Car in Norwich offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

What are the operating hours of Enterprise Rent-A-Car in Norwich?

The rental office is open Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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