Enterprise Rent-A-Car

4.0
320 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

420 W Thames St, Norwich, CT
06360, United States
(860) 886-5603
https://www.enterprise.com/en/car-rental/locations/us/ct/norwich-4830.html
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About

Car Rental AgencyVan Rental
Need a rental car in Norwich, CT? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Norwich location today.

Location

Enterprise Rent-A-Car
420 W Thames St, Norwich, CT
06360, United States

Hours

Reviews

4.0
320 reviews
5 stars
191
4 stars
47
3 stars
23
2 stars
18
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff were frequently praised for being friendly, professional, and accommodating, with many customers highlighting specific employees for their exceptional service.

Vehicle Condition

Several reviews noted issues with vehicle cleanliness and unpleasant odors, including smoke and pet smells, which detracted from the rental experience.

Efficiency

Customers appreciated the quick pickup and drop-off process, although some experienced delays due to understaffing and vehicle availability issues.

Reservation Issues

There were multiple complaints about reservations not being honored or vehicles not being available at the time of pickup, leading to frustration among customers.

Overall Experience

While many customers had positive experiences, there were significant concerns regarding vehicle maintenance and cleanliness, which impacted overall satisfaction.
  • IT
    Isaiah Toussaint
    3 days ago
    1.0
    They do not do oil changes and just tell you to reset the oil change reader. I left $215 peat of Oakley's and they decided to notify the other renter that I left them in the car he dropped off the car today and now my $215 sun glasses are gone do those the these employees not doing their due diligence properly.
  • CD
    Chelsae Dickert
    4 days ago
    5.0
    They are extremely helpful and always firendly!
  • DZ
    Dave Zamoider
    Nov 13, 2025
    5.0
    Had an issue with an accident, and Dre and Kyle were so awesome and helpful, guiding me through what I needed to do and answering all my questions, these guys are the best and why I ALWAYS rent from the Norwich CT location!!!
  • MM
    Mark
    Nov 8, 2025
    5.0
    My experience with Enterprise in Norwich CT. was excellent. In every aspect. Especially in customer relations. Of course my cars I had were perfect. And pricing was very reasonable. Thank you to the 3 guys whom I worked with there.
  • WM
    William McGuire
    Nov 3, 2025
    5.0
    Every thing was fast easy and professional. The vehicle was great and clean. Definitely a great experience.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Norwich, CT?

Enterprise Rent-A-Car in Norwich offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

What are the operating hours of Enterprise Rent-A-Car in Norwich?

The rental office is open Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.