Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 270 W Main St in Norwich offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.0
240 reviews
5 stars
123
4 stars
58
3 stars
25
2 stars
12
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported rude behavior and poor service experiences.
Product Availability
Several customers noted issues with stock availability, mentioning that they often couldn't find the parts they needed.
Pricing
Customers expressed concerns about high prices compared to competitors, although some found the prices reasonable and competitive.
Knowledge and Helpfulness
Many reviews highlighted the staff's knowledge and willingness to assist, but there were also mentions of inexperienced employees.
Store Conditions
Some customers reported issues with the store being closed unexpectedly or having long wait times due to understaffing.
- ABArthur BruceNov 8, 20251.0They claim to be the best auto part store in Norwich Connecticut I do not believe that their part numbers can't even be cross-referenced total waste of my time and money dealing with them it's way better to pay a little extra and get the exact part you need right away and they have no business talking about the other auto parts stores the proof is in the pudding. And frankly they're pudding is no good. There are several different options for my car all they had to do is tell me to get them a part number they could cross reference the part but no they were not able to do that and then when I told them they gave me the wrong part they still said that's the only one out there for that car that's not true there are several different types of radiator hoses for this car if you don't know that you should not be selling parts
- NJNicki JacksonSep 13, 20255.0What great service! Brody was very helpful, knowledgeable, and professional. We are very happy customers. This is our now go to auto store.
- TPThomas PishkaAug 25, 20255.0When visiting the store , I was given prompt service , along with knowledgeable help from the manager and staff. I have recommended this store to several of my friends, it worth my drive to norwich
- JPJody PignataroAug 25, 20255.0Very helpful, great service
- LCLaura CassidyJun 27, 20251.0I would give no stars if possible also the manager Dylan has an awful attitude and seriously need to get better customer service skills Stay far away from advanced auto in Norwich 🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️ got given the wrong part the manager had a horrible attitude the second I walked up to the desk and said there’s 2 issues the first one is that the box is ripped which happened when we opened it by accident and he said so I can’t re sell it okay but you gave me the wrong part it would not be an issue if I was given the right part which is a $100 part the box is literally not my issue the second one was that my grandfather purchased it so he had to be there which was awful because he was an hour away I did end up getting the right part after wasting 2 hours of my time and spending $150 in gas smh that $100 part turned into $250 for a mistake that is there job to give you the right part they were awful and didn’t do anything to right the mistake in my book it costed me twice as much for the mistake to be fixed 🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️ I’ve talked to other customers that have gone to different locations and never got told there’s an issue with the box being ripped
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of products does Advance Auto Parts in Norwich offer?
Advance Auto Parts offers a wide range of automotive aftermarket products including car batteries, motor oil, brakes and rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits.
Does Advance Auto Parts install car batteries if I purchase one from the store?
Yes, Advance Auto Parts provides free battery installation with purchase, though exclusions may apply.
Can I recycle used motor oil and batteries at Advance Auto Parts?
Yes, Advance Auto Parts recycles used motor oil and batteries for free. Exclusions may apply.
What are the store hours for Advance Auto Parts in Norwich?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM, and on Sunday from 9:00 AM to 7:00 PM.
What payment methods are accepted at Advance Auto Parts?
Advance Auto Parts accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Advance Auto Parts offer curbside pickup?
Yes, curbside pickup service is available at this location for customer convenience.
Can you scan my car's engine codes at Advance Auto Parts?
Yes, a Team Member can scan your engine codes for free. Exclusions may apply.
What nearby restaurants can I visit around Advance Auto Parts at 270 W Main St in Norwich?
Nearby restaurants include Nena's Pizza & Mexican Food, Saint Bess Jerk Hub, India Grill and Mild Curry, King Wah Chinese Restaurant, and Dairy Queen Grill & Chill—great options for dining before or after your visit.
Are there any nearby laundromats near Advance Auto Parts for convenience?
Yes, Laundry For Less Norwich - Oak Tree Plaza - Westside and Super Sudds Laundromat are located close by, helpful if you plan to do laundry while visiting the area.
What nearby shops or entertainment venues are close to Advance Auto Parts?
Nearby you can find Arkham Asylum bookstore and toy store, Coliseum of Games and Hobbies comic book and hobby shop, and various other specialty shops, perfect for combining your visit with some shopping or entertainment.